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Triage Officer Sevenoaks 6 Month FTC 16 Hours Per Week £14,716 pro-rata (£34,033 FTE)We are recruiting a Triage Officer for a Housing Association based in Sevenoaks to manage referrals and support residents in maximising income and accessing essential services.THE ROLE As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for Communities team services.
You will support the distribution of hardship funding and collaborate with internal and external teams to provide excellent customer service.
Receive and prioritise referrals for Communities services
Monitor and manage the Communities Hub mailbox
Answer telephone and email queries from internal and external customers
Provide advice to residents on managing debts, maximising income, and sustaining tenancies
Signpost residents to welfare support and external grants as needed
Administer financial transactions, ensuring payments are processed accurately
Coordinate the distribution of food, energy, and fuel vouchers
Deputise for the Performance and Reporting Officer as needed
THE CANDIDATE The ideal candidate will have previous experience in a similar role within the housing or social care sector.
You will also have:
Knowledge of welfare benefits and tenancy sustainment
Understanding of debt-related issues and financial exclusion
Experience using Microsoft Teams, Word, Excel, and Outlook
Strong organisational skills, able to manage competing demands under pressure
Ability to liaise with colleagues, tenants, and external stakeholders
THE CONTRACT
16 Hours Per Week
6 Month Fixed Term Contract
£14,716 pro-rata (£34,033 FTE) per year, plus benefits
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Sevenoaks, England
Start: ASAP
Duration: 6 Month FTC
Salary / Rate: Up to £14716 per annum
Posted: 2024-10-23 09:04:05
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Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 37
Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London.
Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same
Key Responsibilities:
Reviewing and managing rent accounts
Conducting anti-social behaviour (ASB) interviews and implementing action plans
Managing void properties: taking back empty homes, advertising, and re-letting
Conducting inspections for mould and damp
Carrying out home visits and addressing resident concerns
Collaborating with internal departments to resolve housing issues
Liaising with external stakeholders such as councils, MPs, and social services
Conducting estate inspections to maintain safety and cleanliness
Managing repairs and ensuring timely resolution
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Experience handling customer complaints (desirable)
Ability to manage multiple tasks and adapt to changing priorities
Problem-solving skills and accountability
Respect for diversity and inclusivity
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: £19.38 - £23.38 per hour + PAYE. LTD RATE - £24.47
Posted: 2024-10-21 11:07:04
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Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 35
Role summary - One of the largest housing associations in the UK is seeking an experienced Housing Officer to manage a designated patch of 150-200 residents in London.
This is a varied role with a range of responsibilities, ensuring that no two days are the same.
You will be providing an excellent housing management service while supporting and engaging with residents to ensure their needs are met.
Key Responsibilities:
Managing rent accounts and ensuring timely payments
Conducting anti-social behaviour (ASB) interviews and setting action plans
Overseeing void management, including taking back properties, advertising, and re-letting
Conducting inspections for mould and damp
Home visits to residents and addressing their concerns.
Collaborating with internal departments to resolve housing-related issues.
Liaising with external stakeholders including local councils, MPs, and social services
Conducting estate inspections to maintain a high standard of living for residents.
Managing and ensuring repairs are carried out effectively.
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Ability to manage competing demands and work under pressure.
Experience handling customer complaints (desirable)
Problem-solving skills and accountability for work
Respect for diversity and the ability to work inclusively with different stakeholders.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £18.09 per annum + PAYE. LTD RATE - £22.78
Posted: 2024-10-21 11:01:08
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Scheme Manager Hastings Older People's Independent Living Service 12 Weeks, Temp to Perm 25 Hours per Week £20.82 LTD / £17.75 PAYE (inc hol)One of the UKs largest housing associations is recruiting for a Scheme Manager to manage one of their older peoples' services in Hastings.The Services This Scheme Manager vacancy is based in an 40-bed Independent Living service for residents aged 65+Job Description: The focus of this Scheme Manager role is to provide an effective housing management and support service to older residents and will include the following tasks and responsibilities:
Daily welfare calls and checks on residents
Carry out alarm checks as required
Deliver an effective customer focused housing management and support service working with multi-agency partners
Conduct assessments of risk and need and provide personalised support to residents.
Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
Work closely with other agencies to ensure residents are able to access a full range of services and support.
Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports
Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments.
Undertaking checks as required.
Actively promote and encourage resident involvement and participation, in liaison with other teams as required.
Supporting residents to use online services where appropriate.
Assist the income management team in ensuring rental and service charge income is maximised and recovered.
Be proficient in the use of technology and competent in the use of Microsoft Office embracing new ways of working.
Maximising the use of mobile technology to carry out day to day and targeted activities/campaigns.
Contribute to service improvement by actively putting forward ideas and contributing to team meetings and other events.
The Candidate To be considered for this Scheme Manager role you will require the following skills and experience:
Previous Scheme Management Experience
Previous experience working with older people
Strong level of IT proficiency
Good knowledge of housing health and safety requirements
Driving license not essential, but beneficial
Due to the nature of the service users you will be working with, you will require an Enhanced DBS for this role.
If you have an existing DBS on the update service, this will be beneficial to your application.The Contract
25 Hours Per Week, 5 days, flexible hours.
12 Weeks, Temp to Perm
Pay range: £20.82 per hour LTD / £17.75 per hour PAYE (inc hol)
Referral Bonus If this Scheme Manager role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Scheme Manager role, please send your CV lee .
mc millan @ service care .
org .
uk or call me on 01772 208 966 discuss the vacancy in more detail. Also, if this Scheme Manager role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region ....Read more...
Type: Contract Location: Hastings, England
Start: ASAP
Duration: 12 Weeks
Salary / Rate: £17.75 - £20.82 per hour
Posted: 2024-10-17 10:15:38
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Income Officer Sevenoaks Temporary 3 months Full-time 37 Hours THE ROLE As an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion.
Key responsibilities include:
Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
Managing rent accounts and providing tailored support for tenants to sustain tenancies
Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
Serving Notices of Seeking Possession and representing cases with a high level of accuracy
Supporting tenants with benefit advice and providing referrals for additional support services
Consistently achieving KPI targets to reduce arrears percentages
THE CANDIDATE The successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets.
Additional requirements include:
Proven track record in effective income recovery and arrears management
Experience in court representation and legal process management
Strong communication skills for tenant outreach and negotiation
Ability to perform home visits and maintain professional boundaries
Understanding of welfare benefits and referral processes
THE CONTRACT 3 months, with the potential for extension The pay range for the role is £20.00 to £22.00 per hour LTD company rate.
The PAYE equivalent is £17.05 to £18.76 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role further ....Read more...
Type: Contract Location: Sevenoaks, England
Salary / Rate: £17.05 - £18.76 per hour
Posted: 2024-10-15 16:49:50
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Service Care Solutions are working in collaboration with a Housing Association with a vacancy for a Caretaker based in Dorking, Surrey.
In the role of Caretaker, you will be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins.
You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams.
Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift.
You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained.
With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is recorded using the systems in place and that all repairs or H&S issues are photographed with details referred to the appropriate teams.
Acting as a point of contact you'll ensure there is good communication with all teams and departments and promote a positive image, reporting any tenancy issues identified or suspected to the Housing Officer.
You'll also be required to carry out maintenance of internal areas of blocks, including the cleaning of internal ledges, sills, handrails, balustrades, doors, walks and remove cobwebs from light fittings and all surroundings.
If you are customer driven, with a flexible and can do attitude, we look forward to hearing from you.
A Full UK Driving License will be a requirement for this role as a company vehicle will be provided to the successful candidate.
For more information, and to apply, contact Prakash today by emailing prakash.panchani@servicecare.org.uk or call 01772 208967. ....Read more...
Type: Contract Location: Dorking, England
Salary / Rate: Up to £12 per hour
Posted: 2024-10-10 18:51:13
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Service Care Solutions are looking for a Mobile Caretaker who is customer focused and flexible for a client based in North London on a temporary basis.You will be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins.
You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams.Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift.
You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained.With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is recorded using the systems in place and that all repairs or H&S issues are photographed with details referred to the appropriate teams.Acting as a point of contact you'll ensure there is good communication with all teams and departments and promote a positive image, reporting any tenancy issues identified or suspected to the Housing Officer.
This is a full-time mobile position where a company van will be provided therefore it is mandatory that you hold a Full Clean UK Driving License.For more information on this role and to apply, contact Prakash today by emailing prakash.panchani@servicecare.org.uk or call 01772 208967. ....Read more...
Type: Contract Location: North London, England
Salary / Rate: Up to £12.50 per hour
Posted: 2024-10-10 18:42:57
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Senior Neighbourhood Officer Slough, Berkshire Temporary Full time - HybridWe are seeking a highly skilled and experienced Senior Neighbourhood Officer to join a team based in Slough, for a full time, temporary contract with an initial contract period of 3 months.
This is a hybrid role and involves a mix of remote working and patch management.
The Senior Neighbourhood Officer position will deliver excellent housing management services, ensuring that operational performance is high and continues to improve.
Please note a full UK Driving Licence and access to a vehicle are required for this role.
Requirements
Extensive experience in Housing
Experience of managing and prioritising own workload and ability to work effectively as part of a team
Excellent verbal communication and presentation skills
Knowledge of legal enforcement proceedings via the County Court
Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
Great problem solving abilities
Full UK Driving Licence and access to a vehicle
Role Expectations
Provide a comprehensive housing management service, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits
Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager
Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures
Assist in developing annual service plans and programs of work for Housing teams
Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur
Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan
Work in partnership with key stakeholders and represent the council on key groups when necessary.
The pay range for the role is £23.00 to £25.00 per hour LTD company rate.
The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Slough, England
Salary / Rate: £19.61 - £21.31 per hour
Posted: 2024-10-10 15:11:15
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I am currently recruiting on behalf of a Housing Association in North London who are looking for a Repairs Ins[ector to join their team as soon as possible.
This is a full time, temporary position offering hybrid working and an hourly rate of £27 per hour Umbrella LTD.
The purpose of the role is to ensure the clients contractors and suppliers are providing a consistently high-quality repairs service that delivers against the six customer priorities in the customer strategy.
Responsibilities:
Assist the Regional Repair Lead, Surveyors and Local Officers in the management of responsive repairs, kitchen and bathroom as well as planned and cyclical referrals.
Provide a simple and straightforward diagnosis for reactive repairs, preparing reports in clear, easy to understand terms, along with specifications and recommendations.
Manage a post inspection regime for your patch, ensuring that works are carried out to a good standard and taking ownership where works are not to a good standard and seen through to successful conclusion.
Manage an audit/oversight regime for repairs, checking contractors are complying with H&S obligations and following our code of conduct.
Requirements:
Experience of working within the repairs sector, carrying out pre, post audit and quality inspections
Recognised HND technical qualification eg.
building surveying or member CIOB
If interested or have any questions please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £27 per hour + Umbrella LTD (Inside IR35)
Posted: 2024-10-07 17:22:12
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Housing Officer East Devon 4 days site based (Honiton) 1 day Hybrid 5 month fixed term contract Salary up to £38,850.37 pro Rata Depending on experience plus excellent benefits My client, a forward thinking District Council, is looking to recruit a Housing Officer on a 5 month fixed term contract to work in East Devon.
The successful candidates' main remit will be to provide a customer focused housing options and advice service, preventing and relieving homelessness wherever possible as a priority in line with Homelessness Reduction Act 2017 legislation.Main duties will include:·Participate in providing a comprehensive and innovative housing options and advice service, with an emphasis on early intervention and the prevention of homelessness, promoting and pursuing a range of housing options to meet the needs of our customers.
·Participate in the housing options duty service cover from 8:30 - 5pm, giving initial advice face to face or over the telephone to customers.
Dealing with incoming telephone calls, e-mails and letters.
·Carry out housing needs assessments for applicants who we are satisfied are homeless or threatened with homelessness, in accordance with the Homelessness Reduction Act 2017.
·Effectively negotiate and mediate with landlords and any other relevant parties with a view to preventing homelessness by keeping customers in their properties, wherever possible, or by helping applicants to secure suitable alternative accommodation.
·Investigate applications in line with the the Housing Act 1996 Part 7 and relevant case law.
·Write and issue statutory S184 decision letters and any other standard letter as required.
·Create, review and update effective Personalised Housing Plans in line with the Homelessness Reduction Act 2017, to ensure successful homelessness prevention or relief.
·Identify suitable emergency and temporary accommodation for homeless priority need households with a view to effectively relieving homelessness when necessary.
·Promote and utilise the Council's Rent Deposit Scheme to secure private rented accommodation to prevent or relieve homelessness wherever possible.
·Maintain accurate records of approaches and keep case files up to date with detailed notes and enquiries in case of review.
·Participate in a reactive 'out of hours' service to deal with urgent homeless cases, including evenings, weekends, and the Christmas and New Year break.
Must be prepared to attend site if necessary.
If this role is of interest, please send your CV.
This role is commutable from Exeter, Sidmouth, Taunton, Honiton, Chard, Bridgwater, Yeovil, Exmouth ....Read more...
Type: Contract Location: Honiton, Devon, England
Salary / Rate: £38,850.37 - 38,850.37 per year + Benefits
Posted: 2024-10-07 09:51:23
