Field Service Manager

Urmston, Manchester

Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30pm (1/2 hour lunch)

Salary : £30,000-£44,000

Service Manager

The Role

My client is a leading manufacturer in their sector who is looking for a Service Manager who will manage and drive change across their established and busy Service Department.

Service Manager

Main Responsibilities

• Manage all phases of projects, including engineering design, procurement, planning, installation, evaluation.
• Create designs to solve specific issues, including creating equipment specifications.
• Managing all in-house and on-site activities of the Service Department, including:
  
  
  
  • Field Service Engineers (currently 2)
  • Administrator (currently 1)
  • Service vehicles (currently 2)
  • Tooling & stock
  
  
• Maintaining and enhancing Service Department standards and protocols / work instructions
• Handling customer service enquiries
• Providing Distributor and Customer service training (when required)
• Liasing with Customers and attending meetings both in-house or at Customers sites
• Participating in Service / Maintenance Tenders & Contract discussions
• Development of service staff, ensuring all are appropriately trained to work safely and effectively in their
• selected areas / activities
• Responsible for staff performance reviews and disciplinaries
• Managing Service Department Health & Safety including staff safety and well being, PPE, COSHH etc,
• Risk Assessments
• Factory key holder and joint named responder in event of intruder alarm activation.
  

   

  Service Manager

  The Candidate

• Managing and developing an in-house and on-site Service Department within an SME

• Experience with hands on servicing / maintaining of electromechanical products

• Experience with equipment installation would be advantageous

• Electrical qualifications would be preferred

• Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified

• Working with ISO 9001 & 14001 Standards

• Have full UK Driving Licence Chemical Project Engineer

Benefits

• Pension
• Private healthcare cover
• Mobile phone

Service Manager

Key Words

Service Manager, Field Service Manager, Service Engineer Manager, Service Engineering Manager, Field Service Engineering Manager, ISO9001, ISO14001, Electromenchanical, Irlam, Manchester.

Please contact amy.mchugh@winsearch.uk for more information.

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