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FPSG have some urgent permanent, SC Cleared opportunities to present on behalf of our Client, who are hiring for Cyber Security Analysts for roles which provide a 24/7 shift pattern cover for their customers.
A generous shift allowance is paid on top of the basic salary, making up a very good reward package and path to DV Cleared status where applicable.
You will be required to already possess live, current SC Clearance or DV Clearance, due to the timescale we are looking to hire.
This role is exclusively eligible for sole British Citizens, who do not hold Dual-Nationality.
i.e.
You must ONLY hold British Citizenship to be suitable for the nature of this requirement.
The Tier 2 Cyber Security Analyst role will involve you being responsible for advancing the initial work conducted by Tier 1 Analysts and providing more in-depth analysis of potential threats to the organization.
This role is crucial in the escalated investigation, triage, and response to cyber incidents while supporting the development and training of Tier 1 Analysts.
As a Tier 2 Analyst you will works closely with senior and junior analysts to ensure a seamless SOC operation and act as a bridge between foundational and advanced threat detection and response functions.
Responsibilities:
, Conducting escalated triage and analysis on security events identified by Tier 1 Analysts, determining threat severity and advising on initial response actions.
, Applying expertise in SIEM solutions utilizing Kusto Query Language (KQL), to perform log analysis, event correlation, and thorough documentation of security incidents.
, Identifying and escalating critical threats to Tier 3 Analysts with detailed analysis for further action, ensuring rapid response and adherence to service Tier objectives (SLOs).
, Investigating potential security incidents by conducting deeper analysis on correlated events and identifying patterns or anomalies that may indicate suspicious or malicious activity.
, Using OSINT (Open-Source Intelligence) to enrich contextual data and enhance detection capabilities, contributing to a proactive stance on emerging threats.
, Monitoring the threat landscape and documenting findings on evolving threat vectors, sharing relevant insights with internal Cyber teams to enhance overall situational awareness.
, Following established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline internal Cyber processes and improving threat response times.
., Coordinating with Tier 3 Analysts and management to refine detection and response workflows, contributing to continuous SOC maturity.
, Collaborating with Tier 3 Analysts on tuning SIEM and detection tools to reduce false positives and improve alert fidelity, submitting tuning requests and testing configurations when necessary.
, Identifying gaps in current detection content and working with Senior Analysts to develop and validate new detection rules and use cases tailored to the organization's threat profile.
, Acting as a mentor to Tier 1 Analysts, offering guidance on triage and analysis techniques and facilitating on-the-job training to elevate their technical skills and operational efficiency
., Assisting in training sessions and knowledge-sharing activities, providing feedback on areas for growth and contributing to a supportive learning environment within the SOC.
Knowledge and Skills required to be a Tier 2 Cyber Security Analyst:
, Understands advanced networking concepts, including IP addressing, basic network protocols, and how traffic flows within a network.
, Advanced knowledge of Windows and Linux operating environments, including standard commands, file systems, and user authentication mechanisms.
, Competence in using SIEM solutions (e.g., ArcSight, Azure Sentinel) for monitoring and log analysis; some exposure to additional analysis tools such as basic XDR platforms.
, Able to demonstrate proficient knowledge using Kusto Query Language (KQL) to search and filter logs effectively.
, Familiar with open-source intelligence (OSINT) techniques to aid in identifying potential threats and gathering information.
, Able to communicate clearly and efficiently with team members and stakeholders, both internally and externally, under direction from senior analysts.
, Can communicate simple technical issues to non-technical individuals in a clear and understandable way.
, Able to create concise, structured reports that outline findings from preliminary investigations and daily monitoring.
, Able to manage personal workload effectively to ensure timely completion of assigned tasks within the SOC.
, Willing to collaborate with team members, accepting guidance and learning from more experienced analysts.
, Shows initiative in learning new technologies and techniques.
, Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in IM.
Next Steps:
If you have SC or DV Clearance, the associated skills for this role, and are committed to working on a rotating shift pattern (NB...a generous shift allowance is paid on top of basic salary), please apply immediately.
Interviews will be conducted ASAP with suitable candidates who meet all the criteria, with attractive packages offered to start ASAP.
Please remember, anyone holding Dual-Nationality CANNOT be considered on this occasion.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Hampshire, England
Start: SC or DV Clearance ASAP
Salary / Rate: £48000 - £70000 per annum + Career path to DV level & Benefits
Posted: 2025-07-10 13:28:42
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Business Analyst - Legal Firm (Legal Firm Experience is an Absolute Must) City of London | Hybrid | Up to £70,000
A leading law firm in the City of London is seeking a Business Analyst with proven experience working in a legal firm.
This is a key role within the Business Intelligence & Systems team, supporting the firm's ongoing technology and process improvement initiatives.
🔍 About the Role:
You'll work closely with legal and support teams to analyse workflows, identify improvements, and help deliver technology solutions tailored to legal practice needs.
🧩 Key Responsibilities:
Work with legal teams to review current systems and processes
Identify areas for efficiency and improvement
Produce business cases and detailed requirements
Support delivery and rollout of legal tech systems
Assist with testing, training, and adoption
Contribute to best practices in legal business analysis
🛠️ Key Skills & Experience:
Business Analyst experience within a legal firm is essential
Strong communication and stakeholder engagement
Experience with legal systems like IntApp, Elite 3E, iManage
Comfortable working across both legal and IT teams
🌟 Personal Attributes:
Detail-oriented, organised, and proactive
Confident juggling multiple projects
Strong analytical and problem-solving skills
💼 Salary: Up to £70,000
📍 Location: City of London (hybrid working available)
....Read more...
Type: Permanent Location: City of London, England
Start: 02/06/2025
Salary / Rate: Up to £70000.00 per annum
Posted: 2025-07-09 10:04:45
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Service Desk Analyst
Corsham
12 month fixed term contract - £29,000
An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider.
This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence.
You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.
Key Responsibilities:
, Log and manage incidents and service requests, ensuring full and accurate documentation
, Assess and confirm priority levels, ensuring information is complete and up to standard
, Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
, Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions
, Coordinate scheduled and ad-hoc service tasks in line with operational priorities
, Support reporting and change management processes
, Contribute to monthly reviews, performance reports, and service metrics tracking
, Collaborate with various internal functions to deliver contracted and ad-hoc managed services
, Escalate service concerns promptly and maintain consistent productivity
Requirements:
, ITIL Foundation Certification is highly desirable
, Some experience in a service desk or IT customer support environment
, An understanding of service desk procedures and ticketing systems
, Enthusiastic and self-motivated with a genuine interest in service delivery
, Strong communicator with professional telephone and written skills
, Excellent problem-solving skills and ability to stay calm under pressure
, Familiarity with change control and operational data centre tasks is an advantage
Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.
Please note; you must be eligible for Security Clearance (minimum 5 years UK residency). ....Read more...
Type: Contract Location: Corsham, England
Start: ASAP
Duration: 12 months
Salary / Rate: £28000 - £29000 per annum
Posted: 2025-07-08 14:08:33
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We are currently recruiting for a Transaction Monitoring Analyst / AML Analyst to join a well-established, FCA- and PRA-regulated bank for a 3-month maternity cover contract.
Reporting to the Head of Transaction Monitoring, you'll be a key part of the team ensuring robust AML compliance and timely investigation of potentially suspicious transactions.
This is an ideal opportunity for a professional with strong AML experience looking to make an impact in a collaborative and regulated environment, with the possibility of extension beyond the initial contract term.
This is a office-based role with flexibility for 2 remote days a month role offering salary up to £40,000 and benefits.
You will be responsible for:
* Monitor and review transactions to identify unusual or suspicious activity.
* Investigate AML and sanctions alerts using SWIFT TSS/SAS systems and discount or escalate matches accordingly.
* Prepare and submit Suspicious Activity Reports (SARs) in line with internal procedures.
* Conduct detailed investigations into flagged transactions and customer profiles.
* Respond to money laundering-related queries from Correspondent and Respondent Banks.
* Maintain awareness of current AML legislation, typologies, and regulatory expectations.
* Collaborate with internal teams (e.g.
compliance, operations, and RMs) to support investigations.
* Support AML training and contribute to policy awareness and updates.
* Prepare regular reports for AML Oversight Committee and BRCC meetings.
What we are looking for:
* Previously worked as a Transaction Monitoring Analyst, AML Analyst, AML Compliance Analyst, AML Compliance Officer, Financial Crime Analyst, Compliance Analyst, Compliance Officer, Transaction Monitoring Officeror in a similar role.
* Minimum 3 years experience in transaction monitoring or AML roles within a retail bank or financial services firm
* Strong understanding of AML regulations, sanctions requirements, and best practice in investigations
* Hands-on experience using monitoring tools such as SWIFT TSS/SAS
* Skilled in drafting SARs and working to tight deadlines with minimal supervision
* Clear communicator with the ability to collaborate across departments
* A relevant qualification in AML, Law, or Compliance is desirable
This is an excellent opportunity to join a leading international bank and play a critical role in the ongoing integrity of its financial crime framework.
Apply now to join a trusted team and make a meaningful contribution in this short-term but high-impact opportunity.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information, see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR, please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: London, England
Start:
Duration:
Salary / Rate: £40000 Per Annum
Posted: 2025-07-04 16:36:12
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We are currently recruiting for a Transaction Monitoring Analyst / AML Analyst to join a well-established, FCA- and PRA-regulated bank for a 3-month maternity cover contract.
Reporting to the Head of Transaction Monitoring, you'll be a key part of the team ensuring robust AML compliance and timely investigation of potentially suspicious transactions.
This is an ideal opportunity for a professional with strong AML experience looking to make an impact in a collaborative and regulated environment, with the possibility of extension beyond the initial contract term.
This is a office-based role with flexibility for 2 remote days a month role offering salary up to £40,000 and benefits.
You will be responsible for:
* Monitor and review transactions to identify unusual or suspicious activity.
* Investigate AML and sanctions alerts using SWIFT TSS/SAS systems and discount or escalate matches accordingly.
* Prepare and submit Suspicious Activity Reports (SARs) in line with internal procedures.
* Conduct detailed investigations into flagged transactions and customer profiles.
* Respond to money laundering-related queries from Correspondent and Respondent Banks.
* Maintain awareness of current AML legislation, typologies, and regulatory expectations.
* Collaborate with internal teams (e.g.
compliance, operations, and RMs) to support investigations.
* Support AML training and contribute to policy awareness and updates.
* Prepare regular reports for AML Oversight Committee and BRCC meetings.
What we are looking for:
* Previously worked as a Transaction Monitoring Analyst, AML Analyst, AML Compliance Analyst, AML Compliance Officer, Financial Crime Analyst, Compliance Analyst, Compliance Officer, Transaction Monitoring Officeror in a similar role.
* Minimum 3 years experience in transaction monitoring or AML roles within a retail bank or financial services firm
* Strong understanding of AML regulations, sanctions requirements, and best practice in investigations
* Hands-on experience using monitoring tools such as SWIFT TSS/SAS
* Skilled in drafting SARs and working to tight deadlines with minimal supervision
* Clear communicator with the ability to collaborate across departments
* A relevant qualification in AML, Law, or Compliance is desirable
This is an excellent opportunity to join a leading international bank and play a critical role in the ongoing integrity of its financial crime framework.
Apply now to join a trusted team and make a meaningful contribution in this short-term but high-impact opportunity.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information, see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR, please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: London, England
Start:
Duration:
Salary / Rate: £40000 Per Annum
Posted: 2025-07-04 16:05:58
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IT Security Threat Analyst - Solihull Crimson and IMI have joined forces to build IMI's new security team and we are looking for talented individuals to join us on this exciting journey.
If you are passionate about IT security and want to be part of a dynamic team that is shaping the future of security within a successful global company, we want to hear from you!We are seeking a highly skilled and experienced IT Security Threat Analyst to join the team.
In this role, you will be responsible for identifying, analysing and mitigating potential threats to our organisations information systems.
You will work closely with the Head of IT Security for Incident and Threat Management and other teams to ensure comprehensive security measures are in place.
The salary on offer for this position will be between £40,000 and £50,000 plus benefits depending on experience.Key Responsibilities, Monitor and analyse security alerts and incidents to identify potential threats.
, Conduct through investigations of security breaches and incidents.
, Develop and implement threat detection and response strategies., Collaborate with cross functional teams to enhance security protocols., Provide detailed reports and recommendations on threat mitigation., Participate in incident response.Critical Skills for Success, Proven experience in IT security, threat analysis, or incident response., Strong understanding of security technologies and frameworks., Excellent communication and collaboration abilities., Ability to work in a dynamic and fast-paced environment.Interested?! Send your up-to-date CV to Emma Siwicki at Crimson for reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Salary / Rate: £45000 - £50000 per annum
Posted: 2025-07-03 16:00:15
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An opportunity has arisen for a Technical Support Engineer with 5 years' experience and SQL proficiency to join a reputable organisation, providing software products for oral health services.
This full-time role offers excellent benefits, hybrid working options and a salary range of :40,000 - :60,000.
As a Technical Support Engineer, you will be responsible for providing tier 3 support and assist with project delivery both remotely and on-site.
You will be responsible for:
* Documenting and tracking all support activity and resolutions.
* Installing, upgrading, and configuring client software remotely or onsite.
* Testing and validating technical fixes and system updates.
* Advising on maintenance and supporting customer-specific technical projects.
* Building and maintaining trusted relationships with internal and external stakeholders.
* Visiting client sites both within Ireland and internationally as required.
* Developing a deep understanding of the organisations software and systems.
What we are looking for:
* Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
* Minimum 5 years of experience in an IT or Technical Support role.
* Must have excellent SQL proficiency.
* Familiarity with the software development lifecycle.
* Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
* Right to work in the Ireland.
What's on offer:
* Competitive salary
* Cycle to work and commuter travel schemes
* Supportive, close-knit technical team
* Fast-paced, rewarding work environment
* Structured opportunities for career growth and development
* Opportunity to contribute to meaningful healthcare advancements
Apply now for this exceptional Technical Support Engineer opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Dublin, Ireland
Start:
Duration:
Salary / Rate: £33300 - £50000 Per Annum
Posted: 2025-07-02 14:00:25
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SAP HCM Payroll Support - Payroll - Birmingham
Hybrid working
Salary up to £60,000
SAP HR & Payroll Support Analyst required for a leading client based in Birmingham.
My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial support for our HR and Payroll systems, this role is dedicated to maintaining, troubleshooting, and enhancing SAP HR and Payroll features to guarantee smooth payroll processing and efficient HR operations.
You will collaborate closely with business stakeholders, IT teams, and external vendors to resolve issues, optimize system performance, and contribute to key HR and Payroll projects.
Key skills and responsibilities,
, SAP Support experience
, Required experience in SAP HR Payroll, with practical skills in troubleshooting and configuration.
, Extensive SAP configuration knowledge, including payroll schemas, PCRs, and wage type setup.
, Proven track record in supporting Payroll operations and SAP Time & Attendance.
, Understanding of SAP HR master data and employee lifecycle management.
, Experience with SAP system upgrades, applying patches, and utilizing testing methodologies.
, Experience with SAP SuccessFactors.
, Familiarity with SAP S/4HANA HR & Payroll.
, Proficiency in SAP Fiori Apps, with an understanding of modern SAP user interfaces for HR & Payroll functions.
, Knowledge of GDPR and Data Security Regulations to ensure compliance when managing sensitive payroll and HR data.
, Experience with HR Shared Services.
, Capability to create functional specifications for ABAP development.
, Proficiency in SAP Query and Reporting Tools (e.g., Ad Hoc Query, SAP HCM).
, Understanding of third-party payroll integrations, including interfaces with tax authorities, benefits providers, and time management solutions.
Interested? Please submit your updated CV to Dean Sadler-Parkes at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Salary / Rate: £50000 - £60000 per annum
Posted: 2025-06-27 12:48:31
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IT Security Architecture Analyst - Solihull Crimson and IMI have joined forces to build IMI's new security team and we are looking for talented individuals to join us on this exciting journey.
If you are passionate about IT security and want to be part of a dynamic team that is shaping the future of security within a successful global company, we want to hear from you!We are seeking a highly skilled and experienced IT Security Architecture Analyst to join the team.
In this role, you will be responsible for ensuring security and integrity of our network architecture and information systems.
The ideal candidate will possess a strong understanding of security technologies and industry standards, as well as the ability to develop and implement effective security strategies.
The salary on offer for this position will be between £40,000 and £50,000 plus benefits depending on experience.Key Responsibilities, Design and implement security solutions to protect network infrastructure and data., Conduct risk assessments and security audits to identify vulnerabilities and recommend mitigation strategies., Monitor network traffic and system logs to detect and respond to security incidents., Collaborate with IT and other departments to ensure comprehensive security awareness and compliance., Provide expertise on security technologies such as firewalls, VPNs, IDS/IPS, and encryption., Maintain knowledge of relevant laws, regulations, and industry standards related to network security., Participate in incident response.Critical Skills for Success, Experience in IT security architecture or a similar role., Strong analytical and problem-solving skills., Experience with security technologies such as firewalls, VPNs, IDS/IPS, and encryption., Ability to work in a dynamic and fast-paced environment., Excellent communication and collaboration skills.Interested?! Send your up-to-date CV to Emma Siwicki at Crimson for reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £45000 - £50000 per annum
Posted: 2025-06-26 14:41:46
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IT Security Threat Analyst - Solihull Crimson and IMI have joined forces to build IMI's new security team and we are looking for talented individuals to join us on this exciting journey.
If you are passionate about IT security and want to be part of a dynamic team that is shaping the future of security within a successful global company, we want to hear from you!We are seeking a highly skilled and experienced IT Security Threat Analyst to join the team.
In this role, you will be responsible for identifying, analysing and mitigating potential threats to our organisations information systems.
You will work closely with the Head of IT Security for Incident and Threat Management and other teams to ensure comprehensive security measures are in place.
The salary on offer for this position will be between £40,000 and £50,000 plus benefits depending on experience.Key Responsibilities
Monitor and analyse security alerts and incidents to identify potential threats.
Conduct through investigations of security breaches and incidents.
Develop and implement threat detection and response strategies.
Collaborate with cross functional teams to enhance security protocols.
Provide detailed reports and recommendations on threat mitigation.
Participate in incident response.
Critical Skills for Success
Proven experience in IT security, threat analysis, or incident response.
Strong understanding of security technologies and frameworks.
Excellent communication and collaboration abilities.
Ability to work in a dynamic and fast-paced environment.
Interested?! Send your up-to-date CV to Emma Siwicki at Crimson for reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £45000 - £50000 per annum
Posted: 2025-06-26 14:36:11
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An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
* Logging and managing service tickets using ServiceNow (or similar systems)
* Providing updates to users on the progress of their queries
* Assisting with the installation, configuration, and troubleshooting of software and hardware
* Supporting printer setup, maintenance and issue resolution
* Maintaining accurate documentation and knowledge base articles
* Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
* Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
* Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
* Ability to follow detailed instructions with high levels of accuracy
* Strong organisational skills and ability to prioritise workload effectively
* ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Aberdeen, Scotland
Start:
Duration:
Salary / Rate: £23810 Per Annum
Posted: 2025-06-26 10:32:20
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An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26150 - £26150 Per Annum
Posted: 2025-06-25 10:20:50
-
JOB DESCRIPTION
Tremco is not sponsoring/transferring Visas at this time.
No agencies or direct contact please.
This position Junior level position in a $60 to 70K range and is remote in the US, EST or CST time zones only
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The JR Salesforce Administrator is responsible for supporting the Salesforce platform (CRM, CPQ, and Commerce) and its integrated systems (PIM, ERP, etc.) including managing and assisting users, training, governing data, identifying enhancement opportunities, and overall system support.
They ensure effective utilization of these platforms and collaborate with the organization to ensure the optimal user experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides user support and acts as an administrator for the online store and general system including managing access, resetting passwords, providing guidance, investigating and resolving issues, and routing to the correct department. Ensures Online Store content is displayed properly and updated regularly via the Enterprise resource planning (ERP) system, Product Information Management (PIM) system, and Content Management System (CMS). Supports the administration of the Product Information Management (PIM) system including managing extensions, assisting users, resolving issues, and extracting information. Accountable for training users.
Ensures training database is current, creates training videos and scripts, conducts live training sessions, and recommends and executes opportunities to enhance the training program. Coordinates and performs thorough testing of all new and revised system features, functions, and reports.
Documents findings, provides feedback, and offers solutions. Assists with maintaining system governance and data integrity.
This includes support with data auditing, addressing & correcting duplications, inaccurate or incomplete records with users (naming conventions, etc), purging of old records/reports/dashboards, transitioning user/record management, and adhering with processes to maintain clean data.
Documents user challenges, feedback, and requests for improvements.
Creates, manages, and collaborates on development tickets related to issues and enhancements. Plans and executes system communications to users including new users being brought into the system, new functionality being released, training sessions, opportunities for re-training, etc. Documents and tracks system stability and health.
Creates reports as requested.
Maintains KPIs and presents to division on a regular basis. Assists others within the Digital Strategy department, as needed.
EDUCATION REQUIREMENT:
Associates degree or equivalent from two-year college or technical school Background in Business Administration, IT/Computer Science, or related field
EXPERIENCE REQUIREMENT:
Two to four years related experience and/or training Experience with interconnected platforms, site content management, and/or website maintenance.
Technical knowledge of Salesforce (CRM, CPQ, and Commerce), SAP, and/or PIM (InRiver preferred). Experience interacting with and presenting to large groups.
Ability to communicate clearly and concisely across different levels within and outside of the organization.
Can effectively extract ideas and knowledge, document feedback, and understand and communicate key-takeaways/next steps. Experience with extracting, transforming, and interpreting large datasets.
Proficiency in SQL preferred. Knowledge of the construction business a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
Salesforce Accreditations: Salesforce Certified Administrator (preferred) Salesforce Certified Advanced Administrator (preferred) Salesforce Certified Business Analyst (preferred)
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Qualities include being detail oriented, highly proficient with technology, a quick learner, a strong communicator, and a self-starter/self-manager. Ability to excel in a remote work environment. Ability to excel both independently and in a team environment. Proficient in Microsoft Office Suite.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $65,000 and $70,000 plus a bonus opportunity.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-25 07:09:59
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JOB DESCRIPTION
Tremco is not sponsoring/transferring Visas at this time.
No agencies or direct contact please.
This position Junior level position in a $60 to 70K range and is remote in the US, EST or CST time zones only
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The JR Salesforce Administrator is responsible for supporting the Salesforce platform (CRM, CPQ, and Commerce) and its integrated systems (PIM, ERP, etc.) including managing and assisting users, training, governing data, identifying enhancement opportunities, and overall system support.
They ensure effective utilization of these platforms and collaborate with the organization to ensure the optimal user experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides user support and acts as an administrator for the online store and general system including managing access, resetting passwords, providing guidance, investigating and resolving issues, and routing to the correct department. Ensures Online Store content is displayed properly and updated regularly via the Enterprise resource planning (ERP) system, Product Information Management (PIM) system, and Content Management System (CMS). Supports the administration of the Product Information Management (PIM) system including managing extensions, assisting users, resolving issues, and extracting information. Accountable for training users.
Ensures training database is current, creates training videos and scripts, conducts live training sessions, and recommends and executes opportunities to enhance the training program. Coordinates and performs thorough testing of all new and revised system features, functions, and reports.
Documents findings, provides feedback, and offers solutions. Assists with maintaining system governance and data integrity.
This includes support with data auditing, addressing & correcting duplications, inaccurate or incomplete records with users (naming conventions, etc), purging of old records/reports/dashboards, transitioning user/record management, and adhering with processes to maintain clean data.
Documents user challenges, feedback, and requests for improvements.
Creates, manages, and collaborates on development tickets related to issues and enhancements. Plans and executes system communications to users including new users being brought into the system, new functionality being released, training sessions, opportunities for re-training, etc. Documents and tracks system stability and health.
Creates reports as requested.
Maintains KPIs and presents to division on a regular basis. Assists others within the Digital Strategy department, as needed.
EDUCATION REQUIREMENT:
Associates degree or equivalent from two-year college or technical school Background in Business Administration, IT/Computer Science, or related field
EXPERIENCE REQUIREMENT:
Two to four years related experience and/or training Experience with interconnected platforms, site content management, and/or website maintenance.
Technical knowledge of Salesforce (CRM, CPQ, and Commerce), SAP, and/or PIM (InRiver preferred). Experience interacting with and presenting to large groups.
Ability to communicate clearly and concisely across different levels within and outside of the organization.
Can effectively extract ideas and knowledge, document feedback, and understand and communicate key-takeaways/next steps. Experience with extracting, transforming, and interpreting large datasets.
Proficiency in SQL preferred. Knowledge of the construction business a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
Salesforce Accreditations: Salesforce Certified Administrator (preferred) Salesforce Certified Advanced Administrator (preferred) Salesforce Certified Business Analyst (preferred)
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Qualities include being detail oriented, highly proficient with technology, a quick learner, a strong communicator, and a self-starter/self-manager. Ability to excel in a remote work environment. Ability to excel both independently and in a team environment. Proficient in Microsoft Office Suite.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $65,000 and $70,000 plus a bonus opportunity.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-24 23:10:16
