Aftersales Consultant

Aftersales Consultant
Location: Holborn, London
Hours: 37 per week
Contract: 3 months temp ongoing
Summary:
An exciting opportunity to join a leading housing association in Holborn as an Aftersales Consultant.

The role involves managing staircasing and equity loan cases to ensure smooth completions within set targets.

You'll be providing advice to homeowners and key stakeholders, interpreting leases and mortgages while maintaining accurate records.
THE ROLE
As an Aftersales Consultant, you will provide a high-quality service to homeowners and key stakeholders, ensuring that staircasing and equity loans progress smoothly and within agreed timelines.

• Ensure timely completions for staircasing and equity loan cases, meeting set targets.


• Manage customer enquiries via phone, email, or post professionally, offering expert advice.


• Interpret leases and equity mortgages, providing accurate information to customers and stakeholders.


• Maintain detailed, audit-compliant records and log customer interactions.


• Ensure all procedures align with staircasing/equity loan policies and anti-money laundering regulations.


• Prepare and deliver weekly reports on caseload progression, highlighting achievements against targets.


• Stay updated on relevant legislation and technical knowledge to deliver top-tier service.

THE CANDIDATE
The ideal candidate will have prior experience in a similar Aftersales or Housing role, with a strong understanding of shared ownership and equity loans.

• Excellent verbal and written communication skills.


• Proven ability to interpret shared ownership leases and equity mortgages.


• Experience with IT systems and case management databases.


• Strong attention to detail and ability to work independently to meet deadlines.


• Knowledge of FCA and AML regulations with experience in handling financial assessments.

THE CONTRACT

• 3 months, with potential to move to a permanent role.


• The pay range for the role is £24.00 to £26.00 per hour LTD company rate.
  
  The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772 208966 and ask for Beth