ServiceNow Lead Technical Consultant

Our client is seeking a skilled and experienced Lead Technical Consultant to become a key player in their dynamic team in London.

This role presents an exciting opportunity to spearhead IT Service Management (ITSM) and IT Operations Management (ITOM) initiatives, with a focus on Discovery, Asset Management, and Software Asset Management (SAM).

If you have a passion for ITSM and ITOM and can demonstrate a solid track record in these domains, we want to hear from you!

Key Responsibilities:

• Take the lead in designing, developing, and implementing ITSM and ITOM solutions, particularly in Discovery, Asset Management, and SAM.
• Collaborate with clients to gain insight into their business requirements and translate those into effective technical solutions.
• Manage the integration of ITOM modules with other enterprise systems to ensure data integrity and streamline processes.
• Provide technical guidance and mentorship to junior consultants and developers.
• Work alongside cross-functional teams to deliver high-quality projects on time and within budget.
• Keep abreast of the latest trends and best practices in ITSM and ITOM to drive continuous improvement.

Requirements:

• A minimum of 5 years of proven experience as a Lead Technical Consultant, with a strong emphasis on ITSM and ITOM, especially in Discovery, Asset Management, and SAM.
• Excellent communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
• Experience with HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and Application Portfolio Management (APM) is a bonus, but not mandatory.
• Willingness to work in a hybrid model, spending 2 days per week in the office in London.

Why Join Our Client?

• Opportunity to lead innovative ITSM and ITOM projects with a forward-thinking team.
• A collaborative and supportive environment that promotes professional growth.
• Flexible hybrid working model.

If you’re an expert in ITSM and ITOM looking to lead impactful projects for our client in the vibrant city of London, we’d love to hear from you!