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Field Support Executive
South East & London (Field-Based) | £32,888 + London Weighting (£3,600 where applicable)
Monday-Friday, Flexible Hours
Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground.
We're supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London.
This is not a desk based sales role.
It's a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.
You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.
This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.
What you'll be doing
Visiting customer sites, distributors and end users across the South East and London
Demonstrating Karcher professional equipment and showing teams how to use it properly
Supporting contract mobilisation and new site setups
Training site staff when new machines or solutions go live
Conducting site surveys and identifying improvement or upsell opportunities
Feeding leads, site insights and updates back into the sales and internal teams via CRM
Supporting Key Account Managers by handling site level activity
Managing your own diary, travel and planning across a large and varied territory
What we're really looking for
Someone confident, personable and comfortable talking to people at all levels
A natural relationship builder who enjoys being customer-facing
Hands-on, practical and happy being active and on their feet most of the day
Organised and self-driven, able to manage their own schedule and workload
Curious and willing to learn the technical side of products and solutions (full training provided)
Comfortable working independently across a wide territory
Full UK Driving licence
Backgrounds that tend to work well:
Field support or sales support roles
Hospitality or retail management
Customer service in technical, equipment or showroom environments
Service, admin or internal roles that have moved into customer facing field work
What's in it for you
Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)
Training: Structured onboarding and product/technical training through Karcher's internal academy
Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts ....Read more...
Type: Permanent Location: St. Albans, England
Start: 10/3/2026
Salary / Rate: Up to £32888 per annum + excellent benefits, company van
Posted: 2026-02-02 15:41:05
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Part Time Customer Services Coordinator – Flexible Shift PatternsLiverpool, Estuary Business Park – Free onsite parkingFull-Time On-siteSalary: £13,000 to £17,500 DOEHours: 20 – 25 per week working on a rota shift patternTyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility available on shift patterns and a particular interest in candidates who wish to work part-time and during peak periods.The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers.
You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide.
We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure.
Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery
The CandidateWe’re looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred.
Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive.
We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Liverpool, Merseyside, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £13k - 17.5k per year + Bonus
Posted: 2026-01-30 13:55:43
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Customer Service AdministratorLocation: Darlington Showroom (primarily office based)Salary: circa £14 per hour dependent on experienceHours: Full-time or part-time considered (includes some weekend working)About Seymour’s HomeSeymour’s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service.
Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour’s Home is known for.This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.Role overviewThe Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support.You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.Responsibilities will include:
Managing customer enquiries via email, telephone, live chat and social media channelsProviding clear and accurate information on products, orders, deliveries and returnsProcessing customer orders and maintaining accurate recordsResolving customer issues in a professional and timely mannerHandling complaints calmly and working to achieve positive outcomesLiaising with warehouse and showroom teams to ensure smooth order fulfilmentSupporting shipping, deliveries and logistics administrationAssisting with picking and packing orders during busy periods when requiredFollowing internal procedures while also contributing ideas to improve customer service processes
The ideal candidate We are looking for a reliable and organised individual with a genuine passion for customer service.You will ideally demonstrate:
Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)Strong communication skills, both written and verbalA high level of attention to detail and accuracyConfidence using IT systems and online platformsA proactive and flexible approach to workThe ability to manage your own workload while supporting the wider teamA friendly, professional and customer-focused attitude
What we offer
Competitive hourly rate of approximately £14 per hourFull-time or part-time working options availableA supportive and welcoming team environmentA varied role with day-to-day responsibility and involvementOpportunity to develop skills within a growing business
If you are interested in this role and believe you have the right skills and experience, please submit your latest CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Darlington, County Durham, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £14 per hour
Posted: 2026-01-30 09:53:32
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At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning.
Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region.Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter.
Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.Join a Company That Keeps Yorkshire Cool - Literally!Your Role:As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information.
You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.What You'll Be Doing:
Handling inbound enquiries via phone and email, converting leads into jobs through our CRMEfficiently scheduling reactive and routine work for engineersOrganising permits and documentation (RAMS) for site accessEnsuring engineers are equipped with the right parts and job infoReviewing job reports before invoicing and updating customersLiaising with our quoting team for a smooth handover from diagnosis to repairParticipating in an out-of-hours telephone call rota
What We're Looking For:
Excellent customer service skills - professional but personable (yes, we like a good laugh!)Confident using email and CRM systems (full training provided)A team player who's calm under pressure and enjoys variety in their dayPrevious experience in the service industry preferredStrong organisational skills with a keen eye for detail
What You'll Get:
£35,000 salaryPrivate healthcare25 days holiday + bank holidaysFully funded Christmas do (partners invited!)Company uniformA genuinely friendly, down-to-earth team with plenty of laughs along the way
Sound Like You?If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you.
Please submit your CV to the link provided & we will be in direct contact. ....Read more...
Type: Permanent Location: Leeds, West Yorkshire, England
Start: ASAP
Duration: Permanent
Salary / Rate: £35k per year + Benefits
Posted: 2026-01-29 17:09:54
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Looking for a role that fits around your lifestyle and offers a work–life balance? This term-time-only opportunity offers part-time hours within a supportive environment, where you can put your Welsh-speaking administration and reception skills to good use. In this Administration / Receptionist role, you will be:
Managing reception duties, including greeting visitors, dealing with queries and answering calls Providing general administrative support to staff Handling correspondence, filing, photocopying and data entry Assisting with day-to-day office tasks to ensure smooth operations
To be successful, you will need:
Previous experience in administration / receptionFluency in Welsh (essential due to the nature of the organisation)Excellent organisational and communication skills A friendly, professional, and approachable mannerA current DBS certificate, or willingness to complete one
What’s on offer:
Temporary ongoing assignment, with potential to become permanent for the right personPart-time hours – 2 days per week (Thursday and Friday 12.5 hours per week), term time onlyOffice-based in Wrexham Starting from £13 per hour + benefits
If you are looking for a part-time role where you can make a positive impact and support a busy environment, we want to hear from you. ....Read more...
Type: Contract Location: LL11 4TH, Gwersyllt, Wrexham, Wales
Start: 29/01/2026
Salary / Rate: £13.00 per hour
Posted: 2026-01-29 16:41:22
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Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities:
Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications
Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker
ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do.
The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief.
The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Sheffield, South Yorkshire, England
Start: immediate availability
Duration: permanent
Salary / Rate: salary £12.27 ph
Posted: 2026-01-29 16:29:41
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Bereavement TrainerLocation: Remote (UK) - regular travel required (car and driving licence essential)Team: Bereavement TrainingEmployment Type: Full-TimeThe CompanyWe’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best-trusted group (you may have heard of some of our sister companies…).
We have a mission - to transform how people plan for the future and support families through some of life’s most important and sensitive moments.We’re scaling fast and reimagining a sector that’s long resisted change.
To get there, we’re building a team of top performers who care deeply about people, learning, and doing work that matters.
Ready to help shape a category from the ground up?The RoleThe National Bereavement Training Service (NBTS), part of Octopus Legacy, is seeking compassionate and experienced trainers to join our growing national team.
You will deliver tailored workplace and customer-facing bereavement training across diverse sectors, supporting organisations to navigate grief with confidence and care.This role requires high emotional intelligence, resilience, and the ability to create emotionally safe learning environments while maintaining clear boundaries and self-care.Key ResponsibilitiesTraining Delivery & Facilitation
Deliver high-quality bereavement training using a trauma-informed, person-centred approach aligned with NBTS values.Facilitate sessions confidently while managing group dynamics and emotional safety.Deliver training both in person and virtually to diverse audiences.Client Scoping & Programme DesignLead initial scoping conversations to understand client needs and tailor training accordingly.Develop bespoke training sessions, CPD modules, and proposals for corporate and public sector clients.
Inclusion & Best Practice
Adapt delivery to reflect cultural, faith, and individual differences in grief and bereavement.Maintain clear professional boundaries and safeguarding standards throughout delivery.
Quality, Growth & Collaboration
Contribute to the development of new trainers and engage in reflective practice and supervision.Stay informed on market trends and sector developments to support service growth.Introduce clients to wider Octopus Legacy services where appropriate.
Who You Are
An experienced trainer with a strong track record of delivering engaging sessions to varied audiences.Values-led and compassionate, with the confidence to work in emotionally complex spaces.Culturally competent, inclusive, and sensitive in your approach to death, grief, and loss.Clear on boundaries, safeguarding responsibilities, and the importance of self-care.Digitally confident, with experience using CRM systems (HubSpot), online platforms, and presentation tools.Background experience in health, social services, legal, or charitable sectors is highly advantageous.
BenefitsWe want you to feel supported, empowered, and truly excited to be part of the team.
Our benefits include:
Share Incentive Scheme (SIP) - invest in the company’s success.Vitality Health & Life Insurance, plus access to a free Will and Lasting Powers of Attorney.Pension scheme to support long-term financial wellbeing.Enhanced parental leave for growing families.Cycle to Work Scheme and Electric Vehicle Salary Sacrifice Scheme.Charity matching (up to £500) and volunteer days.Octopus Springboard - cash funding and time to explore entrepreneurial ideas.Birthdays off - because life should be celebrated.Company events, socials, snacks, and a dog-friendly office.
Why Join Us?At Octopus Legacy/NBTS, you’ll work with people who care deeply about their impact.
We offer a collaborative, high-ownership environment where you can grow professionally while shaping an emerging category.
You’ll help make difficult conversations easier and empower people to plan confidently for the future. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Consett, County Durham, England
Start: Negotiable
Duration: Permanent
Salary / Rate: Dependent on experience
Posted: 2026-01-29 16:01:19
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Purpose
The Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers.
Managing a range of support services to employees and customers.
Duties and Responsibilities
To deliver services to customers across a range of services including making outbound and receiving inbound welfare calls vulnerable or elderly customers.
To understand, support and advise a wide range of customers who will be making enquiries concerning services through multiple channels of access.
To work with colleagues within the Control Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.
To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies are/or emergency services.
To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.
Communicate clearly, concisely and appropriately to a wide range of customer and colleagues.
To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
To liaise with officers from a range of partner agencies including out of hours highways, noise pollution and emergency services.
Adhere to set guidelines for calls received out of hours for key stakeholders dealing with repairs and schemes.
Work with current and emerging technology to enhance customer contact services.
Work as part of the wider team ensuring continuous improvement responding to change in a positive manner.
Requirements
Must have Standard DBS.
Educated to GCSE standard or equivalent, five GSCE's grade C and above.
Two of these GCSE's must include Mathematics and English.
Demonstrates the ability to work under pressure with confidence and initiative and be committed to the provision of a quality service for customers at all times.
Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone in person or in writing.
Proficient in use of technology, being comfortable in the use of I.T systems, programmes and apps.
Demonstrates the ability to work as part of a team, showing a willingness to assist others.
Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.
Special Circumstances
The ability to work unsocial hours including evenings, weekends and bank holidays.
The post holder will be required to work on rota basis with a rotating shift pattern across the 24/7 period.
Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays and will therefore be eligible for appropriate shift allowance and weekend/night enhancements.
....Read more...
Type: Contract Location: Cardiff, Wales
Salary / Rate: £12.21 - £13 per hour
Posted: 2026-01-28 13:59:34
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Customer Success Manager
Barnsley - Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one.
You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: Up to £40000.00 per annum
Posted: 2026-01-27 17:19:50
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Customer Service and Despatch CoordinatorSalary circa £27-30k depending upon experienceSteeton, BD208.30-5.00 Monday to Friday Our client is an award winning artisan bakery manufacturer, founded in 1899.
They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue. The PositionOur client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant.You will play a key role in the achievement of right first-time shipment performance.Role responsibility but not limited to:-
Processing customer ordersSending out order confirmationsDispatching ordersBooking in orders from customersArranging transportProcessing delivery notesDealing with customer queries as they ariseAnswering telephones and dealing with queriesLiaise with all relevant departments where necessary
Ideal attributes
Professional telephone mannerExcellent time management and able to prioritise workload efficiently and effectivelyExcellent computer skills including word and excelMethodical and able to communicate at all levelsYou will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business. If you feel that you have the relevant skills and experience, then please send your cv by return.NO AGENCIES This role has previously been advertised.
please do not apply again as your details have already been considered INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Keighley, West Yorkshire, England
Start: negotiable
Duration: permanent
Salary / Rate: £27k - 30k per year
Posted: 2026-01-26 14:18:50
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Looking to join a customer-focused organisation where you can play a key role in supporting people at an important stage of their journey? This offers the opportunity to be the first point of contact, providing a professional, welcoming and efficient service within a busy admissions function. In the Admissions and Enquiries Assistant role, you will be:
Acting as the first point of contact via email, phone, webchat and in person providing a friendly, responsive and customer-focused enquiry serviceSupporting people through the process and directing queries to relevant teams when neededCoordinating responses to all enquiries and logging information on internal CRM systemsproviding administration duties and maintaining confidentiality
To be successful, you will need:
Previous customer service and administration experienceExcellent communication and interpersonal skills with a strong customer-service focusConfidence engaging with a wide range of peopleIT skills, including Microsoft Office, with the ability to learn new systemsThe ability to work independently and as part of a teamA calm, professional approach in a busy environment
This is a temporary role up until September 2026, working full time 37 hours per week.
You'll be office based in Wrexham on a salary of £13.50p/h plus benefits. If you enjoy helping people and delivering a high-quality customer experience, we’d love to hear from you. ....Read more...
Type: Contract Location: LL111EL, Wrexham, Wales
Start: 23 January 2026
Salary / Rate: £13.50 p/h plus benefits
Posted: 2026-01-23 09:03:53
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Senior Service Operations Strategy Manager
Barnsley - Office Based
Up to £60,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery.
The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
Lead and develop senior operational managers and team leads across multiple operational functions.
Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
Enable and support operational leaders to set objectives for their teams.
Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
Strengthen the operational leadership layer to support future growth and increased service complexity.
Lead the identification and closure of significant process gaps.
Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
Strong people leadership with experience building and developing high-performing teams.
Hands-on knowledge of customer support platforms (e.g.
Zendesk, Freshdesk, Jira Service Management) would be desirable.
Demonstrable experience improving operational processes and efficiency.
Highly organised, with the ability to manage multiple priorities effectively.
Strong communication and stakeholder management skills.
Experience leading change and embedding continuous improvement.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: £42000.00 - £50000.00 per annum
Posted: 2026-01-21 13:19:47
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We’re looking for a Temporary Kitchen Assistant to cover short-term shifts in St Asaph.
The role involves keeping dining areas clean, collecting and washing dishes, and supporting kitchen operations.Key responsibilities
Clean and maintain three dining roomsCollect and transport dishes using trolleysWash dishes and tidy kitchen areasFollow hygiene and health & safety procedures
Shifts
08:15–14:15 and 12:30–20:00Weekdays and some weekends
Requirements
Reliable and punctualComfortable with physical tasks and standing for long periodsFlexible to cover different shiftsExperience in catering, kitchen, or cleaning is a plus
This is a temporary 4-week assignment as a Kitchen Assistant in St Asaph, running from 19 January to 15 February, with a pay rate of £13.45 per hour.
If you’re available for the full assignment, we’d love to hear from you.If you’re available for the full 4-week assignment, we’d love to hear from you. ....Read more...
Type: Contract Location: LL17, St Asaph, Denbighshire, Wales
Start: 19 January 2026
Salary / Rate: £12.21 - 13.45 per hour
Posted: 2026-01-19 10:56:41
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Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business.
The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office.
What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Manager candidate:
Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.
We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.
Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram ....Read more...
Type: Permanent Location: London, Greater London, England
Start: February 2026
Duration: Permanent
Salary / Rate: £30k - 32k per year + Bonus
Posted: 2026-01-16 07:45:51
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Account Manager - Onboarding and Retention
Barnsley - Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one.
You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: Up to £40000.00 per annum
Posted: 2026-01-14 17:23:45
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Rota Coordinator Location: LeedsSalary: £26,000 to £31,000 per annum (depending on experience)Hours: Full-time, permanent with on call duties – (Rotational basis 7am-11pm)Are you a master of the "Scheduling Puzzle"?In the world of healthcare, the right person in the right place at the right time doesn't just keep things running-it saves lives.
We are looking for a highly organised, resilient, and proactive Rota Coordinator to join our team in 2026.This isn’t just an admin role; you are the heartbeat of our operations.
You will be the bridge between our dedicated staff and the clients who rely on them, ensuring that every shift is covered and every team member is supported.The roleYou will manage staff rotas to ensure consistent cover across services, responding quickly to sickness, emergencies and last-minute changes.
Working closely with care staff and managers, you will coordinate availability, manage leave and handle shift changes efficiently.
You will also take part in a rotational on-call system, providing out-of-hours support when required.Key responsibilities include:
Creating and maintaining staff rotas to ensure safe and consistent coverResponding to short-notice changes, sickness and emergenciesManaging annual leave, shift swaps and availability in a fair and organised waySetting up and maintaining care packages on the electronic rota systemMonitoring hours and ensuring compliance with Working Time RegulationsLiaising with care staff, managers and other teams to support smooth service deliveryTaking part in the on-call rota, including evenings and weekends on a rotational basis
What you bring to the team
You will be highly organised, calm under pressure and confident in juggling multiple priorities.You’ll be a strong communicator who can build positive working relationships, handle sensitive situations with professionalism and remain focused in a fast-paced environment.Previous experience in scheduling, healthcare administration, logistics or workforce planning would be ideal.
You should be comfortable using IT systems, including Excel and rota or workforce management software, and able to pick up new systems quickly.A flexible approach is essential, as care services operate seven days a week and the role includes participation in an on-call rota.
Why join us?
A vital role where your work makes a genuine difference to people’s livesA supportive, team-focused working environmentOngoing training and development opportunitiesThe chance to develop your skills within a busy and rewarding care setting
If you’re ready to take control of the rota and become a key part of a dedicated care service, we would love to hear from you.Applicants must have the right to work in the UK.
All appointments are subject to satisfactory references and an enhanced DBS check. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Leeds, West Yorkshire, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26k - 31k per year
Posted: 2026-01-14 16:00:17
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Customer Experience Advisor Required – Cannock (WS11)Tudor Employment Agency is recruiting for Customer Experience Advisors to join our client’s team in Cannock.You will play a key role in delivering exceptional customer service, supporting sustainability goals, and advising customers on waste management, recycling and circular economy initiatives.✅ Your Main Duties as a Customer Experience Advisor:• Act as the first point of contact for all customer enquiries across phone, email & digital channels• Provide clear, professional and empathetic customer support• Educate customers on recycling, waste reduction and sustainability opportunities• Support customers with waste management obligations & environmental compliance• Promote services that increase recycling rates and reduce waste to landfill• Communicating the company environmental values, initiatives & innovations• Identify opportunities to improve customer environmental performance• Log queries, maintain accurate records & manage multiple tasks effectively• Represent the brand’s mission of protecting resources and supporting a circular economy The Ideal Candidate for the Customer Experience Advisor role:• A commitment to delivering an excellent customer experience• Excellent written & verbal communication skills• Strong interpersonal skills• Focused, self‑motivated and adaptable• Patient, empathetic and confident handling conflict• Able to multitask and manage workload effectively Hours: Monday to Friday, 8:30am–5:00pm Pay Rate: £12.21 per hourPlease note: This position is temporary until at least June Interested?Please contact our Commercial Team on 01922 725445 (ext 1004) or email your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCEA/51✅ You can also register online here: https://tinyurl.com/ONLINECOMTEMP1For all our roles, visit: www.tudoremployment.co.uk#TeamTudor is waiting for your call! ....Read more...
Type: Contract Location: Cannock, Staffordshire, England
Salary / Rate: £12.21 - 12.21 per hour
Posted: 2026-01-13 16:28:36
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Customer Experience Advisor Required – Cannock (WS11)Tudor Employment Agency is recruiting for Customer Experience Advisors to join our client’s team in Cannock.You will play a key role in delivering exceptional customer service, supporting sustainability goals, and advising customers on waste management, recycling and circular economy initiatives.✅ Your Main Duties as a Customer Experience Advisor:• Act as the first point of contact for all customer enquiries across phone, email & digital channels• Provide clear, professional and empathetic customer support• Educate customers on recycling, waste reduction and sustainability opportunities• Support customers with waste management obligations & environmental compliance• Promote services that increase recycling rates and reduce waste to landfill• Communicate Veolia’s environmental values, initiatives & innovations• Identify opportunities to improve customer environmental performance• Log queries, maintain accurate records & manage multiple tasks effectively• Represent the brand’s mission of protecting resources and supporting a circular economy The Ideal Candidate for the Customer Experience Advisor role:• A commitment to delivering an excellent customer experience• Excellent written & verbal communication skills• Strong interpersonal skills• Focused, self‑motivated and adaptable• Patient, empathetic and confident handling conflict• Able to multitask and manage workload effectively Hours: Monday to Friday, 8:30am–5:00pm Pay Rate: £12.21 per hourPlease note: This position is temporary until at least June Interested?Please contact our Commercial Team on 01922 725445 (ext 1004) or email your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCEA/51✅ You can also register online here: https://tinyurl.com/ONLINECOMTEMP1For all our roles, visit: www.tudoremployment.co.uk#TeamTudor is waiting for your call! ....Read more...
Type: Contract Location: Cannock, Staffordshire, England
Salary / Rate: £12.21 - 12.21 per hour
Posted: 2026-01-13 16:27:36
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Operations Manager
Barnsley - Office Based
Up to £50,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery.
The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
Lead and develop senior operational managers and team leads across multiple operational functions.
Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
Enable and support operational leaders to set objectives for their teams.
Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
Strengthen the operational leadership layer to support future growth and increased service complexity.
Lead the identification and closure of significant process gaps.
Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
Strong people leadership with experience building and developing high-performing teams.
Hands-on knowledge of customer support platforms (e.g.
Zendesk, Freshdesk, Jira Service Management) would be desirable.
Demonstrable experience improving operational processes and efficiency.
Highly organised, with the ability to manage multiple priorities effectively.
Strong communication and stakeholder management skills.
Experience leading change and embedding continuous improvement.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: £42000.00 - £50000.00 per annum
Posted: 2026-01-13 16:11:21
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Customer Experience & Marketing AssistantSalary: £28,000 Location: Acton, West London (W3) – full-time, office-based Hours: 9am–5pm, Monday to Friday Right to Work: You must be eligible to work in the UKCompany OverviewEsska Shoes is an independent footwear brand known for stylish, comfortable shoes and exceptional customer care.
We sell direct to customers online and through our London shop, and we pride ourselves on being friendly, responsive, and detail focused.We are now looking for a Customer Experience & Marketing Assistant to join our team.
This is a varied role combining customer service with hands-on marketing and website support — ideal for a recent graduate or someone early in their career with strong Photoshop skills and a positive, can-do attitude.Role OverviewThis role blends inbound customer communication with creative and digital marketing support.You will be the first point of contact for Esska customers, managing enquiries via email, Gorgias, telephone, and Instagram, while also supporting the marketing and e-commerce team with image editing, website updates, and content creation.You will also assist customers in our Esska shop, giving you a well-rounded view of the brand and our customers.Key ResponsibilitiesCustomer Experience
Act as the first point of contact for customer enquiries via email, Gorgias (our ticketing software), telephone, and Instagram DMs.Deliver warm, empathetic, and solution-focused customer service across all channels.Manage and track customer conversations using Gorgias.Use Shopify and SWAP to review orders/returns and resolve customer queries.Support customers in the Esska shop when required, offering product advice and processing transactions.Maintain a professional and positive attitude, ensuring every customer feels valued.Stay up to date with Esska products, promotions, and policies.
Marketing & Website Support
Crop, colour-correct, and prepare product imagery in Photoshop to required specifications.Maintain and organise the image library.Upload images to the Esska website.Write and update product descriptions for the website, using tools such as Shopify AI where appropriate.Assist with social media content and posting in line with the social media plan.
This list is not exhaustive, and the role will evolve as the business grows.Skills & Experience
Experience in a customer service role (retail, e-commerce, or fashion preferred).Familiarity with Gorgias or a similar customer support platform is highly desirable.Confident using Photoshop for image cropping and basic colour correction.Strong written and verbal communication skills.Good organisational skills and the ability to multitask.Comfortable working with SaaS platforms such as Shopify, Instagram, Google Sheets / Excel.
Personal Attributes
Positive, friendly, and approachable.Detail-oriented with a strong sense of accuracy.Proactive and willing to learn new skills.Comfortable working both independently and as part of a team.Genuine interest in fashion, e-commerce, and customer experience.
What We Offer
Competitive salary.A supportive, collaborative team environment.Hands-on experience across customer experience, marketing, and e-commerce.Opportunity to grow and develop your skills within a growing brand.
If you are enthusiastic, organised, and excited about working across customer service and marketing in a growing fashion business, we’d love to hear from you.Please submit your CV and a short cover letter explaining why you’d be a good fit for Esska Shoes.You must be eligible to work in the UK. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Acton, Greater London, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £28k per year
Posted: 2026-01-13 14:22:14
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Customer Services Coordinator Full-Time – On-site- Days & WeekendsLiverpool, Estuary Business Park – Free onsite parkingSalary: £26 – 28k (DOE) + Performance bonusTyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility required on shift patterns.
Expected work patterns include working 5 days per week, with days off in lieu for weekend days worked.Shifts vary between 6-3 & 8-5 during the week and 6-2 & 2-10 at the weekends. The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers.
You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide.
We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure.
Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery
The CandidateWe’re looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred.
Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive.
We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Liverpool, Merseyside, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26k - 28k per year + Bonus
Posted: 2026-01-12 16:10:33
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Operations Manager - Service Delivery / Customer Operations
Barnsley - Office Based
Up to £50,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery.
The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
Lead and develop senior operational managers and team leads across multiple operational functions.
Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
Enable and support operational leaders to set objectives for their teams.
Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
Strengthen the operational leadership layer to support future growth and increased service complexity.
Lead the identification and closure of significant process gaps.
Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
Strong people leadership with experience building and developing high-performing teams.
Hands-on knowledge of customer support platforms (e.g.
Zendesk, Freshdesk, Jira Service Management) would be desirable.
Demonstrable experience improving operational processes and efficiency.
Highly organised, with the ability to manage multiple priorities effectively.
Strong communication and stakeholder management skills.
Experience leading change and embedding continuous improvement.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: £42000.00 - £50000.00 per annum
Posted: 2026-01-12 10:56:24
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Service Operations Manager
Barnsley - Office Based
Up to £50,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery.
The role focuses on how services are delivered, ensuring the operational model is scalable, auditable, commercially sound and capable of supporting future growth.
The Role:
Lead and develop senior operational managers and team leads across multiple operational functions.
Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
Enable and support operational leaders to set objectives for their teams.
Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
Strengthen the operational leadership layer to support future growth and increased service complexity.
Lead the identification and closure of significant process gaps.
Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
Strong people leadership with experience building and developing high-performing teams.
Hands-on knowledge of customer support platforms (e.g.
Zendesk, Freshdesk, Jira Service Management) would be desirable.
Demonstrable experience improving operational processes and efficiency.
Highly organised, with the ability to manage multiple priorities effectively.
Strong communication and stakeholder management skills.
Experience leading change and embedding continuous improvement.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: £42000.00 - £50000.00 per annum
Posted: 2026-01-12 10:53:04
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Client Support OfficerLocation: Hybrid Working 3 days a week in ExeterSalary: £26,000 per annum + upto £2,400 per annumAt uCheck, we support over 30,000 businesses across the UK with accurate, affordable vetting and screening services, backed by user-friendly online systems and unrivalled client support.
Our services help organisations make safer recruitment decisions, meet regulatory requirements, and reduce risk — ensuring the right people are in the right roles with confidence.We are currently looking to recruit a Client Support Officer to join our growing team in Exeter.
This role is a brilliant opportunity for someone who thrives on delivering high-quality client service, enjoys working in a fast-paced environment, and wants to develop expert knowledge in our systems and screening processes.
You'll play a key part in supporting our clients, managing enquiries and applications, and contributing to the continued success of a business that's always striving to improve.The role At Trust ID and across our Screening businesses, we assist organisations of all sizes across a range of industry sectors with our range of identity check services.
By working with us, businesses are able to make more informed recruitment decisions, fulfil regulatory requirements, and mitigate risks to clients and employees.We are currently looking to recruit an experienced Finance Assistant to support our busy Finance team.
This role will be varied, covering standard month-end and year-end procedures as well as providing ad-hoc support for the group finance team., Handle written and phone enquiries efficiently, delivering a consistently high standard of service every time., Build confidence and expertise in our bespoke systems, service knowledge and communication skills through training and development opportunities., Act as a trusted counter-signatory for client DBS applications, always ensuring accuracy and compliance., Play a key role within the Client Support Team by bringing a positive attitude and strong teamwork into everything you do., Represent and champion the mission and values of the business in every client and colleague interaction., Consistently meet (and strive to exceed) both individual and team KPI targets., Work closely with the Client Experience Executive, Client Service Team Leader and Client Service Manager to provide reliable, proactive support., Become highly knowledgeable in the uCheck system and our product range through ongoing self-driven learning and knowledge retention., Support and guide newer team members by sharing product and system expertise, acting as a mentor when needed., Deliver training sessions for new starters and existing colleagues, supporting learning and development across the team., Take ownership of key application workflows, including those awaiting action, rejected applications, escalations, migrations, external ID checks and the automated countersigning tool., Support business improvement by taking part in project work and system testing whenever required., Bring a continuous improvement mindset, always looking for smarter, better ways to enhance performance and the client experience.About you, Strong customer service and people skills, with a genuine focus on helping clients., Clear, confident communication, both written and verbal., Good organisation and time management, able to balance multiple priorities., A positive, enthusiastic team player who enjoys collaboration., Adaptable and comfortable in a fast-paced, evolving environment., Solutions-focused, proactive and keen to improve how things are done., Eager to learn, develop and grow within a successful, growing business., It keeps the energy and culture while being easy to scan and digest. Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Exeter, England
Start: ASAP
Salary / Rate: Up to £26000.00 per annum + + upto £2,400 bonus PA
Posted: 2026-01-09 17:34:08
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Client Support Executive - OnboardingLocation: Hybrid - 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-timeCitation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses.
But we're far from average — our people bring their personalities to work, not just their policies! It's a great place to work because of the people we employ.
Fun, professional, and supportive, we're looking for likeminded individuals who bring passion and positivity to what they do.
If our culture sounds like the right fit for you and you're excited to be part of our success story, we'd love to hear from you.
The role: As we continue to grow and invest in service and technology, we're recruiting a Client Support Executive to join our Onboarding team.In this role, you'll:, Provide exceptional telephone and online support to clients across the UK, Welcome new clients and deliver training on our platform, Make proactive touchpoints with clients throughout their contract , Ensure clients gain maximum value from their Citation serviceAbout you: We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you're passionate about delivering outstanding customer service, we can teach you the rest.
You'll be someone who: , Engages confidently and professionally over the phone, Learns new systems quickly and uses information to support clients effectively, Puts the client first, making it your mission to understand their needs and exceed expectationsHere's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Ready to Apply? If you're passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2026-01-09 17:21:58
