Customer Service Administrator

As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based in Banbury.

The business specialises in supplying to the food industry and have a real passion for building partnerships with their customers with ingredients of the highest quality.

Working as part of a dedicated team.

The role is full time, permanent, based in Banbury offering a starting salary of up to £27,000.

Purpose of the role is to provide excellent levels of customer care, processing orders and providing after sales service.

Key Accountabilities for the Customer Service Administrator:

• Processing customer orders


• Confirming receipt of all orders to customers


• Arranging delivery with hauliers


• Raising customs import and export documentation as required


• Raising sales invoices


• Booking in deliveries


• Validating purchase orders


• Communicating with suppliers


• Maintaining all contract records


• Ordering and arranging delivery of stock, ensuring stock rotation


• Liaising with internal teams


• Investigating any stock discrepancies

Key Skills Required for the Customer Service Administrator:

• Sales order processing experience


• Highly organised administration skills


• Stock control experience


• A flexible approach to your role, whilst being able to prioritise workloads effectively


• Solid customer service skills and rapport building skills


• Confident communicator


• Excellent verbal and written communication skills with strong attention to detail


• Organised with a positive demeanour

What's in it for you?

• A starting salary of up to £27,000


• Monday to Thursday 8.30 - 5.00 and Friday 8.30 - 4.30 pm with an hour for lunch


• 33 days holiday including Bank Holidays


• Opportunity to join an established and highly successful local employer