ServiceNow Business Analyst

Are you a ServiceNow Business Analyst seeking an exciting opportunity within a forward-thinking organisation in the UK?

We are working with a client to find a talented ServiceNow Business Analyst.

The ServiceNow platform is a critical component of their technology strategy, underpinning their digital service offerings.

• Collaborate with internal teams to identify and shape requirements, developing bespoke process solutions.
• Evaluate business processes, create use cases, and document comprehensive functional specifications.
• Take part in workshops to recommend the best solutions and provide insights on requirement adjustments.
• Engage with stakeholders to secure agreement on solutions, maintaining strong, positive relationships.
• Ensure meticulous documentation of requirements, design details, and project deliverables.
• Design intuitive user interfaces with a focus on optimising the user experience.
• Support testing activities and aid in end-user adoption through clear communication and training.

• A Bachelor’s or Master’s degree in Computer Science or a related field.
• At least 3 years of experience in business process analysis.
• Demonstrated experience as a business process analyst.
• Expertise in leading workshops, gathering user requirements, and obtaining stakeholder approval.
• Strong capability in managing stakeholder expectations, ensuring compliance with standards and timelines.
• Proficiency in ServiceNow, with experience in modules such as ITSM, ITOM, SPM, IRM, and others.
• Preferably, possession of relevant ServiceNow certifications.
• Experience working within Agile/SCRUM methodologies.
• Fluency in English is essential.

Our client offers a competitive salary based on experience, along with a robust benefits package, including bonuses, a pension scheme, flexible working options, 32 days of annual leave, a travel allowance, and more.

You will be joining a company dedicated to investing in its employees, offering a supportive work environment.

They also organise regular company events, volunteering opportunities, and other initiatives to engage their team.

If this role appeals to you, please apply and submit your CV!