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Commercial Claims Technician (Hybrid)Job Type: Full Time, PermanentLocation: West Malling, KentWorking Hours: The role can be hybrid with 3 days in the office,2 from home. Salary: CompetitiveBenefits
A company people centric cultureCompetitive base salary dependent on level of experience & qualificationsCompany Contributory PensionLife assurance benefit – x4 annual basic salary25 days holiday, plus bank holidays and our purchase/buy back schemeVarious discounts on lifestyle and entertainment via our ‘Perks at Work’ membershipExam study and support
Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience. We're a trusted and secure provider of commercial loss adjusting services to major commercial insurers and our clients represent a major segment of the UK commercial insurance market.Our core focus is delivering professional standards of technical excellence and superior levels of customer care.
We have a passion for service delivery which sets us apart in our field.The Role - Commercial Claims Technician (Hybrid):We are looking for an experienced Commercial Claims Technician to support our Commercial Property Adjusting Team, based at our Head Office in Kings Hill, Kent. The role can be hybrid with 3 days in the office,2 from home. This is an outstanding opportunity for someone looking for personal development who may aspire to becoming a Loss Adjuster in the future, or for an adjuster looking to become desk based.
Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression.Responsibilities – Commercial Claims Technician (Hybrid):
Receive and review new claims against applicable policy and schedule.Keep fully up to date on Client requirements, technical or legal changes, which may have a bearing on a claim, including GDPR compliance.Update and maintain accurate reserves throughout claim life.Review technical reports, quotations/invoices and updates and provide instructions as required, within approved authority level, to policyholder/broker/supplier in accordance with client requirements.Refer to peers on all claims above authority levels and record referral action point on claim.Escalate cases to Insurers and Engineers, where potential or reserve is over DA limit, repudiations, policy voidance and complaints in accordance with company & client requirements.Ensure fees applied are accurate and in accordance with Client requirements.Review and maintain accurate data on Tracker throughout life of the claim.Develop working relationships with clients to support changes and modifications to Client requirements.Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim.
Ensure TCF principles are applied.Ensure compliance with regulatory requirements at all times and highlight any contravention to the Risk & Compliance Manager.Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
Person Specification - Commercial Claims Technician (Hybrid):You’ll need to be experienced in commercial claims handling and come from an insurance or Loss Adjusting background.
Applications are welcome from experienced adjusters wishing to be desk based or from highly experienced candidates looking to develop their career further. You will have / be:
Previous Commercial Claims Handling or Adjusting experience.Ideally be CII/CILA qualified or willing to work towards this.The ability to prioritise claims and your own workload.Customer and Quality focused, providing exceptional service levels to both internal and external customers.Team focused – working with colleagues throughout the business.Target focused – making sure KPI’s and SLA’s are met.The ability to work on own initiative and to demonstrate attention to detail.Ability to work as an individual and as part of a team.Excellent communication skills.A positive attitude and a proactive approach to solving problems.Able to co-ordinate a variety of actions concurrently.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check ....Read more...
Type: Permanent Location: West Malling, Kent
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Competitive Salary Depending on Experience
Posted: 2023-01-27 13:32:49
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The Role
Parking Officer- Southend on Sea - £21,112 increasing to £24,856 per annum from 1st April 2023 - opportunity to earn more as a moped rider!
- Do you enjoy working outdoors, helping people and have great communication skills?
- Do you have excellent customer service skills and enjoy being on the go?
- Are you over 18 and have a driving Licence?
Our Civil Enforcement Officers are the eyes and ears of the local community.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
Current salary £21,112 increasing to £24,856 as of 1st April 2023 and earn up to an additional £1,456.00 per year as a Moped rider.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Parking Officer will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- Full credited training
- Ongoing training and growth
- Full uniform for all weathers
- Employee discount scheme and pension scheme
- Overtime rate
- Mobile Allowance
Having a full Driving Licence or CBT licence will be to your advantage.
If this sounds like an opportunity for you then apply now and one of our team will be in touch soon. ....Read more...
Type: Permanent Location: SouthendonSea,England
Start: 27/01/2023
Salary / Rate: £21,112 per annum
Posted: 2023-01-27 13:27:03
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The Role
School Crossing Patrol Officer London Road (Junction with Lansdowne Ave)
- Monday to Friday - 2 ¼ hours per day between 8:15am 9:15am & 3pm - 4:15pm (term time only)
- Salary - currently - £5,557.50 but will increase to £6,095.70 on 1st April 2023
The Role
Are you friendly and reliable? Are you willing to work outdoors in all weathers to ensure the safety of families? Do you care about your community and have a little time to spare? If the answer is yes, you may be interested in becoming a School Crossing Patrol Officer.
The role of a School Crossing Patrol officer is to ensure the safety of families waiting to cross the road or crossing at a designated point between prescribed times.
This being without detriment to the health and safety of all other road users.
Main duties and responsibilities:
You will ensure the safety of families crossing the road at an assigned point on their journey to and from school.
You will operate hazard warning signs as appropriate.
You will control and direct traffic as appropriate.
You will maintain control over families who are awaiting instructions to cross.
You will use all uniform and equipment provided for personal safety and for the safety of families and other road users, especially when stopping traffic on the Highway.
You will frequently assess the risks associated with operating at the crossing site in order to identify any problems.
You will report problems and defects to manger.
The Package:
- Full training
- Full uniform
- Payment made throughout the year
This role is subject to Disclosure Barring Check (DBS).
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
As a market trail blazer in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: SouthendonSea,England
Start: 27/01/2023
Salary / Rate: £5557.50
Posted: 2023-01-27 13:20:05
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New Claims Administrator/HandlerJob Type: Full Time, PermanentLocation: West Malling, KentWorking Hours: 37.5 hours per week, Monday - FridaySalary: CompetitiveBenefits
A competitive base salary based on your level of experience & qualificationsContributory Company PensionLife assurance x 4 annual basic salaryUp to 25 days annual leave (subject to years of service)Employee assistance programme to support your well beingAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career
Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience. We're a trusted and secure provider of commercial loss adjusting services to major commercial insurers and our clients represent a major segment of the UK commercial insurance market.Our core focus is delivering professional standards of technical excellence and superior levels of customer care.
We have a passion for service delivery which sets us apart in our field.The Role - New Claims Administrator/Handler:Due to growth, we are looking for a New Claims Administrator/Handler to receive new claim instructions on behalf of our valued clients.
This is a great opportunity to also further your insurance and Loss Adjusting career with a market leading business.
The role is customer service led, so if your passion is to provide outstanding service, have industry experience and have an inquisitive mind this could be the ideal role for you.We’ll provide you with relevant training on our claims system and processes.Duties:
Making initial contact with relevant parties on first notification of loss (FNOL), using empathy and sensitivity when required.Enquiring about the claim by gathering as much information as possible information on the matter, such as dates, times, location and events, extent and impact, plus other vital details to help progress the claim.Collate and record the information given to you on our system, including any evidence of the claim such as photographic details or statements from third parties.After validating new claims, allocate them to an appropriate adjuster and issue new claim acknowledgements in accordance with client SLAs.Be aware of any cost issues or claims which do not appear legitimate, escalating concerns to your team leader appropriately.
Person Specification - New Claims Administrator/Handler:You’ll need to have previous Insurance or Loss Adjusting related experience and understand the importance of excellent customer service. A strong customer focus and good prioritisation skills will ensure you’ll excel in this role, as will the ability to effectively communicate with your colleagues and our valued customers.
We’ll need you to act with diplomacy when dealing with confidential information, always putting yourself in the customers position and acting accordingly.
You’ll also be working to service level targets which are very achievable.You will also have/will be:
Confidence in making first contact with the insured to gain information to help allocate the appropriate resource to the claim.Good communication skills, written and verbal.Strong organisation skills, be able to use your initiative, set priorities and meet deadlines.Ability to work flexibly and willingness to respond to changing work requirements.High level of attention to detail and high level of accuracy.Dependable with high level of integrity.Confident and experienced with MS office, including word, excel and outlook.A team player who enjoys working collaboratively with colleagues.A positive approach to your work.
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks (Pre-Employment Screening). Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check. ....Read more...
Type: Permanent Location: West Malling
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Competitive Salary Depending on Experience
Posted: 2023-01-27 13:19:40
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PART TIME CUSTOMER SERVICE ADMINISTRATOR
LIVERPOOL - HYBRID WORKING
UPTO £25,000 + FLEXIBILITY + EXCELLENT BENEFITS
THE OPPORTUNITY:
Get Recruited is working with an award-winning education company based in the centre of Liverpool, who due to continued expansion have an opportunity for a part time customer service administrator to join their growing team.
This is a fantastic opportunity for an experienced Customer Service Administrator / Customer Service Advisor / Customer Service Advisor to join a business who value their employees and pride themselves on the ongoing support, development and progression on offer.
You will also work alongside an experienced team to further support your onboarding and growth.
THE ROLE:
Manage the recruitment, onboarding and compliance.
Building strong relationships, recruit and negotiate rates with multiple contacts.
To arrange, schedule and carry out residential visits.
Managing budgets.
To report on KPIs/trends/relevant data.
Support the department with their strategic plans.
Making calls to clients who have enquired about services.
Establishing clients' requirements and needs and giving them relevant information.
THE PERSON/ESSENTIAL SKILLS:
Excellent organisational skills.
Similar experience within a previous role.
Strong accountancy skills.
Sound knowledge of databases and systems.
Computer literate with working knowledge of Microsoft office.
Strong communication.
Must have access to a car.
TO APPLY:
To Apply for the Customer Service Administrator position, please send your CV via the advert for immediate consideration
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: FLEXIBILITY+EXCELLENT BENEFITS
Posted: 2023-01-26 14:39:58
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Development Liability AdjusterJob Type: Full Time, PermanentIMMEDIATE STARTLocation: UK HOME WORKERSalary: CompetitiveTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.
A career at Sedgwick means experiencing our culture of caring.
It means having flexibility and time for all the things that are important to you.
It’s an opportunity to do something meaningful, each and every day.
It’s having support for your mental, physical, financial and professional needs.
It means sharpening your skills and growing your career.
And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.
If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here.
Join us and contribute to Sedgwick being a great place to work.Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State EmployerDevelopment Liability AdjusterThe Role:
Are you an outgoing individual with a curious mind who can relate to a variety of different types of people and businesses?Can you articulate yourself in a number of different ways such as verbal and written forms?Do you challenge day to day situations and the norm yet remain calm under pressure?
If the answer is yes, then keep reading as Sedgwick Liability Adjusting are looking for enthusiastic, well organised and dedicated individuals who are willing to learn from the best in the business. We’re looking to take on an exclusive team who can display the key attributes highlighted above.
You must be self-motivated and driven to succeed.
Please keep reading if you feel the role may be appealing to you.At Sedgwick colleagues are key, so we’ve invested in our colleagues’ development at the start of 2023 will see new recruits join our UK Liability Adjusting team.With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, motor, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.Our development program has been designed to deliver upskilling to colleagues who demonstrate a high potential and willingness to learn and offers a clear succession pathway.If this interests you, we would love to hear from you.The Role:We now have an excellent opportunity for Development Liability Adjusters across the United Kingdom.
Based remotely, your role will involve investigating in the field and reporting on a mixed portfolio of Employers` Liability, Public Liability (both injury and property) and Motor injury.
Full training will be provided to deliver the right outcomes for our clients and Sedgwick.You’ll be investigative in your approach to claims handling and have the ability to identify questionable information and apply correct procedures to identify potentially fraudulent claims.Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues. Our ideal candidate does not necessarily require previous insurance experience; however, we will be looking for:
You`ll have a proactive attitude, self-motivated and capable of working on your own initiative.
You will also:Be able to interact with all interested stakeholders including claims staff, underwriters, policyholders, brokers and claimantsThe ability to apply a thorough knowledge of current case law, common law/statute and regulationsBe willing to go the extra mile and provide exemplary customer servicePossess accurate keyboard skillsHave a clean full driving licenseHave a good working knowledge of MS Word, Outlook and Excel and be adaptable to new digital products we bring onlineBe extremely well organised and capable of influencing othersAs a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills.
What can we give you in return?
Competitive salary depending on skills, experience and qualificationsMany of our vacancies offer the opportunity to work flexibly, whether from office and/or homeExcellent training and development opportunities via Sedgwick University – If you are interested in directing your learning at your own pace, Sedgwick University is the right place for you.
You’ll find more than 10,000 engaging, on-demand courses to fulfil development needs of today and tomorrow, anywhere, anytime and in a variety of formats.Sedgwick offers free training/upskilling opportunities to all colleagues to enhance career progression including funding for professional Loss Adjusting qualificationsHealthcare scheme (Optional)Company car or car allowanceA Self Invested Personal Pension SchemeHoliday allowance of 25 days plus bank holidaysDiscounts on various products and servicesEmployee assistance programme for employee wellbeingLife assuranceGroup Income ProtectionVoluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
Working at SedgwickOur company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others.
We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model.
If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that.
As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.Sedgwick is committed to Equal Opportunity and Diversity.
We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.#LI-REMOTESedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of functions, duties, or local variances.
Sedgwick retains the discretion to add or to change the duties of the position at any time. ....Read more...
Type: Permanent Location: London, Greater London, England
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: £Highly Competitive DOE + Benefits
Posted: 2023-01-26 10:52:28
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Sales Ops Admin - Temporary Position
Lamb Personnel is looking for an experienced Sales Operations Administrator to join our client based in Richmond Upon Thames.
This role will report to the Sales Operations Manager.
The hours are Monday to Friday, 9am to 5:30pm with some flexibility to work from home.
Supporting the Sales Function
Upholding and boosting sales of the business's goods and achieving the objectives and targets established
Providing Area Account Managers with administrative support.
Planning and keeping track of all product distribution to employees.
Quickly complete all appropriate duties or instructions assigned by your line manager.
Customer Service
Serving as the first point of contact for all incoming phone calls, whether internal and external;
Taking the effort to address consumer inquiries while at all times abiding by the applicable rules.
Customer service goals include answering customer questions and directing them to the appropriate department or function,
Identifying customer complaints and taking responsibility for their resolution in accordance with the complaint handling procedure
Actively looking for ways to enhance both our trade and personal customer services.
Collaborating with the Sales Support team to prioritise customer service in all decisions
Person Specification
Experience of working in an operational office environment with the ability to work in a collaborative way across all departments.
Knowledge of Microsoft Excel and PowerPoint
Be able to work to strict deadlines
Be a team player
Must have first-rate organisational skills
Excellent written & Communication skills are essential
Works well under pressure
A proactive individual
Inquisitive and appetite for learning
Ability to multi-task in a busy environment
Quick learner
If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.
Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.
We do try to get back to as many applicants as possible, however, some roles are in demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion. ....Read more...
Type: Contract Location: Richmond Upon Thames, England
Start: asap
Duration:
Salary / Rate: £12.50 - £13 Per Hour Excellent benefits
Posted: 2023-01-25 23:35:02
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Resolution Centre Operative – Southampton (Temp Vacancy) Umbrella Pay Rate: £16.00ph Full-Time (37 hours)Job Purpose:To provide quality THOR based volume crime investigations, where deployment is not necessary, allowing Hampshire Constabulary’s resources to be targeted at high harm incidents.Accountabilities: 1.
Clearly and accurately record crimes and related information using RMS and ensuring compliance with HOCR and CDI.2.
Assess volume crimes using the THOR model to decide on the viability of further investigation.3.
Identify and assess any vulnerability or risk associated with victims, witnesses, or suspects, throughout the investigation, and take appropriate safeguarding measures.4.
Consider whether forensic deployment is required and task accordingly in a timely manner.5.
Investigate occurrences promptly and effectively, seeking positive outcomes for victims of crime.6.
Identify, gather, retain and effectively utilise relevant material, including information and intelligence in support of investigations.7.
Utilise third sector and other agency referrals to support the vulnerable and to reduce demand.8.
Adhere to the Victims code in relation to Victim Contact Agreements, ensuring that appropriate contact is maintained throughout the investigation, expectations are managed and outcomes are communicated in a timely manner.9.
Ensure that Out of Court Disposals are used where they are believed to be appropriate and effective, providing reparation to victims wherever possible.10.
Prepare high quality handovers in agreed timescales and maintain cooperative relationships with other departments and partner agencies.11.
To assist in the mentoring and assessment of less experienced colleagues as requested.12.
To give regular and effective service.We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices.
4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact parbejm@4recruitmentservices.com ....Read more...
Type: Contract Location: Southampton, Hampshire, England
Salary / Rate: £16 per hour
Posted: 2023-01-25 16:43:43
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Service Advisor
Oxford
£23,000 - £25,000 Basic + Bonus (Expected £36,000 - £40,000) + Managerial Progression + Training + Global Company + Package + IMMEDIATE START
Enjoy a service advisor role in a well known car dealership with rapid progression route to become a Manager! Great opportunity to be at the forefront of the business and get mentoring into management as soon as next year.
This company invests in their staff and provides industry leading training to make you a technical expert so you can earn another £10k with bonuses!
This recession proof business is a car dealership but also carries out MOTs and maintenance and are looking to grow their service advisor team.
Great opportunity if you want to play a vital role in helping with the demand of work and take a step up to Service Manager, while earning well with a great bonus scheme meaning you'll earn up to £40,000.
Your role as a Service Advisor will include:
* Greeting customers and providing a good service
* Processing job cards, invoicing customers
* Liaising with parts department and service technicians
The successful Service Advisor will have:
* Background as a service advisor from a car dealership or similar
* Experience dealing with customers and invoices
* Keen to progress into a Service Manager position ASAP
* Live commutable to OxfordIf interested in this role please apply or contact Georgia Daly on 07458163040 for an immediate interview. Keywords: service advisor, service admin, service manager, service technician, auto service advisor, vehicle service advisor, vehicle services, vehicle service, customer service advisor, customer service rep, customer support advisor, support advisor, vehicle support, oxford, bicester, aylesbury, burford, buckingham
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed. ....Read more...
Type: Permanent Location: Oxfordshire, England
Start: ASAP
Salary / Rate: £23000 - £25000 per annum + Progression + Bonus (Up to £40k) + Package
Posted: 2023-01-25 14:21:01
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Customer Services Administrator
Location:Shoreham-by-Sea,West Sussex
Salary: £22,000 - £25,000 DOE
Hours 8.30am - 5pm
full Time, Permanent
My client in West Sussex is looking for a Permanent Customer Services Administrator to join their growing team.
* Plenty of support for the right candidate.
* Experience working in a similar role is an advantage but not essential.
* Good computer skills including Microsoft Office.
* Excellent customer service skills
* Excellent telephone manner
* Good listening skills.
* Self motivated.
* Prepared to learn new skills and work on own initiative.
* Friendly.
* Quick learner
Main Task:
* First-point customer contact via telephone.
* Customer support via email.
* Follow-up and response to customer enquiries.
* Supporting the technical department via administrative tasks.
* Conducting administrative tasks to the requirements of ISO9001.
* Being an active and professional member of the administrative team.
* Proficient in Microsoft Office.
* Preparing and sending quotations from a price list.
* Organising and checking documentation as part of the work order approval process.
* Issuing of company Purchase Orders following purchase requisition process.
* Issuing of pre-payment Proforma Invoices.
* Efficiency drives for system implementation.
* Active involvement in ensuring a clean and tidy work environment.
* Communicating effectively with other employees.
* Maintaining records within asset management software.
* Dealing with low-level customer complaints and anomalies.
* Highlighting potential areas regarding their continuous improvement scheme.
Additional Task:
* Be an active learner regarding accounting and HR software.
* Preparing and issuing invoices.
* Sending out statements of customer accounts.
* Following up regarding outstanding payments, especially on overdue accounts.
* Making and taking payments for inward and outward processes.
* Low-level monitoring and support for HR services.
* Payroll and project assignment tasks and support.
* Performing quality audits of administrative tasks as per company requirements.
* Completing company supplier form requests from customers.
* Maintaining a system regarding the approved suppliers list.
* Offering supporting cover to other process applicable areas such as "Goods In" and "Issue Referrals".
To assist the Customer Service Manager, in ensuring that all administration tasks are carried out accurately and efficiently in order to meet the aims and objectives of the Company.
Key responsibilities and accountabilities:
* Ensure that the email traffic within the department is managed accordingly within an agreed SLA timeframe.
* Ensure that all incoming e-customer queries are processed to meet the customer's expectations.
* Ensure that all quote approvals are processed.
* Ensure that despatch paperwork is raised.
* Ensure that all incoming customer queries are processed to meet the customer's expectations.
* Assist with other administration tasks as required.
* Talking to clients on the phone.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Shoreham-by-Sea, England
Start:
Duration:
Salary / Rate: £22000 - £25000 Per Annum
Posted: 2023-01-24 23:35:03
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The Role
Civil Enforcement Officer- Stafford £21,001 per annum
Do you enjoy working outside?
Are over 18?
Do you have a driving Licence?
Do you have excellent Customer Service and enjoy working with the public?
If so keep reading!
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air, exercise
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Parking Officer will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks on a company Moped or in car to issue Penalty Charge Notices.
- You will Guide the public on rules and advise about parking provisions.
So what package is on offer for you?
You will receive up to £21,001 per annum,(plus extra Mobile Allowance).
Full time hours, covering any 5 from 7 days on rota basis
Benefits including pension, employee discount scheme.
28 days annual leave (includes 8 BHs).You will be provided with a Full ALL Weather Uniform.
You will receive Full Credited Training, with the chance for ongoing training and growth
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
As a market trail blazer in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Stafford,England
Start: 24/01/2023
Salary / Rate: £21,001 per annum
Posted: 2023-01-24 14:53:04
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Claims Support Advisor (Temporary Contract)
Location - Christchurch
Pay - £10 per hour
Hours: Monday - Friday 9.00am - 5.00pm
Contract Length - Minimum 3 weeks (may go permanent!)
Immediate start available!
Our client, a well-known and highly reputable client based in Christchurch, are expanding their Customer Service team to handle a growing number of travel claims.
As a Customer Service Advisor, you will assess customer claims against their policies to ensure that claims are paid quickly.
You will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.
You will need to be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking.
Full training will be provided, and our client offers fantastic opportunities for education sponsorship and career progression.
Duties and responsibilities:
Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
Resolving disputes with customers, referring to your colleagues for advice if needed
Accurately record the information
Experience and knowledge:
Confident speaking to people on the phone
Highly organised under pressure with good attention to detail
Ability to multi-task - switching between telephone calls and customer email
Confident verbal and written communication skills
Customer service experience - helpful but not essential
So, if you're looking for a temporary contract, working with some great people, APPLY TODAY! ....Read more...
Type: Contract Location: Christchurch, England
Start: ASAP
Duration: 3 WEEKS MINIMUM
Salary / Rate: £9.50 - £10.50 per hour
Posted: 2023-01-24 14:47:54
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The Role
Parking Enforcement Officer Lambeth £11.95 per hour
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18?
Employees want a work life balance and helping you find it is important.
Working alongside the Council from the Lambeth base you could be offered part time hours over the weekend as a Parking Enforcement Officer.
Positions are open for those wanting part time hours and can be offered:
- Weekend Shifts (either Fri/Sat & Sun or Sat & Sun)
So, what can you expect as a Parking Enforcement Officer?
- Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Parking Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, APPLY NOW and a recruitment colleague will be in touch.
Full training is provided along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- 28 days holiday (includes BH)
- Employee Discount Scheme
- Work place Pension
- Free Uniform
- Access to Learning & Development ....Read more...
Type: Permanent Location: Clapham,England
Start: 24/01/2023
Salary / Rate: £11.95 per hour
Posted: 2023-01-24 14:06:04
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The Role
Parking Enforcement Officer Lambeth £11.95 per hour
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18?
Employees want a work life balance and helping you find it is important.
You will be working alongside the Council from our Lambeth base and you could be offered flexible part time hours as a Civil Enforcement Officer.
Positions are being offered for those wanting part time hours and can offer:
- Weekend Shifts (either Fri/Sat & Sun or Sat & Sun)
- Static Monday to Friday shifts (PT approx.
5 hours per day 9.30-2.30)
- Term time shifts
- Zero hour or seasonal work
So, what can you expect as a Parking Enforcement Officer?
- Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Parking Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, APPLY NOW and a recruitment colleague will be in touch.
Full training is provided along with excellent career progression.
Many of our current managers started out with us as Parking Enforcement Officers, so this could be a great place to start your career.
We believe that working for APCOA is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- 28 days holiday (includes BH)
- Employee Discount Scheme
- Work place Pension
- Free Uniform
- Access to Learning & Development ....Read more...
Type: Permanent Location: Clapham,England
Start: 24/01/2023
Salary / Rate: £11.95 per hour
Posted: 2023-01-24 14:02:03
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The Role
Mobile Enforcement Officer - Lambeth £26,480 per annum plus mobile daily allowance
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a driving licence or CBT?
You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Parking Enforcement Officer.
You could be offered long-term, stable employment.
Positions are being offered for those wanting to make a positive impact on their local area and we can offer:
- Full time hours working any 4/5 days including weekends on a rota basis
- Full time hours working 5 days on static shifts (Mon to Fri or including weekends)
So, what can you expect as a Mobile Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks using a company vehicle, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Mobile Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.
Full training will be provided and a mobile allowance for the right candidate along with excellent career progression. Many of our current managers started out with us as Mobile Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Daily Mobile Allowance
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme ....Read more...
Type: Permanent Location: Streatham,England
Start: 24/01/2023
Salary / Rate: £26,480 per annum
Posted: 2023-01-24 13:59:10
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Receptionist London N4 up to £22,000 p.a.
depending on experience
Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London
THE ROLE
As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients.
As well as reception duties there will be some general office administration ( liaison with suppliers / filing / checking stock / helping with meetings, ordering stationery, supplies etc.
THE COMPANY
Our London based client is one of Europe's leading importers and distributors of quality products from around the world.
They operate from offices and two large warehousing facilities in the UK with their own dedicated sourcing offices / fulfilment centres in China, Turkey and India.
THE PERSON
As Receptionist you will have some experience in a similar customer facing role and will also have:
excellent customer service skills
knowledge of Word, Outlook etc
a friendly disposition
excellent communication skills
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday.
If you wish to be considered for the role of Receptionist, please forward your CV quoting reference 220396
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: receptionist customer service front desk receptionist administration office communication hospitality IT North London ....Read more...
Type: Permanent Location: North London, England
Salary / Rate: Up to £22000 per annum + + benefits
Posted: 2023-01-24 13:55:30
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The Role
Parking Enforcement Officer -Lambeth £26,480 per annum
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a driving licence?
You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Parking Enforcement Officer.
You could be offered long-term, stable employment.
There are now have positions for those wanting to make a positive impact on their local area and we can offer you:
- Full time hours working any 4/5 days including weekends on a rota basis
- Full time hours working 5 days on static shifts (Mon to Fri or including weekends)
So, what can you expect as a Parking Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Parking Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme ....Read more...
Type: Permanent Location: Clapham,England
Start: 24/01/2023
Salary / Rate: £26,480 per annum
Posted: 2023-01-24 13:54:04
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Mobile Car Park Officer- London (West and South) - Full-time - Permanent - £23,166 per annum
Do you enjoy working outside?
Are you over 18?
Are you customer focused?
Do you have a driving Licence?
If the answer is "YES" then we would love for you to join our Parking Team in London.
As a Car Park Officer, you will undertake patrols of our car parks, enforcing and advising on Parking Restrictions. You will have excellent customer care skills and be able to converse in a friendly and effective manner.
You will be managing our car parks in North and East London.
You will be provided with a company vehicle for this role.
Please note this is shift work on a rota basis to include early starts and late finishes.
What you will do:
- You will patrol our car parks
- You will issue fines where appropriate
- You will guide the public on rules and advise about parking provisions
- You will keep our car parks and their provisions clean and tidy
What you will bring:
- You will have excellent customer service skills
- You will have a full UK driving license
If this sounds like a prospect for you then apply now with your CV .
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: London,England
Start: 24/01/2023
Salary / Rate: £23,166 per annum
Posted: 2023-01-24 13:31:20
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Parking Patrol Officer- Banbury - £19 760 per annum - Permanent - 40 hours per week
Do you have a full, clean UK driving license? Are you customer focused with experience in customer service?
If you answered yes, keep reading!
A position has become available within our team for a Parking Patrol Officer.
You will be based within our team at Banbury Station.
The aim of this role is to aid the Operations Manager in implementing, enforcing and maintaining the Car Park Contract.
This will ensure we comply with the agreement between APCOA Parking Services and Client requirements.
You will resolve customer concerns, patrol car parks, deter crime and implement traffic control measures.
What youll do:
- You will ensure all car park equipment is in good working order at all times
- You will enforce parking regulations by issuing Parking Charge Notices (PCNs), warning notices and customer awareness
- You will deal with customer queries, requests for assistance and complaints
- You will complete daily car park inspections relating to Health and safety and report findings to management
- You will ensure that all contractual requirements and SLA/KPIs to the satisfaction of APCOA and its clients are met
- You will report criminal activity in accordance with company procedures
What you'll bring:
- You will have excellent oral and written communication skills
- You will have excellent interpersonal skills, with the ability to build and maintain positive working relationships
- You will have excellent customer service skills with a minimum of 2 years experience
- You will have Full Clean Driving License
- You will be a reliable, responsible and flexible attitude to work and proactive nature
Does this sound like you?
Click "apply" today and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Banbury,England
Start: 24/01/2023
Salary / Rate: £19,760 per annum
Posted: 2023-01-24 13:21:10
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We are looking for a Customer Service Administrator on a part time basis (two days per week - Thursday and Friday), to join a busy team working onsite in Banbury.
Your primary focus will be to process customer orders in a timely fashion, to meet and exceed customer expectations whilst delivering outstanding customer service at all times.
As Customer Service Administrator, you will be responsible for:
Accurately placing customer orders using the email management system
Reviewing and accurately entering details as per the customers purchase orders
Managing incoming online orders
Demonstrating excellent attention to detail
Meeting data accuracy targets in relation to order entry and account contact creation
Maintaining a strong knowledge of the company and product ranges
As Customer Service Administrator, the skills you will need:
Excellent attention to detail
Comfortable working in a quieter environment
Highly organised and focused
Excellent standards of attention to detail and accuracy
Worked in a fast-paced team, able to multi task and work well under pressure
Strong organisational skills, and able to manage workloads whilst prioritising
Flexibility to work additional hours to support the team, when needed
What's in it for me?
The salary is £22,000 per annum, which will be pro-rata based on the part time hours.
There are endless other benefits too, such as annual salary reviews, pension, life assurance, eye care vouchers, cycle scheme, free parking and more! ....Read more...
Type: Permanent Location: Banbury, England
Start: 24/02/2023
Salary / Rate: Up to £22000 per annum + excellent benefits
Posted: 2023-01-24 10:56:14
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Other Information : 12 month fixed term contract
Do you have as much enthusiasm as our customers?
Role Snapshot...
Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work in a modern setting with latest equipment? Then read on...
What you could be part of...
Wymondham Leisure Centre boasts a state-of-the-art gym, with 2 studios, caf, soft play, multi-functional sports hall, and a Spa.
You will be joining a hard-working and passionate team and delivering a high standard service to our members.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services.
Our success comes from us being commercially astute and business-like.
Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.
What you'll be doing...
* Assist with centre tours from the public, school
* Setting up activities within the centre such as badminton, football, fitness classes etc
* Assisting with centre tours and membership sales
* Ensuring the centre is well run, clean and ready for business
* Ensure the centre is well run and ready for business
* Our teams work across our 5 leisure centres, so you need to be able to travel between centres and enjoy this flexible working style
You must have...
Essential Criteria
Ability to work a combination of early, late and weekend shifts
Essential Skills:
Strong Communication skills
Excellent Customer service skills
Be able to work in a motivated team
What's in it for you...
Why Work For Us?
Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.
What Flexible and Hybrid Working Arrangements do we Offer?
The Councils understand the importance of operating a work life balance in the modern world.
The Councils operate a flexible working policy and hybrid working options available for employees where operationally possible.
Where Are We Located?
Plan your travel route and find out where the Council office sites are located?
Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.
What Roles Do the Councils Offer?
The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils.
Our website has a great graphic showing all our job families and roles within the Councils.
From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.
What Benefits do our Employees Receive?
View all our amazing staff benefits on offer for our employees.
Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive.
Make sure you stop by to find out more information.
What Employer Accreditations do we Hold?
The Councils have a range of employer accreditations that we have worked very hard to achieve.
Our website has a full descriptive list of all our current accreditations and what this means for our employees.
What Wellbeing Support do our Staff Have Access to?
The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home.
The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.
Where are we advertising?
Advertising Internally and Externally
If external, please apply via our website.
If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.
Key Dates
Closing Date: 05 February 2023
Interview Dates: To Be Confirmed
*The Councils reserve the right to close the any and all vacancies after one week, if there is judged to be a sufficient number of applications received.
....Read more...
Type: Permanent Location: NR18 0NT, England
Start: ASAP
Duration: 12 month fixed term contract
Salary / Rate: £9550 - £9980 Per Annum £9,550 - £9,980 pro rata per annum (£19,100- £19,960 FTE)
Posted: 2023-01-23 23:35:03
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Customer Service Officer- Procurement- London- Permanent- £26,000 We are partnering with a large hospitality organisation to help them find the next addition to their team.
This is the ideal opportunity for someone with excellent customer service to join a procurement function supporting internal teams with their supply chain issues.
You will have the opportunity to learn all about the procurement function and will be a great starting point to a procurement career.The key purpose of this role is to provide excellent customer service for front line teams and work alongside Group procurement suppliers, applications and associated environments.
To troubleshoot the query / problems and advise on the appropriate action or to re-direct if required Responsibilities
To respond to requests for procurement support either in person, via phone or electronically in a timely manner demonstrating a can do attitude
To diagnose and resolve on a 1st time fix a high proportion of queries & requests.
To formally log all support desk interactions utilising the agreed mechanisms
To re-direct ‘non 1st time fix' problems to appropriate resource and close out with the procurement user once guidance or direction has been received.
To identify and escalate situations or queries requiring urgent attention.
To Contribute and support the business in the ongoing development of the procurement department & it's strategy.
To liaise & communicate procurement initiatives & procedural amendments to all stakeholders.
We are looking for a customer service professional with excellent communication and organisation skills.
You will be calm, efficient and excellent at managing customer queries and complaints.For further information and to apply please contact Victoria at STR Group on 02392 322309 and email a copy of your up to date CV to vlacey@strgroup.co.uk
stream is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: London, England
Start: asap
Duration: perm
Salary / Rate: Up to £26000.00 per annum
Posted: 2023-01-23 13:17:17
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Mach Recruitment are currently searching for strong multi-tasker and clear communicator for an 'Office Administrator & Customer Support Advisor" for our clients head office function based at Meridian Business Park in Leicester, due to the location the ideal candidate would need to be able to drive, live locally or be able to get to the site easily.Scope of the role:
To compile and collate all the relevant information provided/requested by management.To update the customer database with new information and new prospective clients. To deal with incoming enquiries via telephone and help all other departments where required. The candidate will be responsible for booking in site visits for the sales teams. Inputting orders onto the clients system along with the rest of the admin team.
Main duties:
General administration duties, whilst giving support to managers,and directors where necessary.General telephone duties - dealing with incoming and outgoing calls.Handling of customer enquiries via telephone, e-mail, or letter.Preparing reports, quotations and letters to be sent on to the client.Updating our clients databases with client details.Assisting with preparing quotations for clients for equipment etc.Booking Site Visits. Preparing paperwork and updating the clients customer database with site Vvsit informationInput orders and sending order confirmations.Raising invoices and updating the clients system.
Please apply via this advert or contact matt.maddison@mach.co.uk for further information regarding the role.
....Read more...
Type: Permanent Location: Leicester, Leicestershire, England
Salary / Rate: Market related
Posted: 2023-01-23 12:28:40
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Service Care Solutions are currently working alongside an international outsourcing company who are currently looking for a Customer Service Advisor to join the expanding team and support their clients.
ROLE: Customer Service Advisor
LOCATION: Preston
PAY RATE: £19,000 per annum + bonuses
HOURS: Monday - Friday 12:30pm - 8:30pm & 2:30pm - 10:30pm
Shift Premium: Hourly rate + 10% extra between 5:30pm - 8:00pm
Shift Premium: Hourly rate + 20% extra between 8:00pm - 10:30pm
The Role
The purpose of this role is to contact Global Telecoms Client customers receiving a variety of telecommunications services across Canada, Caribbean & Latin America (CCLA) by telephone and email.
To further build relationships with customers and to organise payments for services.
Our goal is to:
Deliver an effortless customer experience on every interaction
Drive continuous improvement to streamline work processes
Develop and implement innovative strategies to exceed key organisational goals
This role of the Customer Service Representative is to operate around three key dimensions:
Maintain high quality standards in customer calls, emails and accounts worked
Consistently exceed individual KPIs and contribute positively towards overall team performance
Respond to change positively and assist Management to identify improvement opportunities in day to day tasks.
Skills, Experience & Attributes
Experience of working in a customer service / collections / credit control environment
Excellent verbal and written communication
Good computer skills
Sound judgment and decision making
Analytical and problem solving
Sufficient mathematical knowledge
Attention to detail
Ability to multi-task and set priorities
Knowledge of collection techniques preferable
Negotiation skills & conflict resolution
Tenacity and resilience
Dispute resolution
Treats customers as valued, respected, important individuals
Actively supports initiatives to improve performance and drive efficiency
Delivers expected results, exceeds KPI's
Shares best practice with the team
Keeps others in the team up-to-date
Is aware of effect of own behaviour on team morale/results
If you are interested in this position please apply with your updated CV for consideration.
*Service Care Solutions also offer a referral bonus of upto £250 per successful placement.
Please send any referrals to alex.procter@servicecare.org.uk ....Read more...
Type: Permanent Location: City of Preston, England
Salary / Rate: Up to £19000.00 per annum + + bonus
Posted: 2023-01-23 11:35:02
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The Role
We're looking for a Customer Services - Taxi Rank Agent who will be the face of our business, bringing outstanding customer service within the Airport sector.
You"ll join a team that takes a real pride in what they do.
They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You"ll get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here"s what you need to know before applying:
Your key duties will include:
- As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations
- Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary
- Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely
- Be responsible for Badge and Licence checks on the rank, reporting any anomalies
- Be proactive and security conscious reporting any unattended packages/parcels
- Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand
- Dealing with passengers with oversize, 2 cab etc luggage requirements
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given)
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.
What you'll bring: - Flexibility to work in all areas of Heathrow across the business
- Willingness to work overtime should the need arise.
- Good command of the English language
- Excellent Customer Service skills
- Ability to use a two-way radio (Training will be given)
- Must be able to work as part of a team and also lone working
- Knowledge of Heathrow Airport plus local area would be an advantage
- Driving licence preferable but not necessary
So, could you be our Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.
We'd love to hear from you.
We'll ensure you"re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:
What we'll offer you:
- 42 hours per week- 4on/4 off including Day's, Nights, Weekend and bank holiday's (Shift's of 07:30-19:30/19:30-07.30)
- £24,133.20 per annum (£11.05 per hour)
- Training and development
- Pension
- Employee discount scheme ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 23/01/2023
Salary / Rate: £11.05 per hour
Posted: 2023-01-23 09:59:30
