ServiceNow ITAM Specialist

Linking Humans, a specialist ServiceNow recruitment agency is partnering with a dynamic organization to find a talented ServiceNow ITAM Specialist to join their client's team.  In this role, you will be responsible for designing, developing, and implementing IT Asset Management (ITAM) solutions within ServiceNow, with an emphasis on seamless integration with IT Operations Management (ITOM).

You will work closely with various teams to optimize asset management processes and improve service visibility, ensuring smooth IT operations and infrastructure management.

Responsibilities:

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  Design and implement ServiceNow ITAM solutions, integrating them with ITOM modules such as Discovery, Event Management, Service Mapping, and Cloud Management.

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  Lead ITAM-ITOM integration efforts to create cohesive workflows that enhance asset management and operational processes.

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  Configure and maintain the Configuration Management Database (CMDB), ensuring accurate data for ITAM and ITOM functionality.

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  Collaborate with IT and business teams to deploy ITAM services that align with ITOM processes, supporting overall business objectives.

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  Troubleshoot and resolve technical issues related to ITAM and ITOM functionalities within the ServiceNow platform.

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  Provide expert guidance on ITAM best practices, especially in conjunction with ITOM solutions to improve automation and optimization.

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  Support platform upgrades and enhancements, ensuring the continued efficiency and performance of ServiceNow ITAM and ITOM modules.

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  Create and maintain technical documentation, design specifications, and user training materials.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow ITAM solutions, including integration with ITOM (Discovery, Service Mapping, Event Management).
• Strong knowledge of ITIL processes and frameworks.
• Proven experience managing CMDB with a focus on data integrity and operational efficiency.
• Familiarity with cloud infrastructures such as AWS or Azure and cloud-based monitoring tools.
• Expertise in automation and orchestration tools within ServiceNow.
• Ability to work both independently and collaboratively in a fast-paced environment.
• ServiceNow certifications in ITAM or ITOM are highly desirable.
• Proficiency in scripting languages such as JavaScript, PowerShell, or Python.
• Experience with third-party integrations to ServiceNow, such as monitoring tools or CMDB synchronization.
• Strong analytical and problem-solving skills with a keen attention to detail.
  

Why Apply?

This is an exciting opportunity to join a forward-thinking organization at the forefront of industry innovation.

Our client provides a dynamic, collaborative workplace where your contributions will directly shape the success of high-impact projects.

If you’re driven by solving complex challenges, eager to work with cutting-edge technologies, and ready to advance your career in a thriving environment, we encourage you to apply.

Full visa sponsorship and relocation package available.