Application Support Manager
Location: London
Salary: £55,000 plus benefits

Are you a tech-savvy leader with a passion for ensuring the smooth operation of business-critical applications? We’re seeking an Application Support Manager to join a dynamic team in the hospitality and leisure industry.

This is a fantastic opportunity to drive performance, lead a skilled team, and collaborate with key stakeholders to deliver exceptional application support services.

Must have experience in:
• Managing and supporting critical hospitality applications such as Property Management Systems (PMS) Point of Sale (POS) systems, booking engines, and CRM platforms.
• Overseeing integrations between booking platforms (e.g., OTA, GDS) and in-house applications.

Key Responsibilities:
• Oversee the IT application support team, ensuring efficient delivery of services.
• Analyse user needs to provide proactive support and identify opportunities for improvement.
• Manage release processes, testing, and department-wide communication for applications.
• Ensure timely resolution of incidents and enhancement requests while adhering to SLAs.
• Collaborate with cross-functional teams to implement technologies that support business goals.
• Lead strategic technology planning and ensure systems align with business objectives.
• Stay updated with emerging technologies and trends in the hospitality industry.
• Secure data, troubleshoot system issues, and provide 24/7 application support when required.
• Develop support documentation, mentor staff, and maintain strong internal relationships.

Experience:
• Strong technical expertise and leadership experience in application support.
• Exceptional problem-solving skills and a customer-focused mindset.
• Proven ability to manage multiple projects and coordinate with cross-functional teams.
• Knowledge of data security and compliance within the hospitality or leisure sector is a plus.
• Strong communication skills and the ability to mentor and develop teams.

Why apply:
• Lead a talented team in a fast-paced, exciting industry.
• Opportunity to influence and optimize critical business applications.
• Work in a supportive and collaborative environment.