Customer Support Advisor - Compliance

As Customer Support Advisor - Compliance you will be joining a growing not-for-profit membership organisation who work in the recycling and sustainability sector.

They have a collaborative, supportive and inclusive culture.

The position is based in Banbury and offered on a part time (min 3 days a week) or full time, permanent and offers a salary of between £30,000 to £33,000 (pro rata for part time) Mon - Fri with flexible hybrid working with a min of two days in the office each week.

Purpose of the role:

To provide support and advice for members.

Developing knowledge of this sector and focusing on the audit service

Key Responsibilities for the Customer Support Advisor - Compliance:

• Handling incoming member queries within the requirements of their SLAs


• Successfully delivering compliance audits


• Using CRM system data ensuring effective support


• Supporting member compliance queries for labelling service


• Analysing packaging data to ensure data supplied requirements are met


• Identify ways to support members through the audit process


• Answering any queries to a positive conclusion


• Developing knowledge of the sector


• Building relationships with the wide range of members


• Using knowledge developed to assist with the development of tools and tailored support


• Working with the Marketing team on member communications


• Liaising with the finance team


• Coordinating artwork requests

Key Skills Required for the Customer Support Advisor - Compliance:

• Solid customer service skills


• Experience of working within audit or compliance would be an advantage


• Confident communication skills


• Experience of working with a CRM system


• Organised administration skills


• Strong IT skills fluent in Microsoft Office


• Ability to work independently and as part of a team


• An interest in learning and taking on new skills


• Excellent rapport building skills with the ability to own the relationship

What's in it for you?

• Full or part time (min 3 days a week) permanent role


• A salary of up to £33,000 (pro rata for part time)


• Flexible hybrid working - min 2 days in the office each week


• 25 days holiday + extra for Xmas close down and bank holiday - you can buy hol too


• Up to 10% annual bonus


• 10% non-contributory pension


• Annual 2 days off for volunteer opportunities


• Childcare holiday scheme days

Please note closing date 15th August 2024c