Training & Service Standards Manager - Hospitality

Location : Malta

Salary : Competitive

Are you in a top hospitality group or premium restaurant group ?

Do you have a passion for training and development? Are you a champion for exceptional guest service? If so, we want to hear from you!

About Us:

Our client is a well-known restaurant group recognised for delicious food and fantastic service.

They are looking for a talented and motivated Training Manager / L&D Specialist to join the team and play a key role in ensuring their continued success.

The Role:

In this exciting role, you will be responsible for all aspects of training and development for the restaurants.

You will create and deliver engaging training programs, monitor guest feedback, and develop the service standards to ensure a consistently exceptional guest experience.

Alongside the Director of Operations, you will also play a key role in coaching and supporting the managers to help them lead their teams.

Responsibilities:

• Design and deliver brand-specific training programs for all employee levels.
• Develop and implement an annual training plan to address identified learning and development needs.
• Conduct training sessions on a variety of subjects, including Guest Experience, Train the Trainer, Health & Safety, and Leadership.
• Monitor and analyze guest feedback (including mystery diner reports) to identify areas for improvement.
• Develop and recommend external training courses/materials to meet identified training needs.
• Manage the administration of both on-site and off-site training programs.
• Partner with HR to support recruitment efforts.
• Ensure compliance with all company rules and regulations.
• Maintain a high-quality standard of service throughout our restaurants.

Requirements:

• 3 years of experience working in high-end restaurants.
• Strong understanding of how training and development contribute to restaurant success.
• English fluency - excellent verbal and written communication skills (additional European language a plus).
• Proven ability to develop and deliver engaging training programs.
• Strong analytical and problem-solving skills.
• Excellent time management and organizational skills.
• Leadership skills and the ability to coach and mentor others.
• Ability to work flexible hours, including weekends and holidays.
• Passion for exceptional guest service.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a team that is passionate about creating exceptional dining experiences.

Are you interested by this super challenge ? To apply please submit your resume to Beatrice @corecruitment.com