-
SIA qualified Security and Parking Officer - Bedford Hospital - Full-time - £10.42 per hour
We pay for license renewals and associated training!
Do you have an SIA license?
Do you enjoy working outside?
Are you a security focused person?
Do you have experience in customer service?
If you answered yes to the above, then read on!
We currently have an opening for a Security and Parking Officer at Bedford Hospital.
Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital.
Please note, shifts will be on a rotation basis: 2-3 weeks on days and 2-3 weeks on nights. 5 days a week, including weekends
What you will do:
- You will provide safety and car park patrolling provision to our clients NHS hospital.
- You will patrol the hospital site ensuring the safety and security of the site and its users.
- You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.
- You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.
If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bedford,England
Start: 08/12/2023
Salary / Rate: £10.42 per hour
Posted: 2023-12-08 20:18:03
-
Position: Customer Care - Hardware Products
Location: Dublin 12
Salary: Base salary €27,000 plus On Target Bonus of up to €10,000
Our client, a leading distributor of hardware products, are now looking to recruit a Customer Care Rep to join their growing Sales team.
This role is based On-Site, and hours will be Monday - Friday.
Main Responsibilities:
Managing inbound and outbound leads to conversion via phone.
Meeting and exceeding assigned sales targets.
Reviewing account activity and following up on existing and potential customers.
Dealing with potential issues and overcoming objections.
Delivering excellent customer service to existing customer base.
Communicating feedback to the Sales Manager.
Working as a part of a team and building a collaborative working environment
Minimum Requirements:
Previous experience working in a sales role within the Construction Industry - Trade Counter Sales, Hardware, Building Providers etc.
Proven track record in generating and closing sales.
Experience in a busy sales role with challenging targets.
Excellent communication skills with a superb telephone manner.
Outstanding organisational skills with accuracy & attention to detail.
Exceptional customer service skills; cultivating lasting relationships with valued customers and key accounts.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visa or sponsorship's already in place.
Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Sinead today on 087 367 4475 in complete confidence.
SG
....Read more...
Type: Permanent Location: Dublin, Republic of Ireland
Start: ASAP
Salary / Rate: €27000 - €37000 per annum
Posted: 2023-12-08 14:52:19
-
Swedish Speaking Sales Development Representative
Location: Bournemouth (Hybrid Working)
Salary: £25,000 per annum, plus annual performance bonus
Hours: Monday - Friday, 40 hours per week
Our client, based in Bournemouth, offers end-to-end solutions to their customer's business problems.
Not only do they have offices in the UK, but also Spain, US, New Zealand, the Philippines and South Africa.
Their end-to-end sales and marketing solutions in multi-languages help tech brands such as Adobe, SAP, HP, Dell (and more) grow their businesses better, faster and more efficiently.
Main Responsibilities:
B2B outbound outreach targeting ideal customer profiles on behalf of our technology clients with the aim to book qualified discovery meetings
Build rapport & nurture relationships with C level prospects
Researching using varied and creative techniques to identify business opportunities
Sharing market insights with the wider team gained through prospecting activity
Learning the necessary tools to be able to succeed in the role; with a can-do attitude and an open mind to learning
In order to be successful as a Sales Development Representative, you need to have the following skills/experience:
Speak Swedish as your FIRST language and easily communicate to decision makers across the Swedish market
Previously worked towards target
Confident and able to quickly build rapport
Self-motivated, proactive, flexible and curious
Desire to improve, receive feedback and be coached to win in tech sales
Our client offer a fantastic and elite training program, so no previous tech sales experience necessary! They also offer great benefits and development opportunities.
To find out more, APPLY TODAY! ....Read more...
Type: Permanent Location: Bournemouth, England
Start: ASAP
Duration: Permanent
Salary / Rate: £25000 - £28000 per annum + excellent progression opportunities
Posted: 2023-12-08 14:27:07
-
The Role
Environmental Enforcement Officer - Bromley - Part Time / Flexible 3/4days per week Shifts 7.5 to 8.5 hours per day - £13.60 per hour - £30,056 per annum pro rata.
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an NEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better understanding.
What you will do:
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key stakeholders and other agencies including the Police.
What you will bring:
- Experience of enforcement work (including security work)
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmenta; Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £13.60 per hour, annual salary £30,056.
pro rata
- 25.5 - 34 hours per week- working any 3/4 days out of 7 including weekends and bank holidays
- 20 days annual leave plus 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 08/12/2023
Salary / Rate: £13.60 per hour
Posted: 2023-12-08 12:49:03
-
Contact Centre Consultant (French & Flemish Speaking)
Salary: £27,040 per annum (£13 per hour)
Location: Docklands, London
Hours: 40 paid hours per week, Monday to Friday between 7.00am and 5.00pm
Our client is one of China's leading smart electric vehicle (“EV”) company.
They design, develop, manufacture and market smart EVs that are seamlessly integrated with advanced Internet, AI and autonomous driving technologies.
They are looking to recruit a team of environmentally aware, enthusiastic individuals to come together as team and help them launch in the Belgium market, so French and Flemish speaking is essential.
Main Responsibilities:
Incoming/outgoing calls
Professional emails and chats
General information requests: basic questions regarding dealership location, cars, options, warranty etc.
Technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of their client base
Organise a test drive for customer or prospect who has shown an interest via the client website or at the dealership
Update relevant databases, and customer records.
In order to be successful in this role, our client is looking for the following skills/experience:
Good written and verbal English, French and Flemish language skills
Excellent telephone manner
Excellent literacy and numeracy
Excellent customer service
Interest in cars
Influencing skills and tenacity essential
Full training will be provided!
In return for your hard work and commitment, our client offers fantastic benefits, including:
Fun and sociable team environment
Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards.
Cycle to work scheme
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: Permanent
Salary / Rate: Up to £27040 per annum + excellent benefits
Posted: 2023-12-08 11:26:02
-
Customer Service Advisor
Job Description
As a Customer Service Advisor, you will be responsible for providing a first-class professional customer service to residents and customers as a first point of contact.
You will resolve complex technical enquiries from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.
You will possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one-stop-shop service.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels.
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute to achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign-ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role.
Experience working in the social housing and/or repairs sectors is desirable.
Strong IT and Administration skills.
Requirements
Ability to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
Confident using own initiative and have the ability to update systems and follow processes.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Qualifications
At least grade C - GCSE in English and Maths, or equivalent by experience.
Customer care qualifications or other certifications to further career.
How to Apply
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk. ....Read more...
Type: Contract Location: Hackney, England
Start: ASAP
Salary / Rate: Up to £16.9 per hour
Posted: 2023-12-08 09:04:10
-
Repairs Customer Services Advisor
We are currently seeking a Repairs Customer Services Advisor to provide a high quality, customer-orientated advice and information service around responsive repairs and asset information to customers and visitors through a variety of contact channels including telephone to ensure consistent and convenient customer access to council services.
Job Purpose
The role of the Repairs Customer Services Advisor is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute to achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role.
Experience working in the social housing and/or repairs sectors is desirable.
Strong IT and Administration skills.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk. ....Read more...
Type: Contract Location: Newark, England
Start: ASAP
Salary / Rate: Up to £12.8 per hour
Posted: 2023-12-08 08:11:39
-
Job Title: Service LeadSalary: €2700 - €3000Location: NijmegenThe Role:My client is currently looking for a Service Lead (FT) with a passion for cycling in their Store in Nijmegen!What are you going to do?As a Service Lead you are responsible for all bicycles that leave the workshop.Before these bicycles leave the store, excellent service is provided.This is done by the team of Service Technicians who, with their exceptional knowledge and service, deliver the bicycle as new to our customers.Main responsibilities:
Supervising the repairs and checking the maintenance of the bicycles which are ready to be returned to the customer;Open and close the workshops;Monitoring the ins and outs of the workshop and ensuring that there is enough staff to get the planned work done;Ensure that all colleagues in the workshop understand his/her responsibilities;Take responsibility for all equipment and tools and ensure they are stored safely and properly;Monitoring and taking care of workshop inventory.
Who are they looking for?
We are looking for a candidate who lives in Nijmegen or the nearby area with at least 3-5 years of similar experience.
You have at least an MBO working and thinking level in a technical/commercial direction.
We would like to see your passion for our products reflected in your work.
In addition, you are available full-time (38 hours) and you will also work on Saturdays.
What do they offer?
You will receive a warm welcome into an amazing team, where we pay attention to you as a personSufficient opportunities to develop yourself, including through our training tool and 24/7 access to the e-learning platformMarket-based remunerationA good pension schemeDiscount on their products
And of course a great team consisting of enthusiastic colleagues with a great passion and pride for our products! ....Read more...
Type: Permanent Location: Nijmegen, Gelderland, Netherlands
Start: ASAP
Duration: /
Salary / Rate: €2.7k - 3k per month + .
Posted: 2023-12-08 07:27:53
-
Customer Service Sales Administrator Trafford Park £22,308 - £26,364 per annum Monday to Friday 39 hours per week Full Time PermanentMy client is a market leader within the specialist electrical wholesale industry based in Trafford Park.
They are looking to hire a Customer Service Sales Administrator.
This is a great opportunity to develop a career with a highly successful company on a full-time permanent basis. The Role
Dealing with incoming calls and responding to high volumes of emailsResponding to customer requests in a timely mannerCorresponding with both customers and suppliersProcessing customer orders, dealing with queries and amending orders if necessaryRaising quotations and enquiriesMaintaining good customer relationsMonitoring customer accountsProcessing and creating Invoices.General administrative duties to management
The Candidate
Admin Experience is beneficial however not essential.Experience working in an Office / Customer Service environment would be beneficial however not essential.Strong customer service skillsHave confidence speaking to range of people on the telephone.Well versed in IT skills for example Outlook and Microsoft Office including Word and ExcelA keen eye for detail and an exceptional level of accuracy especially figures when producing documents and inputting data.Ability to prioritise own workloadAbility to use own initiative.Be proactive, punctual, and reliable.Be self-motivated with a strong character and positive attitude.Be hard working, enthusiastic and reliable and be able to work in a fast-paced environment.
Winsearch acts as an employment agency for permanent staff.
We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn. ComH The UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks
....Read more...
Type: Permanent Location: Trafford Park, Greater Manchester, England
Salary / Rate: £22,308 - 26,364 per year
Posted: 2023-12-07 16:18:24
-
CUSTOMER SERVICE ADVISOR - DANISH SPEAKING
FULLY REMOTE
UPTO £30,000 + GREAT BENEFITS + TRAINING AND DEVELOPMENT
THE OPPORTUNITY:
Are you fluent in Danish and English looking to join a business who really make a difference? We are recruiting for a business who support people living with disabilities globally.Due to continued expansion, they are looking for a Customer Service Advisor to join their team.
This is a fantastic opportunity to join a supportive business who offer fantastic career prospects and long-term development!
THE ROLE:
Supporting the Sales Representative team in Denmark and the USA.
Assist with daily administrative duties.
Oversee the entire order process for B2B clients ensuring accuracy, order entry, invoices and post order queries.
Set up and manage the client accounts.
Conduct client onboarding calls via Zoom/Teams, welcome new clients and represent the company.
Be the main point of contact for clients, assist with any enquiries.
THE PERSON:
Must be fluent verbally and written in Danish and English.
Must be able to work flexible hours, you may need to have calls with US based clients.
Have experience within a customer focused, Sales Advisor, Sales Support, Sales Representative, Customer Service, Sales and Customer Service Administrator or similar type or role
Strong Microsoft skills as well as CRM/CMS.
Must be confident in having client video calls.
Excellent organisation skills.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £25000.00 - £30000.00 per annum + TRAINING & GREAT BENEFITS
Posted: 2023-12-07 15:08:26
-
Civil Enforcement Officer - Swale, Kent - Full-Time 40 hours - £23,005 per annum
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Are you 18 or older?
Do you have a FULL and valid UK driving licence?
An exciting prospect has arisen for a Civil Enforcement Officer in Kent.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping our roads moving and ensuring public safety.
This opening would suit someone who;
- Enjoys working outside, think of all that fresh air and exercise!
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoy working with the public.
- Likes to be part of a large diverse team but can work by yourself without too much direction.
- Is resilient, reliable, and conscientious.
Does this sound like you? If so, what will you bring?
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And you will report any defects to street furniture, such as signs and road markings.
- You will be using hand-held computers, two-way radios and body cameras in this role
APCOA offers full training and development for our successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!
At APCOA, we are always trying to think of new ways to reward our hardworking staff! Some of the benefits on offer to you are:
- £23,005 per annum
- 40 hours per week 5 days from 7 Mon-Sun 07.30 -22.00
- 20 days annual leave plus 8 Bank Holidays
We also provide, uniform, employee awards, a discount scheme and a pension scheme.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Sittingbourne,England
Start: 07/12/2023
Salary / Rate: £23,005 per annum
Posted: 2023-12-07 14:09:03
-
Job Title: Customer Service Manager Locations: Westminster Contract Type: Temp - Ongoing Work Pattern: 36 hours per week Start Date: AsapRole Overview:As a Customer Service Manager, you will be the driving force behind a customer-centric contact service.
Your leadership will empower your team to consistently provide an exceptional level of customer care, always striving for a 'right first time' approach.
You will collaborate with managers to enhance customer experiences and optimise service effectiveness.Key Responsibilities:
Lead the Customer Service Team (80 FTE), overseeing the Contact Centre, Resource Planning, Complaints, and Customer Insight departments.
Assist customers throughout their journey, ensuring they receive an appropriate and exemplary level of service and support.
Lead the development and training of operational teams to effectively assist customers through their journey and implement strategies and processes for service improvement.
Enhance departmental performance by continually refining operational processes across all channels.
Define relevant metrics and SLAs to maintain optimal performance in both customer service and overall customer experience.
Ensure the team consistently delivers a high standard of customer experience, aligning all customer interactions with agreed-upon processes and quality standards.
Stay updated on best practices and required standards of Customer Service.
Lead the Customer Service team in customer projects and improvement initiatives, actively participating in relevant meetings, and identifying and coordinating suitable resources for the department.
Conduct regular one-to-ones with direct reports, providing constructive feedback and collaborating on personal development..
Skills and Experience:
Proven experience in customer service management, demonstrating exceptional leadership skills.
Strong analytical abilities to interpret performance data and derive insights.
Excellent communication and interpersonal skills to motivate, guide, and inspire your team.
Adept at collaborating with various stakeholders to improve service delivery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Westminster, England
Start: ASAP
Salary / Rate: Up to £465 per day + Umbrella
Posted: 2023-12-07 13:48:31
-
Job Title: Feedback & Resolution Team Advisor Salary: £23,204 - 26,950 per annum, plus comprehensive benefits Hours: 37 Type: Permanent Location: Birmingham, B37 Start Date: ASAP Work Pattern: Monday - Friday | Hybrid Utilize your proven skills in problem-solving, dispute resolution, and computerized systems to handle customer feedback, complaints, and compensation matters.
Your excellent customer service skills, assertiveness, and ability to handle challenging situations will contribute to resolving disputes and providing optimal solutions.
With a commitment to equality and diversity principles, you'll represent our values positively and work collaboratively in a flexible and adaptive manner, ensuring accurate case administration and meeting performance targets.Key Duties and Responsibilities:
Receive complaints, compensation requests, and reports of customer dissatisfaction through various channels, including the customer portal, webchat, phone, email, and face-to-face interactions.
Assist senior feedback and resolution advisers in resolving complaints and compensation claims, ensuring timely customer contact and collaboration with service team colleagues.
Liaise with service team colleagues to gather information, agree on actions to address dissatisfaction, update systems, and issue correspondence within target timescales.
Respond to real-time dissatisfaction comments from the customer feedback platform, taking necessary actions to investigate and escalate when needed for resolution.
Assist in preparing quality and performance monitoring data, updating information boards, and monitoring cases to meet performance targets.
Actively engage customers in the service, seeking their views on service delivery and contributing to improving customer experience and satisfaction.
Adhere to key policies and procedures, including health and safety, GDPR, equality and diversity, and safeguarding.
Undertake any other duties as reasonably requested, including handling customer incoming calls or emails during business continuity or periods of high demand.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Permanent Location: Coleshill, England
Start: ASAP
Salary / Rate: £23204 - £26950.00 per annum + Plus comprehensive benefits
Posted: 2023-12-07 12:57:59
-
Swedish/English Speaking Customer Service Advisor
Salary: £28,350 - £28,850 per annum
Location: Docklands, London (Hybrid Working options available)
Hours: 40 hours per week
As a Customer Service Advisor, you are in the best position to support new customer in their exciting journey, providing support in transitioning from the traditional method of smoking to a healthier alternative.
You will be the first point of contact for customers, and it will be your responsibility to ensure customer gets the assistance they need either by live chat, phone, email, video or social media.
Main Responsibilities:
Gain a good understanding of customer needs and provide proactive support early on.
Develop a good knowledge and empathy to the customers needs on their journey to transition from cigarettes to healthier alternatives.
Manage inbound and outbound interactions through the agreed processes and provide Consumers with a consistently high standard of service.
Skills Requirements:
Able to speak Swedish fluently
Excellent customer service and understand how important it is to put the Consumers at the heart of our business and interactions.
Being an excellent communicator is essential, whether it is amending details or fixing a problem you will ensure are Consumers are kept informed and help navigate them on their journey with us.
Have a passion for helping others and an ability to persuade and communicate with people on different levels.
A logical approach to resolving issues.
Significant experience of working with Consumers, either face to face or remotely / phone.
Excellent grammar and spelling
Able to positively influence others
Great team player with strong interpersonal and communication skills
Excellent attention to detail
In return for your hard work and commitment, our client offers fantastic benefits, including:
Fun and sociable team environment
Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards.
Cycle to work scheme
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28350 - £28850 per annum + excellent benefits
Posted: 2023-12-07 11:02:48
-
CUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months)Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team.
The company offers exceptional ongoing training and career progression.
With further major growth plans in place, this is the perfect time to get on board and be a key player in their success.
Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis.
They offer market leading customer service experience.
Great customer service is at the heart of the business.
Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.
This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries.
Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 2 Saturdays (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£22672.00 rising to £23672.00 after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months) ....Read more...
Type: Permanent Location: Talke
Start: Immediate
Duration: Permanent Full-Time
Salary / Rate: £22,672 - 23,672 per year + Parking & Benefits
Posted: 2023-12-07 10:06:04
-
Service Care Solutions are recruiting on behalf of Liverpool City Council for a Customer Service Advisor.
31.5 hours per week - Situated at the Cunard Building, L2 2BS.
£15 LTD p/h.
Purpose of the role:
To deal with a vast range of inbound enquiries from residents in Liverpool such as Bins, Pest Control, Revenues, Benefits and more.
Extensive training will be provided.
Experience:
The successful applicant must have previous customer service experience ideally in a call centre/office setting with strong communication skills.
Benefits:
The benefits of working with SCS;
*£150 bonus for qualified Social Worker's after completing 4 weeks in employment.
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
If this sounds like the perfect role for you then please apply today or send your CV to myself at Ashley.Brown@servicecare.org.uk ....Read more...
Type: Contract Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £15 per hour
Posted: 2023-12-07 09:02:24
-
The Role
Civil Enforcement Officer - Lambeth - Full Time 42.5 hours - £29,061.50 (£13.15 per hour LLW)
Location: ~Streatham.
Do you enjoy working outdoors, helping people and have great communication skill
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and like to walk or willing to ride a Bicycle?
You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer.
You could be offered long-term, stable employment.
There are now have positions for those wanting to make a positive impact on their local area and we can offer you:
- Full time hours working any 4/5 days including weekends on a rota basis
- Full time hours working 5 days on static shifts (Mon to Fri or including weekends)
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme ....Read more...
Type: Permanent Location: Lambeth,England
Start: 06/12/2023
Salary / Rate: £29, 0615 per annum
Posted: 2023-12-06 16:55:11
-
The Role
Civil Enforcement Officer -Lambeth - Full-Time - £29, 0615 per annum (£13.15 per hour LLW) plus mobile daily allowance.
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence, full driving licence or be willing to cycle.
You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer.
You could be offered long-term, stable employment.
There are now have positions for those wanting to make a positive impact on their local area and we can offer you:
- Full time hours working any 4/5 days including weekends on a rota basis
- Full time hours working 5 days on static shifts (Mon to Fri or including weekends)
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme ....Read more...
Type: Permanent Location: Lambeth,England
Start: 06/12/2023
Salary / Rate: £29, 0615 per annum
Posted: 2023-12-06 16:45:03
-
There is now an opening with our client who is a reputable specialist interior fit-out and joinery company.
They offer a complete turnkey fit-out services across a broad range of sectors.
They now have an exciting opportunity for a Site Manager to join their team on a live 5 star hotel project based in Central London.
This is a permanent position and the successful applicant would be required to start asap.
Skills and Requirements:
Black CSCS manager card
SSSTS or SMSTS
Previous experience in carpentry/joinery
Experience working with or dealing with a tier 1 company on major projects
Strong experience within Fit Out
Previous experience working on 4/5 star Hotels
Valid first aid
General knowledge of IT (MS Office, Powerproject or Asta programming)
Key communication skills necessary to maintain client relationships.
What You Get:
A very competitive salary
Expenses will be covered
Pension contribution of 5%
Healthcare package
If interested, please get in touch via contact details provided or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: Attractive Salary
Posted: 2023-12-06 14:38:35
-
ConciergeSalary: £13.95 Per HourFull Time (35 hours per week)Role Purpose:Concierge Officers will be required to work in various sites as part of a mixed tenancy flagship regeneration programme.
You will be expected to provide high-quality customer service to residents, internal and external stakeholders, and to ensure that services are accessible, high-quality, and cost-effective.Our clients first priority is to provide an exceptional experience to everyone, both internally and externally.You will be:
Providing a customer facing role, with excellent customer services skills and highly focused on continuous improvement.You will have demonstrated your attention to detail and ability to multitask.Physical fitness and mobility are required since heavy lifting is occasionally required.Required to provide daily administration duties e.g.
logging repairsMust be prepared to work outside normal working hours on an occasional basis.Committed to the provision of a high-quality customer orientated service by ensuring development is maintained to a high standard and using initiative to resolve issues right the first time.Have a positive attitude and cooperative team player with the ability to communicate with colleagues at all levels throughout Peabody.
Key results:
Service to residents is of the utmost significance.
The Concierge Officer will greet residents and guests and respond to inquiries made by phone, email, or in person.Assist residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.The Concierge Officer must ensure that the highest levels of customer care and service are maintained at all times.
Deal effectively with complaints, taking the correct action and remain courteous at all times.Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.Always ensure effective security of residents and the building including managing any CCTV, undertaking patrols of the development and aid the smooth running of the car parking facilities and amenities spaces.Programming and issuing of access control fobs and processing payments from residents.The Concierge Officer should check and screen all visitors, guests and all contractors staff, ensuring they have the required permission to be present in the building.
Report any suspicious/unusual behaviour to the Neighbourhood Customer Specialist or Senior Manager on call, calling the Emergency Services if necessary and gathering of evidence e.g., CCTV.Correct reporting of any security/Health & Safety issues, incidents, and complaints.
Taking appropriate action in the event of an emergency.Undertaking regular utility meter readings of landlord and residential meters.Taking accountability for processing all deliveries arriving to the main reception, this includes safekeeping/storing of all parcels and registering them accordingly, including notifying the residents.
The Concierge Officer must have a high attention to detail.Issuing of keys to authorised personnel/residents only whilst recording at all times by signing in and out of keys.The Concierge Officer will be responsible for enforcing the fire and emergency policy procedures and ensuring that appropriate preventative measures are implemented.
Shift Times:Shifts available range between the following;
Weekdays: 7am - 3pm, 11am - 7pm, 2pm - 9:30pmWeekends: 8am – 4pm.
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices.
4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Amber Debens on 07860953716 or via email AmberD@4recruitmentservices.com ....Read more...
Type: Contract Location: Lewisham, Greater London, England
Salary / Rate: £13.95 - 13.95 per hour
Posted: 2023-12-06 11:05:37
-
Customer Service Claims Handler
Location: Eastleigh, Hampshire (Hybrid Working)
Salary: £22,000 per annum (Increasing to £25,000 per annum after 30 months)
Hours: 37 ½ hours per week (Shifts between M-F 8.00am - 6.00pm, 1 in 3 Saturdays)
Contract: Full Time, Permanent
Our client, a well-known and fantastic company to work for, are currently recruiting Claims Handlers to join their well-established team.
Their customers and employees are at the heart of everything they do and they have been recognised as a UK Top Employer.
Working within this customer service role, you will help customers who have suffered losses or damage to their home.
You will pride yourself on problem solving, being able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for the customer.
You will need to have a positive telephone manner and provide excellent customer service when liaising with Policy Holders and relevant third parties to provide a high-quality claims service.
Main Responsibilities:
Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood.
Make informed decisions regarding paying and rejecting claims.
Ensure that claims are handled in the correct technical manner, in accordance with policies and procedures.
Use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation.
Take ownership of complaints and record details accurately and resolve where possible in line with company policy.
Compliance with all company and Industry regulations.
Ensuring you are treating customers fairly and acting in a professional manner.
In order to be successful in this role, you will need to have the following:
Ability to multitask and prioritise your own workload.
An investigative mind with strong attention to detail and accuracy.
Excellent communication skills, both written and verbal.
Positive attitude with a flexible and resilient approach to change.
Computer literate with the ability to learn new systems.
Ability to demonstrate a high standard of customer service.
Ability to work under pressure.
Ability to use own initiative and work on your own and as part of a team.
In exchange for your hard work and commitment, our client offers the following:
Minimum 31 days holiday (inc.
bank holidays), with the opportunity to buy and sell holidays
Dental Insurance
Wellbeing Activities (Yoga, Mindfulness, etc)
Health Cash Plan
Health Screening
Annual Bonus Scheme
Competitive Pension Scheme
Life Assurance
Discounts on a range of retail providers
And much more!
So, if you are looking to join a company where you will be rewarded for your hard work, apply today! ....Read more...
Type: Permanent Location: Eastleigh, England
Start: ASAP
Duration: Permanent
Salary / Rate: £22000 - £25000 per annum + excellent benefits
Posted: 2023-12-06 10:22:16
-
Job Title: Repairs Call Handler Location of the job: Maidstone ME14 (office based only) Contract type: Temporary (potential temp to perm) Weekly hours: 37 hours Working hours: Monday-Friday covering a rota active from 7:30 AM to 6 PM Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents.
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries including accurately logging repairs
Offer a speedy, consistent and professional customer experience over the phone
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role
Experience working in the social housing and/or repairs sectors is desirable
Strong IT and Administration skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Maidstone, England
Start: ASAP
Duration: ongoing
Salary / Rate: £12.50 - £13 per hour
Posted: 2023-12-06 10:02:20
-
ConciergeSalary: £13.95 Per Hour UmbrellaFull Time (35 hours per week)Role Purpose:Concierge Officers will be required to work in various sites as part of a mixed tenancy flagship regeneration programme.
You will be expected to provide high-quality customer service to residents, internal and external stakeholders, and to ensure that services are accessible, high-quality, and cost-effective.Our clients first priority is to provide an exceptional experience to everyone, both internally and externally.You will be:
Providing a customer facing role, with excellent customer services skills and highly focused on continuous improvement.You will have demonstrated your attention to detail and ability to multitask.Physical fitness and mobility are required since heavy lifting is occasionally required.Required to provide daily administration duties e.g.
logging repairsMust be prepared to work outside normal working hours on an occasional basis.Committed to the provision of a high-quality customer orientated service by ensuring development is maintained to a high standard and using initiative to resolve issues right the first time.Have a positive attitude and cooperative team player with the ability to communicate with colleagues at all levels throughout Peabody.
Key results:
Service to residents is of the utmost significance.
The Concierge Officer will greet residents and guests and respond to inquiries made by phone, email, or in person.Assist residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.The Concierge Officer must ensure that the highest levels of customer care and service are maintained at all times.
Deal effectively with complaints, taking the correct action and remain courteous at all times.Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.Always ensure effective security of residents and the building including managing any CCTV, undertaking patrols of the development and aid the smooth running of the car parking facilities and amenities spaces.Programming and issuing of access control fobs and processing payments from residents.The Concierge Officer should check and screen all visitors, guests and all contractors staff, ensuring they have the required permission to be present in the building.
Report any suspicious/unusual behaviour to the Neighbourhood Customer Specialist or Senior Manager on call, calling the Emergency Services if necessary and gathering of evidence e.g., CCTV.Correct reporting of any security/Health & Safety issues, incidents, and complaints.
Taking appropriate action in the event of an emergency.Undertaking regular utility meter readings of landlord and residential meters.Taking accountability for processing all deliveries arriving to the main reception, this includes safekeeping/storing of all parcels and registering them accordingly, including notifying the residents.
The Concierge Officer must have a high attention to detail.Issuing of keys to authorised personnel/residents only whilst recording at all times by signing in and out of keys.The Concierge Officer will be responsible for enforcing the fire and emergency policy procedures and ensuring that appropriate preventative measures are implemented.
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices.
4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Amber Debens on 07860953716 or via email AmberD@4recruitmentservices.com ....Read more...
Type: Contract Location: Lewisham, Greater London, England
Salary / Rate: £13.95 - 13.95 per hour
Posted: 2023-12-05 17:03:45
-
Car Park Attendant Royal Berkshire Hospital 16 hours a week 8am 4pm on Saturday and Sunday Permanent
Do you have good customer service skills? Are you a reliable team player who is also able to work independently? Are you good under pressure?
If you answered yes then you may be what we are looking for!
An opportunity has arisen working weekends at Royal Berkshire Hospital in Reading as a Car Parking Attendant.
Car parking attendants are n incredibly important part of the business, allowing the smooth running of operations.
You will be an integral part of the team providing an excellent service to customers.
Could you be the person for this role? Keep reading!
What youll do
- You will provide a high standard of customer service to all car park users and resolves customers concerns.
- You will conduct patrols in & around the area.
- You will ensure methods for issuing tickets and collecting cash.
- You will operate and clean parking control equipment as appropriate including general cleaning duties.
- You will regulate entry and exit of vehicles to and from car park.
- You will monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained.
What youll bring:
- Excellent oral and communication skills.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Ideally with SIA License, Minimum Security Guarding preferably however training can be given for the right candidate.
Does this sound like you? Click apply today and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Reading,England
Start: 05/12/2023
Salary / Rate: £9.91 per hour
Posted: 2023-12-05 16:08:02
-
German / English Speaking Customer Support Consultant
Location: Docklands, London (Remote Working with occasional travel to Docklands Office)
Basic Salary: £22,000 per annum + bonus
Hours of work: 40 hours per week (Shifts between Monday - Saturday)
Contract: Full Time, Permanent
This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.
Main Responsibilities:
Speaking to customers on the telephone, email and webchat
Maintaining data and databases
Providing outstanding customer service
Good understanding of the product to enable advice and support
Skills and experience required:
German and English written and verbal communication essential
Previous experience in customer service
Competent with Microsoft Office
Team player with a proactive approach
Able to work under pressure and working to strict deadlines
Ability to work on own initiative as well as part of a team
In return our client offers:
A fun and sociable team environment working culture
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Free car parking
Cycle to work scheme
So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY!
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: Permanent
Salary / Rate: £22000 - £26800 per annum + excellent benefits
Posted: 2023-12-05 12:59:27
