Service Support Technician - Bradford

Service Support Technician - Bradford

Location: Bradford - Hybrid working 3 days office, 2 days home.

Salary: £22-24k + Bens + Training on products

Environment: - Customer Service, Service Desk, ServiceNow, Fault Management, SLA's, Escalations, IP, Cisco, Networks.

The role of Service Support Technician will encompass a range of key customer service activities providing support to customers.

You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance.

Key responsibilities:
Your day will consist of fault management primarily, as well as general support for our various in-house, market leading business-led communications products.

You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.
, Dealing with customer issues and working to find resolutions
, Work in a fast paced, customer facing environment
, Learn about our products and solutions to provide great customer experiences

Experience and skills:

, An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
, Thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
, Can bring excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
, Have a working knowledge with routing and switching technologies.
, Have familiarity with technology vendors such as Cisco and Juniper.
, Have a friendly and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
, Have a good technical understanding and a logical approach to resolving diagnostic issues.
, Ideally, you'll have experience of providing technical customer support for Data technologies.

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.



For more information or a list of current vacancies, please see our web site at mecscomms.co.uk