ServiceNow ITSM Process Manager

Our client is seeking an experienced ITSM Process Manager to join their team and drive excellence in Service Transition and Operational processes.

This role is ideal for professionals with a strong background in ITSM frameworks and a collaborative approach to managing complex environments.

Key Responsibilities:

  • Oversee and improve ITSM processes, including Request, Change, Incident, and Problem Management.
  • Manage and facilitate Change Advisory Board (CAB) meetings to ensure effective decision-making.
  • Maintain and optimise the CMDB to support operational processes.
  • Collaborate across teams to ensure seamless service transitions.

Qualifications & Skills:

  • Proven experience in ITSM, CMDB, and CAB processes.
  • Expertise in Service Transition and Operational activities.
  • Strong understanding of ITIL best practices (certifications are a bonus).
  • Fluent in English; German is a bonus but not required.

Additional Details:

  • Availability: Immediate start.
  • Work Arrangement: Fully remote with occasional office visits (a few times per year).
  • Contract: Long-term, with extensions every 6 months.
  • Pay Structure: Hourly rate with additional pay for extra hours worked.

If you’re ready to take on this dynamic role and make an impact, we’d love to hear from you!





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