Client Experience Manager
Negotiable Salary + Bonus + Fully Remote Working + Benefits
In order to drive improved client engagement, a results-driven Client Experience Manager is required to build productive and enduring relationships, providing high levels of customer advocacy, for a fast-paced, provider of flexible and scalable learning technology and digital learning solutions.
Our client is a fast growing, end-to-end learning solutions partner that provides truly flexible and value-add solutions, offering everything from just a few days of freelance support, all the way to a fully outsourced L&D function, learning platform services and solutions, and bespoke content.
Reporting to the CEO and working on a fully remote basis, the successful Client Experience Manager will play a significant role in realising a sustainable growth strategy by crafting long-term relationships that focus on annual recurring revenue potential.
Offering a true blend of strategy and delivery, the ideal candidate will draw on their extensive experience in a similar senior customer-centric role to analyse, define and deliver a company-wide account management programme.
Key Responsibilities
- Working with the Managing Director and wider leadership team to develop a strategy for client growth and retention within the business
- Build and maintain long term relationships with clients.
- Seek to understand client needs and goals
- Leverage client data and industry insights.
- Contribute to the implementation of data models to help make data driven decisions to grow existing client profitability
- Work in partnership with the Programme Success Lead to identify opportunities to drive cost-efficiencies and build economies of scale
- Ensure client satisfaction, and work with other internal teams to ensure this is front and centre
- Maximise revenue opportunity and seek annual recurring revenue opportunities where possible
- Feedback to internal teams to help with continuous improvement, messaging and positioning of our solutions/services
- Identify opportunities to up sell and cross-sell
- Troubleshoot issues and challenges, leveraging support from internal teams such as Solutions Delivery where needed
- Contribute to the ongoing sales enablement efforts across the business, using client insights to inform service positioning
Skills & Experience
- Minimum of 3 years of experience in strategic client relationship management
- Proven track record of driving client growth and satisfaction through strategic initiatives
- Analytical mindset with the ability to assess client needs and business opportunities
- Ability to analyse client spend and usage to identify growth opportunities
- Understanding of procurement processes and cost management
- Previous experience of mapping key stakeholders within client organisations
- Ability to manage multiple clients and projects at any one time
- Proficiency in using CRM platforms
- Exceptional communication skills across multiple channels
This is a wonderful long term career opportunity for an ambitious Client Experience Manager to play a pivotal role at the forefront of our client's engagement and account management strategy.
A negotiable, highly competitive salary is on offer, alongside an attractive benefits package, including private healthcare, flexible remote working and 25 days holiday.
Apply now!
- Start: ASAP
- Rate: Negotiable Salary + Bonus + Fully Remote Working + Benefits
- Location: Manchester, England
- Type: Permanent
- Industry: Sales
- Recruiter: MaxAd Recruitment Ltd
- Contact: Edward Cartledge
- Email: to view click here
- Posted: 2024-07-22 07:59:28 -
- View all Jobs from MaxAd Recruitment Ltd
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