ServiceNow Business Analyst

Linking Humans is looking for an experienced ServiceNow Business Analyst for our client in Dubai, UAE.

Our client is a leading global technology firm that is expanding their ServiceNow team.

They are seeking a skilled ServiceNow Business Analyst to assist in streamlining processes and driving ServiceNow-related initiatives for their growing operations in Dubai.

Key Responsibilities:

• Gather, analyse, and document business requirements for ServiceNow platform implementations and enhancements.
• Work with business stakeholders to ensure ServiceNow solutions meet organizational needs and align with business objectives.
• Facilitate and lead workshops and meetings with stakeholders to define requirements and ensure alignment.
• Analyze ServiceNow Performance Analytics to provide insights into key metrics and trends, and support decision-making processes.
• Create detailed functional specifications, user stories, and process flow diagrams.
• Collaborate with ServiceNow development teams to ensure technical solutions align with business requirements.
• Assist in creating test plans and ensure business requirements are properly tested during implementation and upgrades.
• Support the deployment of ServiceNow solutions by conducting user acceptance testing (UAT) and offering post-go-live support.
• Identify opportunities to optimize processes and enhance the value of ServiceNow within the organization.
• Stay up-to-date with ServiceNow updates and features, and make recommendations for improvements based on industry best practices.

Required Qualifications & Experience:

• Minimum 3 years ofexperience working as a ServiceNow Business Analyst.
• Strong experience with Performance Analytics on the ServiceNow platform, including data gathering, reporting, and dashboard creation.
• Proven experience gathering and analyzing requirements, and translating them into clear, actionable deliverables for ServiceNow projects.
• Hands-on experience working with multiple ServiceNow modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM, etc.).
• Knowledge of ServiceNow configuration and customisation options.
• Familiarity with ITIL processes and best practices.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with technical and non-technical stakeholders.
• ServiceNow Business Analyst certifications or related ServiceNow certifications are highly desirable.
• Strong enthusiasm and desire to relocate to Dubai.

What You Will Get:

• Competitive, tax-free salary.
• Visa sponsorship and relocation assistance to help you move to Dubai.
• Opportunity to work on exciting, cutting-edge projects with top-tier clients.
• A dynamic and collaborative work environment where you will be challenged and supported.
• Comprehensive benefits package.
• Opportunities for career development and certifications.

Apply now!