Client Experience Manager

Negotiable Salary + Bonus + Fully Remote Working + Benefits

In order to drive improved client engagement, a results-driven Client Experience Manager is required to build productive and enduring relationships, providing high levels of customer advocacy, for a fast-paced, provider of flexible and scalable learning technology and digital learning solutions.

Our client is a fast growing, end-to-end learning solutions partner that provides truly flexible and value-add solutions, offering everything from just a few days of freelance support, all the way to a fully outsourced L&D function, learning platform services and solutions, and bespoke content.

Reporting to the CEO and working on a fully remote basis, the successful Client Experience Manager will play a significant role in realising a sustainable growth strategy by crafting long-term relationships that focus on annual recurring revenue potential.

Offering a true blend of strategy and delivery, the ideal candidate will draw on their extensive experience in a similar senior customer-centric role to analyse, define and deliver a company-wide account management programme.

Key Responsibilities

• Working with the Managing Director and wider leadership team to develop a strategy for client growth and retention within the business


• Build and maintain long term relationships with clients.


• Seek to understand client needs and goals


• Leverage client data and industry insights.


• Contribute to the implementation of data models to help make data driven decisions to grow existing client profitability


• Work in partnership with the Programme Success Lead to identify opportunities to drive cost-efficiencies and build economies of scale


• Ensure client satisfaction, and work with other internal teams to ensure this is front and centre


• Maximise revenue opportunity and seek annual recurring revenue opportunities where possible


• Feedback to internal teams to help with continuous improvement, messaging and positioning of our solutions/services


• Identify opportunities to up sell and cross-sell


• Troubleshoot issues and challenges, leveraging support from internal teams such as Solutions Delivery where needed


• Contribute to the ongoing sales enablement efforts across the business, using client insights to inform service positioning

Skills & Experience

• Minimum of 3 years of experience in strategic client relationship management


• Proven track record of driving client growth and satisfaction through strategic initiatives


• Analytical mindset with the ability to assess client needs and business opportunities


• Ability to analyse client spend and usage to identify growth opportunities


• Understanding of procurement processes and cost management


• Previous experience of mapping key stakeholders within client organisations


• Ability to manage multiple clients and projects at any one time


• Proficiency in using CRM platforms


• Exceptional communication skills across multiple channels

This is a wonderful long term career opportunity for an ambitious Client Experience Manager to play a pivotal role at the forefront of our client's engagement and account management strategy.

A negotiable, highly competitive salary is on offer, alongside an attractive benefits package, including private healthcare, flexible remote working and 25 days holiday.

Apply now!