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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage customer service personnel
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-06 15:11:17
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Machine Tool Fitter
Manual Metal Cutting Machines
Nuneaton CV10 0AH
Workshop-based role with occasional travel
Salary up to £35k
Day Shifts, Overtime, 32 Days Holiday, Pension
Do you have experience repairing Manual Mills, Manual Lathes and other similar metal cutting machinery? Ready for your next challenge? If the answer is yes, then please read on..
Our established client is looking for a skilled Machine Tool Engineer to join their growing team.
The ideal candidate will be based in the Midlands, within a reasonable commute of their Nuneaton office.
The ideal candidate should have experience in the installation, maintenance, servicing, and repair of manual metal cutting machinery, with expertise in troubleshooting mechanical, electrical, and hydraulic systems.
This is a hands-on role that requires both technical expertise and the ability to deliver excellent customer service in a variety of industrial environments.
Other job titles could include: Machine Tool Engineer, CNC Service Engineer, CNC Maintenance Engineer, Machine Tool Maintenance or similar.
The Role - Machine Tool Engineer:
- Conduct preventive maintenance on manual metal cutting machines to ensure optimal functionality and longevity.
- Troubleshoot and repair mechanical, electrical, and hydraulic issues at our workshop or at customer locations.
- Replace faulty components (motors, gears, belts, electrical parts) and ensure correct installation.
- Perform machine diagnostics using specialised tools and technology to identify and resolve issues quickly.
- Provide technical support to customers, including troubleshooting and on-site service.
- Offer expert advice and solutions on machine performance, efficiency, and upgrades.
- Work directly with clients to ensure machines meet their operational needs, delivering high-quality service and support.
Key Candidate Requirements - Machine Tool Fitter:
- Strong mechanical and electrical aptitude with the ability to diagnose and repair complex systems.
- Ability to read and interpret technical drawings, schematics, and manuals.
- Proficiency in using hand tools, diagnostic equipment, and machine tools.
- Excellent problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple projects effectively.
- Self-motivated, with the ability to manage time and prioritise tasks.
- Strong interpersonal skills and the ability to interact professionally with clients.
- Flexibility to travel and work at various customer locations as needed.
Salary and Package - Machine Tool Fitter:
- Salary up to £35k
- 39.5 hours per week
- Monday - Thursday 8:00- 5:00, Friday 8:00- 4:30
- Overtime rates
- Company Pension Scheme
- Company Bonus
- Holidays: 32 days (including bank holidays)
- Opportunity to gain further qualifications long-term
Interested? To apply for this Machine Tool Engineer position, here are your two options:
1.
"This is the job for me! When can I start?" - Call 0116 2545411 now and lets discuss your experience.
Ask for Dan Henderson between 8.30am - 5.30pm
2.
"I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
PPDEL ....Read more...
Type: Permanent Location: Nuneaton,England
Start: 06/05/2025
Salary / Rate: £30000 - £35000 per annum, Benefits: Enhanced Overtime, Bonus, Holiday, Pension
Posted: 2025-05-06 14:58:04
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Are you an experienced Dispute Resolution Solicitor or Chartered Legal Executive who is ready to take the next step in your career, with a strong interest in growing a department further? Sacco Mann are working with a renowned Top 200 law firm who have offices across Lincolnshire and who have a fantastic reputation and strong client base.
This role can be based across any of the firms Lincolnshire offices, and you will manage your own caseload along with developing the Dispute Resolution department further.
Joining the firm, you will manage your own varied caseload from start to finish working on matters such as commercial disputes, employment rights, family disputes, accident claims, debt/bankruptcy, medical negligence, professional negligence, property ownership, and inheritance disputes.
You will get involved with regular business development activities, generating new work whilst nurturing new and existing relationships with clients.
In terms of management duties, you will take control of hiring new staff into the term, streamlining processes, training and developing fee earners further and attending all department meetings.
The ideal candidate for this role will be qualified as a Solicitor or Chartered Legal Executive who has strong experience within a wide range of dispute resolution matters, having handled diverse caseloads, and who are ready to lead a team.
If you are interested in this Head of Dispute Resolution role in Lincolnshire then please get in touch with Vicky Cavendish on 0113 236 6713 to find out more information or if you've a CV to hand, please submit this for review.
To hear about other legal opportunities that we have available, please visit our website.
Alternatively, if you know anybody who would be suitable for this role then please let them or us know as we offer a reward for successful referral.
For full terms, please visit our website.
Please note our advertisements use PQE and salary level purely as a guide.
We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. ....Read more...
Type: Permanent Location: Stamford, England
Salary / Rate: £50000 - £75000 per annum
Posted: 2025-05-06 11:53:41
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Are you an experienced Dispute Resolution Solicitor or Chartered Legal Executive who is ready to take the next step in your career, with a strong interest in growing a department further? Sacco Mann are working with a renowned Top 200 law firm who have offices across Lincolnshire and who have a fantastic reputation and strong client base.
This role can be based across any of the firms Lincolnshire offices, and you will manage your own caseload along with developing the Dispute Resolution department further.
Joining the firm, you will manage your own varied caseload from start to finish working on matters such as commercial disputes, employment rights, family disputes, accident claims, debt/bankruptcy, medical negligence, professional negligence, property ownership, and inheritance disputes.
You will get involved with regular business development activities, generating new work whilst nurturing new and existing relationships with clients.
In terms of management duties, you will take control of hiring new staff into the term, streamlining processes, training and developing fee earners further and attending all department meetings.
The ideal candidate for this role will be qualified as a Solicitor or Chartered Legal Executive who has strong experience within a wide range of dispute resolution matters, having handled diverse caseloads, and who are ready to lead a team.
If you are interested in this Head of Dispute Resolution role in Lincolnshire then please get in touch with Vicky Cavendish on 0113 236 6713 to find out more information or if you've a CV to hand, please submit this for review.
To hear about other legal opportunities that we have available, please visit our website.
Alternatively, if you know anybody who would be suitable for this role then please let them or us know as we offer a reward for successful referral.
For full terms, please visit our website.
Please note our advertisements use PQE and salary level purely as a guide.
We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
....Read more...
Type: Permanent Location: Lincoln, England
Salary / Rate: £50000 - £75000 per annum
Posted: 2025-05-06 11:53:38
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An exciting opportunity has arisen for a Personal Tax Manager with 9 years of experience to join a well-established accountancy firm.
This full-time role offers a competitive salary and benefits.
As a Personal Tax Manager, you will be overseeing a portfolio of private clients and delivering complex personal tax services while managing and developing junior staff.
You will be responsible for:
* Managing your own portfolio of private clients, primarily covering self-assessment tax returns.
* Providing tailored tax planning advice, including inheritance tax, capital gains tax and trust-related matters.
* Supervising and developing junior team members to ensure high standards of delivery.
* Supporting departmental projects and internal initiatives.
* Monitoring work in progress, billing and maintaining client files.
* Acting as a key point of contact for client queries and resolving issues with a professional approach.
* Contributing to the ongoing development of internal procedures and staff training.
What we are looking for:
* Previously worked as a Personal Tax Manager, Tax Manager, Tax Accountant, Tax Senior, Tax Advisor or in a similar role.
* At least 9 years of tax experience.
* ATT / CTA qualified.
* Solid technical knowledge of personal tax legislation and practice
* Skilled in using relevant tax software and general IT systems
Whats on offer:
* Competitive salary
* Flexible working
* 23 days holiday plus bank holidays
* Employee Referral Scheme
* Auto Enrolment Pension Scheme
* Paid car parking
Apply now for this exceptional Personal Tax Manager opportunity to advance your career in a dynamic firm dedicated to your professional development!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Beaconsfield, England
Start:
Duration:
Salary / Rate: £50000 - £80000 Per Annum
Posted: 2025-05-06 11:49:51
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Role: Account Manager
Location: Poole
Hourly Rate: £45,000 - £55,000 per annum (DOE)
Holt Recruitment are working with a manufacturing company in Poole to recruit an Account Manager for the Power and utilities department to join their engineering team on a full-time, permanent and on-site only basis.
Account Manager Key Responsibilities:
- Proactively complete daily outbound customer calls and respond to email enquiries promptly.
- Schedule appointments and maintain accurate CRM records for all opportunities.
- Manage and follow up on quotes, coordinating with internal teams to ensure accuracy.
- Log all customer interactions in CRM, ensuring data is current and complete.
- Analyse customer accounts to identify growth opportunities and promote relevant products.
- Maintain strong client relationships, addressing needs and resolving complaints professionally.
- Stay informed on product availability, industry trends, and customer feedback (e.g., NPS scores).
- Monitor account changes, decision-makers, and business shifts to inform strategy.
- Use CRM/ERP systems to identify opportunities and prepare insightful customer data reports.
- Ensure accurate documentation of customer-specific processes and uphold a right first time approach.
What do you need as the Account Manager?
- B2B or B2C experience.
- Commercial skills (analyse and interpret data to gain leads and wins).
- Ability to build strong relationships with colleagues and customers.
- Have strong negotiation skills.
- Experience in the Power & Utilities industry is advantageous.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Account Manager role in Poole.
Job ID Number: 81494
Division: Commercial Division
Job Role: Account Manager
Location: Poole ....Read more...
Type: Permanent Location: Poole,England
Start: 06/05/2025
Salary / Rate: £45000 - £55000 per annum
Posted: 2025-05-06 11:16:13
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An opportunity has arisen for an experienced Pipefitter Welder to join a growing engineering business in the Halifax area.
This role involves manufacturing, welding, assembling, and installing piping structures for industries including food processing, pharmaceuticals, and high-temperature fluid systems.
What's on Offer?
£18 - £20 per hour, based on experience
Hours: 7am to 4pm Monday to Thursday and 3pm Friday
Opportunities for professional growth and development
Work on bespoke, customer-specific engineering solutions
Company Benefits, Including pension scheme, generous holiday allowance and overtime paid at premium rates.
Key Responsibilities:
Manufacture, weld, assemble, and install process engineering pipework
Work both in the workshop and on client sites under the direction of the Project/Contracts Engineer
Ensure projects are completed on time and to the highest engineering standards
Collaborate with the team to resolve technical challenges efficiently
Adhere to safety protocols, risk assessments, and industry hygiene standards
What We're Looking For:
5+ years' experience in a relevant production or engineering role
Apprentice-trained in mechanical engineering/welding and fabrication
Expertise in stainless-steel purge TIG welding, P&ID interpretation, and temperature-controlled pipework systems
Problem-solving mindset and ability to work independently and within a team
Excellent communication skills and customer-focused approach
Full and current UK driving licence required
How to Apply: If this welder pipefitter role is for you then please “click apply” or contact Conor Wood 01484 645269 for further details.
....Read more...
Type: Permanent Location: Halifax, England
Start: ASAP
Salary / Rate: £18 - £20 per hour + DOE
Posted: 2025-05-06 11:15:48
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Pharmacy Technician Position: Pharmacy Technician Location: Harlow Salary: Up to £34,000 Contract: Permanent, Full time, Hybrid, Night ShiftMediTalent is seeking a dedicated and experienced Pharmacy Technician, specialised in Oncology to join a dynamic team at a leading healthcare provider based in Harlow.
If you're passionate about patient care, leadership, and professional growth, this is the perfect opportunity to take your career to the next level.As the Senior Pharmacy Technician, you'll work closely with the Pharmacy Manager to oversee the day-to-day operations of the pharmacy department, ensuring the highest standards of patient safety and pharmaceutical care.
This role offers the chance to make a tangible impact on patient outcomes while leading and mentoring a team of skilled pharmacy professionals.Requirements:
NVQ Level 3 in Pharmacy Services or equivalent
Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)
Oncology experience/BOPA/SACTS
Leadership or supervisory experience (preferred but not essential)
Excellent communication and organizational skills
Commitment to high standards of patient care and safety
Key Responsibilities:
Lead, mentor, and support the pharmacy team
Ensure accurate dispensing and distribution of medications
Manage inventory and oversee stock levels
Maintain compliance with GPhC standards and regulatory guidelines
Collaborate with healthcare teams to resolve medication-related issues
Drive improvements and ensure quality governance in the pharmacy
To apply please send your CV or call/text Lena on 07788528060.Please Note: Due to our client's requirements, UK-based experience is essential for this role. Referral Program: Know someone who might be interested? We offer a great referral scheme, contact us for more information.
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Type: Permanent Location: Harlow, England
Salary / Rate: £31000 - £34000 per annum
Posted: 2025-05-06 09:16:16
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases.
Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types.
This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software.
Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital.
The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products.
Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes.
Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness.
Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation.
Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type.
For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting.
Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations.
Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements.
Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services.
They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end.
This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting.
OTHER REQUIRED DUTIES:
Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary
EDUCATION:
Business Management/Administration or equivalent combination of education and experience.
EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage
OTHER SKILLS AND ABILITIES:
Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCA
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-05 23:10:01
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JOB DESCRIPTION
Position Summary: Primarily responsible for executing and maintaining the implementations/upgrades, training, and business analysis of the ERP system.
Essential Requirements:
Oversee and support Infor ERPLn applications as a member of the ERP Applications Support team.
Troubleshoot ERP anomalies and process data issues within Infor ERPLn systems.
Provide end user support.
Resolve day to day user reported issues, investigate, and provide resolution to resolve bugs in processes at root cause level.
Monitor service desks for issues; review incidents created on the Service Desk; engage with users to understand and identify problems and remediate issues. Engage with user communities to understand issues, grade priority and severity, and perform remediation activities.
Resolve queries and channel proposed change requirements through concerned approval channels.
Support processes across operational workstreams, including O2C, P2P, Q2C, and NPD.
Support logistics and operational processes, including Order to Cash, Procure to Pay, Make to Stock, Plan to Product, and Service to Cash, and perform linkage between upstream and downstream efforts within the system. Perform functional assessment and test software changes in logistic domains.
Conducts functional assessments and testing in areas including manufacturing, distribution, planning, warehousing, and service.
Document change and update process flows to ensure process governance.
Provide functional specifications for changes.
Configure and test functionality to satisfy business requirements as they change.
Test and verify scripts to ensure software changes meet specifications.
Document changes and update process flows to maintain procedural governance.
Perform implementations and upgrades to the ERP system in the areas of data migration, data validation, system configuration, table sharing, testing CRP, UAT, and documentation.
Research KBs to understand LN table knowledge and linkage between tables and processes to execute testing after KBs installation.
Gather requirements and recommend optimal business processes relative to ERP functionality.
Research and analyze current environments to improve systems and processes in place and provide recommendations and products to improve the overall environment.
Minimum Requirements:
Bachelor's degree, or foreign equivalent, in Computer Science, Mechanical Engineering, or a related field.
Must have 5 years of experience with: overseeing and supporting Infor ERPLn to troubleshoot ERP anomalies and process data issues; utilizing enterprise resource planning (ERP) processes, including Infor ERPLn version 10.6 or higher, to support operations and logistics domain workstreams, including O2C, P2P, M2S, Planning, and Product development; utilizing SDLC for Systems Development Life Cycle; utilizing SDLC to gather requirements to develop system solutions, resolve business operational gaps, test system solutions, and perform integrated testing and deployment; and utilizing SSADM/SAD to perform software and systems analysis and design.
*Position is eligible for remote work 100% of the time
Reference code: 432511Apply for this ad Online! ....Read more...
Type: Permanent Location: Maple Shade, New Jersey
Posted: 2025-05-05 23:10:00
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JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Tallahassee, Florida
Posted: 2025-05-05 23:09:40
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Regional Business Manager (RBM) is responsible for leading and managing all aspects of his/her assigned region which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing all regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will be the region's liaison and will coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and improve customer relationships and provide face-to-face business support and service.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Act as a liaison between headquarters and the field to ensure effective two-way communication and positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to provide support to regional resources (including rooftop projects).
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region.
Depending on the region's sales volume, personnel can range from 10 to over 100. Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve and engage appropriate HR or WTI management promptly.
Ensure documentation of employee issues is prompt and submitted to HR.
Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage regional financial data, including but not limited to identifying trends, correcting utilization, and addressing gross margin and/or operating income issues.
Review individual job financials and make changes as needed to correct poor performance and prevent future repetitive issues.
Forecast, analyze, and report on sales and establish financial performance metrics.
Establish criteria for success and provide leadership for the regional team's achievement of goals.
Develop workforce planning, recruiting, and retention strategies to maintain the optimum performance of the region. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the regional team. Facilitate a culture of teamwork and excellence amongst the region as well as the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the ManagedAsset team to facilitate and foster support of national accounts as designated.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as directed by the Vice President, WTI. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills including Outlook, Word, Excel, PowerPoint, Adobe, etc.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Ability to travel 50-75%, depending on the season, to any required location within the US, and possible international travel. Must reside within the designated region unless approved by VP, WTI. Apply for this ad Online! ....Read more...
Type: Permanent Location: Orlando, Florida
Posted: 2025-05-05 23:09:40
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Regional Business Manager (RBM) is responsible for leading and managing all aspects of his/her assigned region which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing all regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will be the region's liaison and will coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and improve customer relationships and provide face-to-face business support and service.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Act as a liaison between headquarters and the field to ensure effective two-way communication and positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to provide support to regional resources (including rooftop projects).
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region.
Depending on the region's sales volume, personnel can range from 10 to over 100. Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve and engage appropriate HR or WTI management promptly.
Ensure documentation of employee issues is prompt and submitted to HR.
Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage regional financial data, including but not limited to identifying trends, correcting utilization, and addressing gross margin and/or operating income issues.
Review individual job financials and make changes as needed to correct poor performance and prevent future repetitive issues.
Forecast, analyze, and report on sales and establish financial performance metrics.
Establish criteria for success and provide leadership for the regional team's achievement of goals.
Develop workforce planning, recruiting, and retention strategies to maintain the optimum performance of the region. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the regional team. Facilitate a culture of teamwork and excellence amongst the region as well as the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the ManagedAsset team to facilitate and foster support of national accounts as designated.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as directed by the Vice President, WTI. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills including Outlook, Word, Excel, PowerPoint, Adobe, etc.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Ability to travel 50-75%, depending on the season, to any required location within the US, and possible international travel. Must reside within the designated region unless approved by VP, WTI. Apply for this ad Online! ....Read more...
Type: Permanent Location: Orlando, Florida
Posted: 2025-05-05 23:09:39
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases.
Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types.
This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software.
Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital.
The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products.
Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes.
Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness.
Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation.
Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type.
For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting.
Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations.
Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements.
Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services.
They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end.
This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting.
OTHER REQUIRED DUTIES:
Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary
EDUCATION:
Business Management/Administration or equivalent combination of education and experience.
EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage
OTHER SKILLS AND ABILITIES:
Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCA
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-05 23:09:39
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JOB DESCRIPTION
The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region.
Duties/Responsibilities, Core Knowledge:
Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability.
Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage.
The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required.
The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues.
Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel.
Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services.
Skills, Qualifications, Experience, Special Physical Requirements:
High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
100 lbs.
over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Tallahassee, Florida
Posted: 2025-05-05 23:09:38
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JOB DESCRIPTION
Position Summary: Primarily responsible for executing and maintaining the implementations/upgrades, training, and business analysis of the ERP system.
Essential Requirements:
Oversee and support Infor ERPLn applications as a member of the ERP Applications Support team.
Troubleshoot ERP anomalies and process data issues within Infor ERPLn systems.
Provide end user support.
Resolve day to day user reported issues, investigate, and provide resolution to resolve bugs in processes at root cause level.
Monitor service desks for issues; review incidents created on the Service Desk; engage with users to understand and identify problems and remediate issues. Engage with user communities to understand issues, grade priority and severity, and perform remediation activities.
Resolve queries and channel proposed change requirements through concerned approval channels.
Support processes across operational workstreams, including O2C, P2P, Q2C, and NPD.
Support logistics and operational processes, including Order to Cash, Procure to Pay, Make to Stock, Plan to Product, and Service to Cash, and perform linkage between upstream and downstream efforts within the system. Perform functional assessment and test software changes in logistic domains.
Conducts functional assessments and testing in areas including manufacturing, distribution, planning, warehousing, and service.
Document change and update process flows to ensure process governance.
Provide functional specifications for changes.
Configure and test functionality to satisfy business requirements as they change.
Test and verify scripts to ensure software changes meet specifications.
Document changes and update process flows to maintain procedural governance.
Perform implementations and upgrades to the ERP system in the areas of data migration, data validation, system configuration, table sharing, testing CRP, UAT, and documentation.
Research KBs to understand LN table knowledge and linkage between tables and processes to execute testing after KBs installation.
Gather requirements and recommend optimal business processes relative to ERP functionality.
Research and analyze current environments to improve systems and processes in place and provide recommendations and products to improve the overall environment.
Minimum Requirements:
Bachelor's degree, or foreign equivalent, in Computer Science, Mechanical Engineering, or a related field.
Must have 5 years of experience with: overseeing and supporting Infor ERPLn to troubleshoot ERP anomalies and process data issues; utilizing enterprise resource planning (ERP) processes, including Infor ERPLn version 10.6 or higher, to support operations and logistics domain workstreams, including O2C, P2P, M2S, Planning, and Product development; utilizing SDLC for Systems Development Life Cycle; utilizing SDLC to gather requirements to develop system solutions, resolve business operational gaps, test system solutions, and perform integrated testing and deployment; and utilizing SSADM/SAD to perform software and systems analysis and design.
*Position is eligible for remote work 100% of the time
Reference code: 432511Apply for this ad Online! ....Read more...
Type: Permanent Location: Maple Shade, New Jersey
Posted: 2025-05-05 15:11:43
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Supply Chain Network Analyst analyzes optimization efforts, identifies business needs, tracks performance metrics, evaluates risks/opportunities and drives improvements in the supply chain process.
Effectively communicates to leadership and leads initiatives in support of the Supply Chain Optimization Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Works with the Optimization Manager and key stakeholders in sales, marketing, and operations to determine key supply initiatives and inventory targets. Maintain Dryvit SIOP process - monthly plant meetings and network inventory management. Analyzes data to help set DOI targets and manage deliverables for OSD reduction process and excess inventory reduction efforts.
Determines inventory needs including but not limited to quantity, quality, location, etc.
Create cross functional accountability in optimization projects.
Manage PIF process and after launch follow- ups for new products and exits.
Dryvit SKU rationalization - work with inventory specialist to analyze data, change status, and balance existing product amongst plants.
Supports the development of innovative supply chain solutions and tools to support drive strategic and tactical decision-making.
Identifies significant and/or critical supply-demand imbalances.
Works with Operations and procurement to solve and communicates with business leaders effectively and timely to allow for proactive resolution.
Assists with the development and execution of network models, capacity analysis, system standards, as well as the replenishment and redistribution of inventory within the network.
Identifies current state and potential future state flows of the fabrication, panelization, and offsite business from supply chain to internally fabricated façade finish and external third-party capacity.
Provides continuous process mapping support as new methods and sites are added to the network.
Travels to sites in the network to fully understand processes and workflows.
In scope deliverables include all upstream products that are part of the system.
Completes or leads special projects or other supply chain functions as assigned.
EDUCATION REQUIREMENT: A bachelor's degree in business or supply chain-related field.
EXPERIENCE REQUIREMENT:
Educational experience with a degree in Supply Chain or professional experience including one year in demand planning.
Hands on experience with SAP APO and BI modules utilized for demand planning, preferably in a manufacturing environment.
Experience in formulating and implementing optimization models is a plus.
Must have experience manipulating and analyzing complex, high-volume, highly dimensional data from varying sources as well as driving the collection of new data.
CERTIFICATES, LICENSES, REGISTRATIONS:
APICS preferred, or green belt desired.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Preferred SAP APO and BW knowledge.
Strong MS office skills, with advanced proficiency in Excel.
Knowledge of analytical techniques in optimization, and statistical modeling.
Strong analytical and problem-solving skills.
Ability to collaborate across the organization.
Demonstrates strong verbal and written communication skills with active listening practices.
Self-managed and motivated to contribute individually as well as a member of the team.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $65,000 and $75,000 plus a bonus opportunity.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-04 15:11:05
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Supply Chain Network Analyst analyzes optimization efforts, identifies business needs, tracks performance metrics, evaluates risks/opportunities and drives improvements in the supply chain process.
Effectively communicates to leadership and leads initiatives in support of the Supply Chain Optimization Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Works with the Optimization Manager and key stakeholders in sales, marketing, and operations to determine key supply initiatives and inventory targets. Maintain Dryvit SIOP process - monthly plant meetings and network inventory management. Analyzes data to help set DOI targets and manage deliverables for OSD reduction process and excess inventory reduction efforts.
Determines inventory needs including but not limited to quantity, quality, location, etc.
Create cross functional accountability in optimization projects.
Manage PIF process and after launch follow- ups for new products and exits.
Dryvit SKU rationalization - work with inventory specialist to analyze data, change status, and balance existing product amongst plants.
Supports the development of innovative supply chain solutions and tools to support drive strategic and tactical decision-making.
Identifies significant and/or critical supply-demand imbalances.
Works with Operations and procurement to solve and communicates with business leaders effectively and timely to allow for proactive resolution.
Assists with the development and execution of network models, capacity analysis, system standards, as well as the replenishment and redistribution of inventory within the network.
Identifies current state and potential future state flows of the fabrication, panelization, and offsite business from supply chain to internally fabricated façade finish and external third-party capacity.
Provides continuous process mapping support as new methods and sites are added to the network.
Travels to sites in the network to fully understand processes and workflows.
In scope deliverables include all upstream products that are part of the system.
Completes or leads special projects or other supply chain functions as assigned.
EDUCATION REQUIREMENT: A bachelor's degree in business or supply chain-related field.
EXPERIENCE REQUIREMENT:
Educational experience with a degree in Supply Chain or professional experience including one year in demand planning.
Hands on experience with SAP APO and BI modules utilized for demand planning, preferably in a manufacturing environment.
Experience in formulating and implementing optimization models is a plus.
Must have experience manipulating and analyzing complex, high-volume, highly dimensional data from varying sources as well as driving the collection of new data.
CERTIFICATES, LICENSES, REGISTRATIONS:
APICS preferred, or green belt desired.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Preferred SAP APO and BW knowledge.
Strong MS office skills, with advanced proficiency in Excel.
Knowledge of analytical techniques in optimization, and statistical modeling.
Strong analytical and problem-solving skills.
Ability to collaborate across the organization.
Demonstrates strong verbal and written communication skills with active listening practices.
Self-managed and motivated to contribute individually as well as a member of the team.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $65,000 and $75,000 plus a bonus opportunity.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-04 15:10:37
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JOB DESCRIPTION
Employer Description
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.
Job Summary
Under general supervision, the Manufacturing Engineer (MfgE) I/II/Senior is responsible for developing, implementing, directing and coordinating manufacturing materials and processes to achieve the most efficient, cost effective and high-quality production possible in a safe and environmentally responsible manner.
The MfgE is responsible for leading the transition from new product development to manufacturing; providing daily manufacturing support for existing products; and leading implementation of design changes and quality improvements.
The MfgE works closely with all functional groups to develop robust, cost-effective manufacturing and assembly processes and related documentation for use throughout the manufacturing facility.
The MfgE drives continuous improvement and best practices by applying lean methods to eliminate waste in the value stream.
Supervision Responsibility
None
Essential Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties.
The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time. Analyze, develop, and recommend design approaches to meet production requirements for new or improved products and/or processes using a Design for Manufacturing (DFM) and Design for Quality (DFQ) methods. Help coordinate manufacturing launch of new/revised products including tooling, equipment, methods and shop floor support. Create Engineering Change Orders (ECOs) and drawing package updates to support implementation of new product development efforts and changes to existing products. Specify/Design and coordinate fabrication of patterns, molds, fixtures, and gauges required in the manufacture of components and assemblies. Provide shop floor support, interfacing with other functional groups as required, to resolve processing issues with sound, lasting, corrective actions. Participate in "make/buy" decisions to determine the most cost-effective manner in which to manufacture hardware. Review new tooling (injection mold, vacuum form, and rotomold) packages to ensure all tooling meets part design and manufacturing requirements. Establish process control parameters and help to define Standard Work to optimize efficiency and First Pass Yield (FPY). Analyze space requirements and workflow, and design the layout of equipment and workstations to ensure maximum efficiency and an ergonomically sound work environment. Perform research and development of manufacturing processes including production flow, assembly methods and production equipment.
Conduct studies and evaluations aimed at developing new technologies to reduce cost/lead time, and improve quality/product flow Performs other related duties as assigned.
Minimum Qualifications
The requirements listed below are representative of the education, experience, certification and/or licensure required.
An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.
Education and Experience
Bachelor's Degree in Manufacturing Engineering or Mechanical Engineering required. ________________________________________________________________________
Manufacturing Engineer II
This is the next level of the Manufacturing Engineer series and is required to have a minimum of 4 years of previous experience and working knowledge and competent demonstration of the following: Design for Manufacturing and Design for Quality in new products and changes to existing products to improve process efficiency, ergonomics, tooling/fixturing, etc. Ability to address issues in the manufacturing environment through development of process improvements Support new product development early in the product design phase to ensure DFM and DFQ are considered and implemented early in the project. Strong SolidWorks design and drawing package skills that meet project deadlines and internal/external customer needs. Demonstrated team leadership with strong communication skills. This level requires the following certifications: SolidWorks CAD Design Professional (CSWP) Manufacturing Engineer II perform broader range of duties, proven skillset to fully perform Manufacturing Engineer responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff.
May also operate more than one station. The Manufacturing Engineer II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department. ____________________________________________________________________________
Senior Manufacturing Engineer
This is the senior level of the Manufacturing Engineer series and is required to have a minimum of 7 years of previous experience and working knowledge and competent demonstration of the following: All the skills listed in MfgE II position with greater experience and understanding of plastics injection molding part design and processes. Proven leadership ability to lead groups through the implementation of a new product and/or process change. Strong design skills in tooling/fixturing/jigs for production. Understanding and deployment of Design of Experiments methodologies to uncover optimum processing conditions. Excellent analytical skills in the areas of process efficiency to focus efforts on "bottle neck" elimination and develop justification for capital improvements. This level requires the following certifications: Design of Experiments SolidWorks Administration PDM (CPAP) Senior Manufacturing Engineer perform broader skilled work and specialize in one trade or craft but perform work in a variety of disciplines.
The Senior Manufacturing Engineer receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.
_________________________________________________________________________
Hiring Range
Between $86K - $105K annually
Benefits
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening. Accepting applications through June 30, 2025.
Applications will be reviewed as received and on-going interviews will be conducted as necessary. Apply for this ad Online! ....Read more...
Type: Permanent Location: Burlington, Washington
Posted: 2025-05-03 23:10:58
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JOB DESCRIPTION
Employer Description
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.
Job Summary
Under general supervision, the Manufacturing Engineer (MfgE) I/II/Senior is responsible for developing, implementing, directing and coordinating manufacturing materials and processes to achieve the most efficient, cost effective and high-quality production possible in a safe and environmentally responsible manner.
The MfgE is responsible for leading the transition from new product development to manufacturing; providing daily manufacturing support for existing products; and leading implementation of design changes and quality improvements.
The MfgE works closely with all functional groups to develop robust, cost-effective manufacturing and assembly processes and related documentation for use throughout the manufacturing facility.
The MfgE drives continuous improvement and best practices by applying lean methods to eliminate waste in the value stream.
Supervision Responsibility
None
Essential Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties.
The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time. Analyze, develop, and recommend design approaches to meet production requirements for new or improved products and/or processes using a Design for Manufacturing (DFM) and Design for Quality (DFQ) methods. Help coordinate manufacturing launch of new/revised products including tooling, equipment, methods and shop floor support. Create Engineering Change Orders (ECOs) and drawing package updates to support implementation of new product development efforts and changes to existing products. Specify/Design and coordinate fabrication of patterns, molds, fixtures, and gauges required in the manufacture of components and assemblies. Provide shop floor support, interfacing with other functional groups as required, to resolve processing issues with sound, lasting, corrective actions. Participate in "make/buy" decisions to determine the most cost-effective manner in which to manufacture hardware. Review new tooling (injection mold, vacuum form, and rotomold) packages to ensure all tooling meets part design and manufacturing requirements. Establish process control parameters and help to define Standard Work to optimize efficiency and First Pass Yield (FPY). Analyze space requirements and workflow, and design the layout of equipment and workstations to ensure maximum efficiency and an ergonomically sound work environment. Perform research and development of manufacturing processes including production flow, assembly methods and production equipment.
Conduct studies and evaluations aimed at developing new technologies to reduce cost/lead time, and improve quality/product flow Performs other related duties as assigned.
Minimum Qualifications
The requirements listed below are representative of the education, experience, certification and/or licensure required.
An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.
Education and Experience
Bachelor's Degree in Manufacturing Engineering or Mechanical Engineering required. ________________________________________________________________________
Manufacturing Engineer II
This is the next level of the Manufacturing Engineer series and is required to have a minimum of 4 years of previous experience and working knowledge and competent demonstration of the following: Design for Manufacturing and Design for Quality in new products and changes to existing products to improve process efficiency, ergonomics, tooling/fixturing, etc. Ability to address issues in the manufacturing environment through development of process improvements Support new product development early in the product design phase to ensure DFM and DFQ are considered and implemented early in the project. Strong SolidWorks design and drawing package skills that meet project deadlines and internal/external customer needs. Demonstrated team leadership with strong communication skills. This level requires the following certifications: SolidWorks CAD Design Professional (CSWP) Manufacturing Engineer II perform broader range of duties, proven skillset to fully perform Manufacturing Engineer responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff.
May also operate more than one station. The Manufacturing Engineer II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department. ____________________________________________________________________________
Senior Manufacturing Engineer
This is the senior level of the Manufacturing Engineer series and is required to have a minimum of 7 years of previous experience and working knowledge and competent demonstration of the following: All the skills listed in MfgE II position with greater experience and understanding of plastics injection molding part design and processes. Proven leadership ability to lead groups through the implementation of a new product and/or process change. Strong design skills in tooling/fixturing/jigs for production. Understanding and deployment of Design of Experiments methodologies to uncover optimum processing conditions. Excellent analytical skills in the areas of process efficiency to focus efforts on "bottle neck" elimination and develop justification for capital improvements. This level requires the following certifications: Design of Experiments SolidWorks Administration PDM (CPAP) Senior Manufacturing Engineer perform broader skilled work and specialize in one trade or craft but perform work in a variety of disciplines.
The Senior Manufacturing Engineer receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.
_________________________________________________________________________
Hiring Range
Between $86K - $105K annually
Benefits
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening. Accepting applications through June 30, 2025.
Applications will be reviewed as received and on-going interviews will be conducted as necessary. Apply for this ad Online! ....Read more...
Type: Permanent Location: Burlington, Washington
Posted: 2025-05-03 23:10:42
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JOB DESCRIPTION
Commercial Roofing Foreman
Essential Duties & Responsibilities
Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew.
Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns.
Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable Ensure all project communication is completed prior to the start of any WTI project.
This includes but is not limited to communication with: Sales Rep on weekly/daily schedule WTI crew members to discuss scope of work and daily tasks The customer pre-arrival, at arrival and at completion of the day's work WTI Supervisor on schedule changes, project, and crew updates, etc. Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification. The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site.
Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status.
These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily. Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer. The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely. Per pricing procedures review each field service project over $5,000 for pricing accuracy. Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer. Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues.
Consult with WTI Field Resource Supervisor and Human Resources as needed. Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager.
Skills & Qualifications
Minimum five years' experience in the commercial roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them. The salary range for applicants in this position generally ranges between $50,801 and $63,501.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:12:01
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:44
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JOB DESCRIPTION
Construction Project Superintendent (Hourly)
Weatherproofing Technologies, Inc.
is seeking Project Superintendents/Project Managers with a proven track record in running and supervising commercial and industrial construction projects to deliver projects on time and within budget.
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401K with company match Company Pension Plan Health Insurance Paid time-off Mileage reimbursement Continuing education
Position Duties & Responsibilities:
Resolving project issues and problems Providing coordination between subcontractors and owner operations Affirming specifications are followed in accordance with Tremco standards Generating reports on project status Ensuring owner satisfaction.
Qualifications and Requirements:
5-10 years' experience in general construction, built-up roofing systems, and/or building envelope is a plus Ability to keep project records Ability to interface with owners, subcontractors, and company management Ability to travel The hourly rate for applicants in this position generally ranges between $20 and $33.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2025-05-03 15:11:43
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
Responsible for ensuring that all shipping and receiving documents are completed accurately and in a timely fashion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assure orders and shipping quantities match picking documents through careful audit of said documents. Work with Plant Operations, Customer Service and Purchasing to resolve allocation discrepancies. Help with or complete special projects at the discretion of the Distribution Services Manager. Ensure good security processes are followed with regard to the CTPAT (driver and visitor sign in). Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner. Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed. Initiates, answers & documents tracer inquiries when requested via email and/or fax. Maintains shipping stations are in working order and stock with materials Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents. Arranges for movement of freight to consignee/agent & updates the system with information. Route Shuttle Drivers to maximize the efficiency of moving the Production stock to the DC. Processes necessary invoices to appropriate office for payment. Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers Monitor the supply of packaging materials and requisition additional supplies as required Confirm physical shipment of goods and facilitate tracking of packages Identify errors on packing lists & invoices and correct them In conjunction with senior supervisor will be responsible for all outbound freight to comply with warehouse operations. Using ERP System, prepare accurate bills of lading for outbound freight. Ensure that drivers depart with appropriate paperwork. Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures. Gather, enter into warehouse management system and maintain all data and records relative to shipping and receiving activities. Complete necessary management reports as required. Responsible reporting Cycle Counts to Distribution Services Manager as required by identified Cycle Count Program. Act as Back up to Nistevo Specialist as necessary. All other duties as assigned by immediate Supervisor(s).
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Euclid, Ohio
Posted: 2025-05-03 15:11:19
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:14
