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CUSTOMER SERVICE ADMINISTRATOR
LIVINGSTON
£20,000 to £24,000 + GREAT BENEFITS
THE OPPORTUNITY:
We're exclusively supporting a leading company located in Livingston that is looking to expand their operation due to the continued growth of the business.
As a Customer Service Administrator, you'll be responsible for speaking within professional business customers about their orders, processing orders, liaising with suppliers, delivery couriers, lost/damaged orders and returns.
Updating systems internally and handling administration tasks.
This is the ideal opportunity for a driven individual who wants to be part of a progressive business where you can build a long-term career.
THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
As a Customer Service Administrator, you'll be responsible for speaking with professional business customers
Accurately processing customer orders on the system
Liaising with customers about their orders and chasing delivery couriers to locating missing orders
Administering re-orders, returns and refunds
Providing high levels of customer service to ensure repeat business and retention of the customer relationship
Liaising with multiple internal departments and with external suppliers
Updating and maintaining the internal systems
THE PERSON:
Good experience of Customer Service and/or Administration within an office based/telephone-based environment
Confident communication skills with the ability to build relationships over the telephone with existing customers and suppliers
Highly organised individual
Computer literate with MS Office
A driven individual who wants to progress with a forward-thinking company
TO APPLY:
Please send your CV for the Customer Service Administrator position via the advertisement for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Livingston, Scotland
Start: ASAP
Salary / Rate: £20000.00 - £24000.00 per annum + + Benefits
Posted: 2022-05-20 15:43:06
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On behalf of our Client Corus Consultancy is looking to hire a Customer care consultant Based in the Charlton area.
Their London Premier team are now seeking a talented Customer Care Consultant to join the team based in the offices in Charlton (Near North Greenwich).
You Will:
Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
Take responsibility to improve product knowledge and advise customers on purchases
Take every opportunity to up-sell and accessorise outfits and perform against targets set by Premier management.
Increase sales by being aware of current trends, styles and availability of products
Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
Anticipate, identify and resolve problems that could delay the release or movement of shipments
Utilise internal email management software to ensure correct categorisation of customer queries and complaints
Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service
What you will Bring:
Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
A genuine interest in fashion and current trends
Ability to display clear and positive communication skills
Ability to use own initiative and proven track record of having solved problems successfully
Excellent time management skills and the ability to meet strict deadlines
Proficient computer and analytical skills
Flexible approach towards travel in instances where training or workshops may be provided at another site
Self Confidence
Ability to work under pressure in order to reach customer SLA's
Customer First approach
....Read more...
Type: Contract Location: Greenwich, England
Salary / Rate: competitive
Posted: 2022-05-20 14:46:18
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On behalf of our Client Corus Consultancy is looking to hire a Customer care consultant.
Their London Premier team are now seeking a talented Customer Care Consultant to join the team based in the offices in Charlton (Near North Greenwich).
You Will:
Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
Take responsibility to improve product knowledge and advise customers on purchases
Take every opportunity to up-sell and accessorise outfits and perform against targets set by Premier management.
Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites
Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
Anticipate, identify and resolve problems that could delay the release or movement of shipments
Utilise internal email management software to ensure correct categorisation of customer queries and complaints
Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service
What you will Bring:
Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
A genuine interest in fashion and current trends
Ability to display clear and positive communication skills
Ability to use own initiative and proven track record of having solved problems successfully
Excellent time management skills and the ability to meet strict deadlines
Proficient computer and analytical skills
Flexible approach towards travel in instances where training or workshops may be provided at another site
Self Confidence
Ability to work under pressure in order to reach customer SLA's
Customer First approach
....Read more...
Type: Contract Location: Greenwich, England
Salary / Rate: competitive
Posted: 2022-05-20 13:24:31
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Service care solutions are currently looking for a Customer Service Advisor to work within the London Borough of Sutton Council.
This is a fantastic opportunity for a candidate with a passion for customer service.
The successful candidate will Be the first point of contact for the customer, using listening and questioning skills to fully understand the customer needs.
They will be customer focused and have a passion for providing high quality customer service.
This is currently a 2 month contract with an opportunity for extension.
The Role
To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role.
Understanding and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements.
To take a customer focused approach with all enquires and make a positive impression on every customer.
To deal with customer enquiries received by telephone, email or in person and using appropriate IT systems to log, action and
To work flexibly and effectively as part of a team.
Work at a variety of locations across the district to enable the town and parish communities to have access to information and support.
Required
A commitment to operate in a customer focused environment
Ability to communicate effectively with a wide range of people
Ability to meet targets, deadlines and arrange own workload
Ability to perform solo tasks and as part of a team
Must be self motivated, trustworthy and reliable.
Job Type
Temporary - 2 Month
36 hours per week, Monday to Friday, 9-5
No weekends
£11.64 per hour Ltd
*Service Care Solutions also offer a referral fee of £250 for anyone you may know.
Once they are placed and complete their probationary period you receive a £250 bonus!
*
Working with Service Care Solutions offers you a number of benefits including:
A specialist consultant within an experienced and dedicated recruitment team.
Excellent rates of pay.
An extensive range of vacancies available throughout the UK
Payroll service twice a week
....Read more...
Type: Contract Location: Sutton, England
Salary / Rate: Up to £11.64 per hour
Posted: 2022-05-20 12:39:12
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£40,000 - £45,000 + Benefits
Are you looking to join a well-established, friendly organisation with a global footprint in a rewarding, team management role? A wonderful opportunity now exists for a highly organised, Sales Operations Manager with great communication skills to ensure company wide process efficiency for one of Europe's leading suppliers of industrial cable and accessories.
Managing the office-based Operations team and working closely with department heads to improve performance and procedures, the successful Sales Operations Manager will be able to demonstrate strong interpersonal, communication and team management skills alongside the proven ability to lead from the front and drive forward change.
Our client has remained a family-owned organisation since it was founded in 1959.
In the 2018/2019 financial year, it recorded total consolidated sales of 1.222 Billion euros.
It employs nearly 5000 people worldwide, operates 18 production sites and 44 sales companies and cooperates with approximately 100 national partners worldwide.
Key Responsibilities
Support the Sales organisation with effective Change Management programs, including collaboration with Sales leadership and the Strategy 2027
Create and maintain documentation on the Sales process, policies, and assist with onboarding new Sales talent
Ensure consistent systems and processes cross-functionally between departments company-wide
Manage the internal Operations team maximising departmental efficiency.
Proactively identify challenges in the day to day operations and build solutions to drive efficiency.
Consistently monitor feedback to improve processes
Provide operational support and guidance to internal Sales team.
Set & monitor KPI's with the heads of departments
Train and develop the team through planned training programmes including SEP & CRM.
Familiarity with CRM systems.
Participate in monthly team meetings Collaborate with Sales divisions and Marketing on sales campaigns, mailshots and social media.
Skills & Experience
Previous experience in an sales office or operations team management role, ideally from within a technical industrial.
Ability to performance manage when necessary.
Ability to help others think critically to solve complex problems
Ability to manage priorities and tasks; proven organisational and project management skills.
Strong analytical and logical thinking skills.
Excellent interpersonal and communication skills
Demonstrate people management skills across all levels.
A process driven approach to workflows and situations.
Ability to resolve issues and implement corrective action
High attention to detail,
Operating knowledge of SAP desirable.
IT literate with knowledge of MS office, Outlook,
Excellent standard of written and spoken English.
This is a fantastic opportunity to join a welcoming, industry renowned organisation with a reputation for service and product excellence at a time of impressive growth.
A competitive salary and attractive benefits package are on offer to the successful candidate.
Apply now! ....Read more...
Type: Permanent Location: Greenford, England
Start: ASAP
Salary / Rate: £40000.00 - £45000.00 per annum + Benefits
Posted: 2022-05-20 11:03:29
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Job title - Customer Service Officer
Location - County Durham, SR7
Contract - Temp ongoing
Hours - Full time 37 hours per week (mix of home working and work from the office)
Start Date - ASAP
The Role Summary
A opportunity has opened for new members to join our clients customer insight team at a local housing association you will be offering a high quality, comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the organisation.
Your key duties within the role will include:
Managing inbox and contacts through QL
To receive and record complaints and compliments across the business in line with the complaints procedure.
Actively investigate and respond to all Stage 1 (formal) complaints on behalf of the organisation in line with the Complaints and Compliments Policy in order to resolve the customer complaint as a right first time solution
Being first point of contact when a complaint comes in to allow us to quickly acknowledge and establish position
Co-ordination of responses from other services to deal effectively with MPs
General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required
General competencies around using IT systems, some basic excel capability, organisation skills are key to support the rest of the team to deliver to timescales and respond effectively to customers
Requirements
Experience of working within social housing or a strong customer service and administrative background.
Complaint handling and investigation
Be able to work independently and as part of a team.
Ability to use information technology to a high level of competence.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk
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Type: Contract Location: Seaham, England
Start: ASAP
Duration: Ongoing
Salary / Rate: £12 - £13 per hour
Posted: 2022-05-20 10:27:00
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On behalf of our client, Corus Consultancy is recruiting for a Customer Sales Advisor to ensure highest level of sales as well as providing an exceptional customer service in a fantastic location (Guildford, GU1).
Job Description:
As a member of a reputable organisation, the successful candidate guarantees to provide the best possible customer service to maintain customer satisfaction.
To be successful, you will be able to communicate confidently and coherently, be an effective team member, be proactive and adaptable to the requirements of the organisational sales targets.
Roles & Responsibilities:
You will be dealing effectively with sales enquiries from customers over the telephone and face to face, this will include advising and selling a range of available services to maximise profit
You will be call handling, responding to emails and other tasks as part of administrative tasks.
Compliance is key when doing this!
You will maintain a clean and tidy store
May be called on an Ad hoc basis, (Flexibility is key)
What do you gain from this position:
You will gain an amazing experience in sales/administration
Full-Time/Permanent Opportunity- 5 days a week
Immediate Start
A competitive Salary of £21,500 per annum
Travel Allowance
Minimum Requirements:
Good level of written and verbal communication skills
Must be able to work 5 days in the week
Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone Relevant experience in Exceptional customer service driven roles
Self-disciplined, working within guidelines and procedures whilst being attentive to detail
Comfortable working in a small team environment and adapt to lone working
If you are considering in this role then please send your CV over
....Read more...
Type: Permanent Location: Guildford, England
Salary / Rate: Up to £21500 per annum
Posted: 2022-05-20 09:05:56
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On behalf of our client, Corus Consultancy is recruiting for a Customer Sales Advisor to ensure highest level of sales as well as providing an exceptional customer service in a fantastic location (Hempstead, HP3).
Job Description:
As a member of a reputable organisation, the successful candidate guarantees to provide the best possible customer service to maintain customer satisfaction.
To be successful, you will be able to communicate confidently and coherently, be an effective team member, be proactive and adaptable to the requirements of the organisational sales targets.
Roles & Responsibilities:
You will be dealing effectively with sales enquiries from customers over the telephone and face to face, this will include advising and selling a range of available services to maximise profit
You will be call handling, responding to emails and other tasks as part of administrative tasks.
Compliance is key when doing this!
You will maintain a clean and tidy store
May be called on an Ad hoc basis, (Flexibility is key)
What do you gain from this position:
You will gain an amazing experience in sales/administration
Full-Time/Permanent Opportunity- 5 days a week
Immediate Start
A competitive Salary of £21,500 per annum
Travel Allowance
Minimum Requirements:
Good level of written and verbal communication skills
Must be able to work 5 days in the week
Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone Relevant experience in Exceptional customer service driven roles
Self-disciplined, working within guidelines and procedures whilst being attentive to detail
Comfortable working in a small team environment and adapt to lone working
....Read more...
Type: Permanent Location: Hemel Hempstead, England
Salary / Rate: Up to £21500 per annum
Posted: 2022-05-20 08:48:52
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Role snapshot...
This is a key role in helping the councils deliver excellent waste services, including waste collection, pest control, bulky goods, commercial waste and street cleaning.
Excellent telephone skills are needed as you will be part of the call centre for approx 50% of each working day.
You will also undertake a range of administrative tasks, ensuring accuracy of data at all times.
What you could be part of...
We are one of the few in-house waste collection services in Norfolk and proud to deliver a service of collection of refuse, recycling and garden waste to the 65,000 properties in the district.
This job involves being the first point of contact for all our residents in relation to all the services we offer at the depot.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services.
Our success comes from us being commercially astute and business-like.
Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.
What you'll be doing.....
* Providing an effective first contact resolution to all contact from residents relating to the waste services
* Provide and maintain administrative support including word processing, reports, Excel, filing and database recording and monitoring systems, ensuring accuracy of data at all times.
* Raise sales ledger invoices and purchase orders including reconciliation and goods receipting.
You must have:
* Previous experience of working with the public
* Ability to deal with a high volume of calls daily
* Resilience to deal with issues and complaints
* Excellent communication skills
* An ability to work as part of a team and experience of working under own initiative
* Good IT skills
What's in it for you...
Our package includes:
* 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time)
* Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
* Employer pension contributions of 15% with the option to make additional voluntary contributions
* Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme - with more to come!
* Payroll giving scheme
* Regular reviews with your line manager, a personal development plan and training opportunities
* Compassionate leave and sickness entitlement for times of need
* Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.
....Read more...
Type: Permanent Location: NR18 9RZ, England
Start: ASAP
Duration: Permanent
Salary / Rate: £19100 - £19960 Per Annum
Posted: 2022-05-19 23:35:02
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The Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We have award-winning learning and development teams.
Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
An exciting opportunity has arisen for a Parking Patrol Officer to join our team at Aylesbury supporting the Operations Manager in implementing, enforcing and maintaining the Car Park Contract to comply with the agreement between APCOA Parking Services and Client requirements, resolve customer concerns, patrol car parks, deter crime and implement traffic control measures.
What you'll do:
Ensure all car park equipment is in good working order at all times
Enforce parking regulations by issuing Parking Charge Notices (PCNs), warning notices and customer awareness
Deal with customer queries, requests for assistance and complaints
Complete daily car park inspections relating to Health and safety and report findings to management
Ensure delivery of all contractual requirements and SLA/KPIs to the satisfaction of APCOA and its clients
Report criminal activity in accordance with company procedures
What you'll bring:
Excellent oral and written communication skills
Excellent interpersonal skills, with the ability to build and maintain positive working relationships
Excellent customer service skills with a minimum of 2 years experience
Full Clean Driving License
A reliable, responsible and flexible attitude to work and proactive nature
S.I.A license preferred but not essential
What we'll offer you:
£19,760 per annum - Full Time - 40 hours per week (some weekend work may be required)
Training and development
Pension
Employee Discount Scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Aylesbury,England
Start: 19/05/2022
Salary / Rate: £19,760 per annum
Posted: 2022-05-19 19:46:17
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Customer Service AdvisorMonday – Friday – 8.30am – 5pm (Friday finish at 4.30pm)Wakefield£9.50per hour Temporary ongoing Contract
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*YOU MUST BE AVAILABLE FOR AN IMMEDIATE START
*
*Customer Service AdvisorThe Role?Respond to customer communications via:- Telephone and Email?Any administrative duties required such as placing orders and data entry. ?Dealing with any refunds that come through as well as any dispatches that need to be sent out.?Liaising and developing a rapport with customers.?Handle all customer enquires in a professional and timely manner. ?Maintain a high degree of quality and accuracy in work.?Work cross functionally with other departments.?Able to manage own time and productivity effectively, to meet service requirements.?Meet performance expectations?Provide a high level of customer service.Essential Skills?Must have experience working in a Customer Service position.?Experience working within a call centre environment is desirable.?Administration experience is desirable. ?Track record of providing an excellent level of customer service.?Experience with Data Entry is beneficial.?Computer Literate including CRM Systems, social media and Microsoft Office programs i.e.
Outlook, Word and Excel.?Must be confident and courteous on the telephone and be able communicate effectively?Ability to work alone and as part of a team. ?Excellent communication and organisational skills.PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers.
We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.ComHThe UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks
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Type: Contract Location: WF2 0XE, Wakefield, West Yorkshire, England
Salary / Rate: £9.50 - 9.50 per hour
Posted: 2022-05-19 17:27:30
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Client Support ExecutiveSalary: £19,000 + Bonus (up to £1,000 per month)Location: Hybrid working, split between office (Wilmslow) and home workingHours of Work: 08:30 - 17:00
The CompanyWe are Citation.
We are one of the top 30 companies in the UK to work for, we have an industry-leading client retention rate and thousands of very happy customers.
We've been proudly delivering HR and Health and Safety services to SMEs across the UK for over 20 years - working with over 50,000 clients who love us, need us and want to buy more from us.
We have more than doubled in since over the last few years and we've just entered our 3rd wave of private equity ownership so our ambitious growth plans will not stop anytime soon….
It's a great place to work because of the people we employ.
Fun, professional and supportive - we want like-minded individuals who love to love their job and want the company to succeed.
The RoleDue to our continued growth, an opportunity has arisen for a Client Support Executive to join our Contact Centre Operations team.
As a business, we are all about quality, not quantity, so we are looking for individuals who embody the same ethos!
What will I be doing day to day?, Listening to recorded calls to monitor and review the ‘quality' of appointments booked by the Contact Centre ensuring the appointments meet the business criteria and standards., Sharing calls for training and collaboration, Working with the training team to improve the quality of appointments that are getting booked
About YouYou are a team player with excellent communication skills.
You can pick things up quickly so understanding our sales process won't be a problem for you.
We are a fast-paced company, so you'll be comfortable working at speed and able to adapt quickly.
Working for Citation you will receive 25 days holiday, healthcare cash plan, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.
It's a great place to work because of the people we employ.
Fun, professional and supportive, we want like-minded individuals who love to love their job, so if our culture sounds like a good fit for you and you want to be part of our success story then apply now! ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £19000.00 per annum
Posted: 2022-05-19 14:34:08
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£25,000 + OTE £30,000 + Great Benefits! Superbike Factory is Europe's largest buyer, seller and financier of new and used motorbikes.
We're customer-centric and strive to deliver a leading-edge service.
By putting the customer at the heart of everything we do, our business is going from strength to strength.
To build on our long-standing success, we're looking to recruit a passionate Customer Service Advisor to join our team in Macclesfield.
As part of the growing outbound Purchasing team the successful candidate will contact customers looking to sell or part exchange their motorcycle.
Ensuring the highest possible standards of care and professionalism the Customer Service Advisor will act as the voice of SuperBike Factory.
This is not a sales position and there is no cold calling involved.
All outbound calls are generated as a result of web-based customer enquiries.
The ideal candidate will have the ability to make our customers feel at ease through demonstrating a calm, professional and deferential approach.
Applications are encouraged from candidates with previous office and telephone-based customer service experience looking to join a growing, fast-paced company offering career development opportunities and an attractive, attainable commission structure.
Key Responsibilities
Providing an exceptional customer experience through all levels of the purchasing process
Chatting and negotiating with customers
Managing our online portal and contacting customers who wish to sell their bike
Recording customer details on the inhouse system
Maximising purchases to hit targets and earn more
Being a proud ambassador of the SuperBike Factory family
Skills & Experience
Experience of working in a busy sales, vehicle purchasing or customer focussed environment
Strong influencing skills
The ability to build strong working relationship with your customers
A passion to deliver outstanding customer service
Drive to achieve your goals and the goals of the business
In return, you'll receive the following benefits:
We offer a range of company benefits, including
Netflix Membership
The Dining Group Discount Card
Gymflex Benefit
Group Life Assurance 4 x salary
15% Staff Discount on Accessories
Staff Discounts on SBF Bikes
Salary Sacrifice Pension Scheme
Cycle to Work Scheme
Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line
If you are looking for more than just a job and want to be a part of a family business that will expose you to the pace and excitement of a unique business environment needed to excel your career to the next level; Superbike Factory is the home for you! ....Read more...
Type: Permanent Location: Macclesfield, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + OTE £30,000 + Great Benefits!
Posted: 2022-05-19 12:39:36
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Role: Senior Customer Service Adviser
Location: Sevenoaks
Hours: Monday to Friday 9am till 5:30pm
Salary: £22,000pa - £28,000pa + Company Benefits + OTE
We are currently recruiting a Customer Service professional for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) for Customer Service Advisers, Claims Advisers, Sales Advisers, and After Sales Advisers to join their expanding team.
Part of this role also includes liaison with the company's external agents, solicitors, and customers by telephone and by correspondence, ensuring accuracy and compliance with the company's processes and procedures have been met.
The ideal candidate will have:
- Experience of working in a team in an office environment ideally from a Customer Service or Account Management background
- Experience in liaising directly with customers by phone and other media
- Strong Customer Service experience or Collections
- Knowledge of treating customers fairly (TCF)
- Awareness of current FICA regulations
- Excellent verbal and written communication skills
- A good educational background with proficiency demonstrable in maths and English
- Be computer Literate, including MS office products and email
What we are looking for:
- Adaptability and flexibility
- Excellent verbal and written communication skills
- Ability to work as part of a team but also individually
- Reliable member of the team
- Excellent planning and organisational skills
- Enthusiastic ‘can do' attitude
- Able to work under pressure and to tight deadlines
- Accuracy and attention to detail
- Professional and well-presented
- Establishes effective working relationships
- Customer focussed approach
*Due to the nature of this role you must be flexible and have your own transport
*
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Sevenoaks, England
Start: ASAP
Salary / Rate: £20000 - £28000 per annum + + OTE + Company Benefits
Posted: 2022-05-19 10:51:14
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Customer Service AdvisorLocation: Hybrid - You will split your time between the office in Sheffield (Meadowhall) and homeHours of Work: Mon-Fri 8:30 am - 5 pmSalary: Up to £21,000
Based in Sheffield, HS Direct offers straightforward no-nonsense solutions to over 8,000 value-focused clients.
We pride ourselves on our high levels of customer service and our friendly working environment, where our philosophy is “everyone is on the same team” and everyone has a “count me in” mentality!
Our CultureWe offer colleagues and clients an opportunity they will not gain at many other businesses.
We are interested in growth, investment and service excellence, we have never and will never grow our business by cost-cutting or tying people up in bureaucracy.
We don't do politics - we want people focused upon actions and delivery.
We don't do micro-management - we empower, support and innovate.
We are leaders, not empire builders and we love our business.
What we can offer: , The chance to work for a Best Companies accredited business , A fun and supportive environment, Genuine opportunities to progress, Some extra perks: o Celebrate on us and have your birthday off o Purchase additional holiday days o Getting hitched? £150 vouchers to celebrate in style o Growing a family? £150 voucher from us to help with those newborn needs! o Health and wellbeing initiatives o Long service award o And much more..
The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a Client Support Executive who will be responsible for providing the very best telephone and online support to our clients across the UK to help make their journey and experience with our client portal 1st class.
Who we are looking for? We are looking for someone who is a natural problem solver, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs, offering solutions and where appropriate, triaging queries so that they land with the correct person/department.
Whatever your background, it is paramount to us that you are passionate about offering great customer service.
We can teach you the rest.
You will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients.
You will make it your mission to understand client needs and exceed their expectations.
The Role
In this role, you will take ownership of managing the incoming tickets on the application service desk from both colleagues and clients relating to our portal.
The Application Support Desk is the single point of contact for all application services, requests, and incidents.
It is a busy, dynamic, fast-paced role, servicing over 100 colleagues and 10,000 clients.
You should have excellent customer service skills and an eagerness to learn and immerse yourself in our software application.
Be confident, friendly and approachable with a good telephone manner and able to communicate with colleagues and customers who have varying IT Knowledge.
Having an eye for detail and accuracy is essential.Experience within a software application service desk is desirable but not essential.
However, it is important that you have demonstratable customer service skills with an aptitude for software and technology.
DutiesInclude but not limited to:, Being the single point of contact for all portal related tickets and queries, you will be expected to follow agreed procedures and SLAs to action and respond or pass to the appropriate team., You will be required to log incidents and service requests and maintain relevant records such as:o Identifying and classifying incident types and service interruptionso Recording incidents and cataloguing them by cause and resolution, You will provide 1st class first line support and where necessary will escalate technical queries to 2nd and 3rd line third party support teams.
, You will act as the customer liaison, providing customers with updates on the progression of their queries, taking ownership of requests and being proactive when dealing with user issues.
, You will handle the administration of required systems and documentation.
Skills, Excellent communication and interpersonal skills, Empathy and understanding of customer needs, Effective organisation and time management skills, Technical understanding of software business applications is desirable but is not essential.
As long as you have the desire to immerse yourself in understanding our software and have some technical knowledge/experience, we can teach the rest.
, Ability to work accurately under pressureTechnologies
Knowledge and experience in the following will be advantageous., Knowledge of Windows 10, M365 & Active Directory, ITSM Tools/Ticketing systems
Hit Apply now. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: £18000.00 - £21000.00 per annum
Posted: 2022-05-18 15:04:13
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ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies RequirementsProven customer support experience or experience as a client service representativeFluency in Spanish {written and Verbal} and good EnglishCandidate must hold European nationality or Residence permit for Greece, also AMKA and tax number in GreeceGood MS Office skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively OfferCompetitive remuneration packageA challenging working environmentMonthly performance bonus DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland.
We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector.
Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why use a Recruitment AgencyYou are given extra support in preparing for interviewsYou have a contact person who gives you all the details of the jobYou can ask for your application feedback anytime via email or phoneYou don’t have to face the situation where company do not reply to you for days.All our services to job seekers are free of charge.
We also offer bonus scheme to candidates. Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment.
We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check. ....Read more...
Type: Permanent Location: Athens, Greece
Start: Flexible
Duration: Permanent
Posted: 2022-05-18 14:24:09
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Are you ready for an exciting adventure in sunny Greece ? We are recruiting fluent Italian speakers for various customer care | technical support | social media projects in Athens, Greece.In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email and live chat.
Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks. The successful candidate should have:-Excellent communication skills in Danish both written and spoken-Previous customer service or technical support experience ( represents an advantage)-Strong interest in modern technologies, and advanced computer skills;-Experience in using mobile devices and apps;-Excellent communication skills and active listening;No need to relocate to Athens for the interviews ,as the selection process is done remotely via phone and skype.
There is an excellent relocation package on offer which includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance withfinding your own accommodation. ....Read more...
Type: Contract Location: Athens, Greece
Start: ASAP
Duration: 6-12 months
Posted: 2022-05-18 14:24:09
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We are recruiting proficient Danish speakers + advanced English speakers to join an international team in Athens in an office setting.
ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies RequirementsProven customer support experience or experience as a client service representativeFluency in Danish {written and Verbal} and good EnglishCandidate must hold European nationality or Residence permit for Greece, also AMKA and tax number in GreeceGood MS Office skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively OfferCompetitive remuneration packageA challenging working environmentMonthly performance bonus DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland.
We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector.
Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why use a Recruitment AgencyYou are given extra support in preparing for interviewsYou have a contact person who gives you all the details of the jobYou can ask for your application feedback anytime via email or phoneYou don’t have to face the situation where company do not reply to you for days.All our services to job seekers are free of charge.
We also offer bonus scheme to candidates. Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment.
We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check. ....Read more...
Type: Permanent Location: Athens, Greece
Start: Flexible
Duration: Permanent
Posted: 2022-05-18 14:24:09
-
Are you ready for an exciting adventure in sunny Greece ? We are recruiting fluent Italian speakers for various customer care | technical support | social media projects in Athens, Greece.In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email and live chat.
Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks. The successful candidate should have:-Excellent communication skills in Dutch both written and spoken-Previous customer service or technical support experience ( represents an advantage)-Strong interest in modern technologies, and advanced computer skills;-Experience in using mobile devices and apps;-Excellent communication skills and active listening;No need to relocate to Athens for the interviews ,as the selection process is done remotely via phone and skype.
There is an excellent relocation package on offer which includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance withfinding your own accommodation. ....Read more...
Type: Contract Location: Athens, Greece
Start: ASAP
Duration: 6-12 months
Posted: 2022-05-18 14:24:09
-
Are you ready for an exciting adventure in sunny Greece ? We are recruiting fluent Italian speakers for various customer care | technical support | social media projects in Athens, Greece.In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email and live chat.
Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks. The successful candidate should have:-Excellent communication skills in Dutch both written and spoken-Previous customer service or technical support experience ( represents an advantage)-Strong interest in modern technologies, and advanced computer skills;-Experience in using mobile devices and apps;-Excellent communication skills and active listening;No need to relocate to Athens for the interviews ,as the selection process is done remotely via phone and skype.
There is an excellent relocation package on offer which includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance withfinding your own accommodation. ....Read more...
Type: Contract Location: Athens, Greece
Start: ASAP
Duration: 6-12 months
Posted: 2022-05-18 14:24:09
-
Are you ready for an exciting adventure in sunny Greece ? We are recruiting fluent Italian speakers for various customer care | technical support | social media projects in Athens, Greece.In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email and live chat.
Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks. The successful candidate should have:-Excellent communication skills in Czech both written and spoken-Previous customer service or technical support experience ( represents an advantage)-Strong interest in modern technologies, and advanced computer skills;-Experience in using mobile devices and apps;-Excellent communication skills and active listening;No need to relocate to Athens for the interviews ,as the selection process is done remotely via phone and skype.
There is an excellent relocation package on offer which includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance withfinding your own accommodation. ....Read more...
Type: Contract Location: Athens, Greece
Start: ASAP
Duration: 6-12 months
Posted: 2022-05-18 14:24:09
-
We are recruiting proficient German speakers + advanced English speakers to join an international team in Athens in an office setting.
ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies RequirementsProven customer support experience or experience as a client service representativeFluency in German {written and Verbal} and good EnglishCandidate must hold European nationality or Residence permit for Greece, also AMKA and tax number in GreeceGood MS Office skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively OfferCompetitive remuneration packageA challenging working environmentMonthly performance bonus DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland.
We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector.
Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why use a Recruitment AgencyYou are given extra support in preparing for interviewsYou have a contact person who gives you all the details of the jobYou can ask for your application feedback anytime via email or phoneYou don’t have to face the situation where company do not reply to you for days.All our services to job seekers are free of charge.
We also offer bonus scheme to candidates. Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment.
We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check. ....Read more...
Type: Permanent Location: Athens, Greece
Start: Flexible
Duration: Permanent
Posted: 2022-05-18 14:24:09
-
Are you ready for an exciting adventure in sunny Greece ? We are recruiting fluent Italian speakers for various customer care | technical support | social media projects in Athens, Greece.In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email and live chat.
Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks. The successful candidate should have:-Excellent communication skills in Italian both written and spoken-Previous customer service or technical support experience ( represents an advantage)-Strong interest in modern technologies, and advanced computer skills;-Experience in using mobile devices and apps;-Excellent communication skills and active listening;No need to relocate to Athens for the interviews ,as the selection process is done remotely via phone and skype.
There is an excellent relocation package on offer which includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance withfinding your own accommodation. ....Read more...
Type: Contract Location: Athens, Greece
Start: ASAP
Duration: 6-12 months
Posted: 2022-05-18 14:24:09
-
We are recruiting proficient Norwegian speakers + advanced English speakers to join an international team in Athens in an office setting.
ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies RequirementsProven customer support experience or experience as a client service representativeFluency in Norwegian {written and Verbal} and good EnglishCandidate must hold European nationality or Residence permit for Greece, also AMKA and tax number in GreeceGood MS Office skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively OfferCompetitive remuneration packageA challenging working environmentMonthly performance bonus DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland.
We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector.
Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why use a Recruitment AgencyYou are given extra support in preparing for interviewsYou have a contact person who gives you all the details of the jobYou can ask for your application feedback anytime via email or phoneYou don’t have to face the situation where company do not reply to you for days.All our services to job seekers are free of charge.
We also offer bonus scheme to candidates. Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment.
We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check. ....Read more...
Type: Permanent Location: Athens, Greece
Start: Flexible
Duration: Permanent
Posted: 2022-05-18 14:24:09
-
Are you ready for an exciting adventure in sunny Greece ? We are recruiting fluent Italian speakers for various customer care | technical support | social media projects in Athens, Greece.In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email and live chat.
Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks. The successful candidate should have:-Excellent communication skills in Croatian both written and spoken-Previous customer service or technical support experience ( represents an advantage)-Strong interest in modern technologies, and advanced computer skills;-Experience in using mobile devices and apps;-Excellent communication skills and active listening;No need to relocate to Athens for the interviews ,as the selection process is done remotely via phone and skype.
There is an excellent relocation package on offer which includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance withfinding your own accommodation. ....Read more...
Type: Contract Location: Athens, Greece
Start: ASAP
Duration: 6-12 months
Posted: 2022-05-18 14:24:09
