Salary: €38200

Start: ASAP

Languages: German and English

I am looking for a Front Office Supervisor who can oversee the daily operations of the hotel's front desk, ensuring excellent guest service and smooth check-in and check-out procedures.

You assist in managing the front office team, handle guest concerns, and support overall hotel operations to maintain high standards of hospitality.

Key Responsibilities:

• Supervise and support front desk staff in daily operations, ensuring efficient and professional service.
• Assist with guest check-ins, check-outs, and special requests.
• Handle and resolve guest complaints and escalate issues when necessary.
• Monitor room availability and coordinate with housekeeping for room readiness.
• Train and mentor front office employees to maintain service excellence.
• Ensure compliance with hotel policies and procedures.
• Oversee financial transactions, including cash handling and billing.
• Assist in scheduling staff shifts and managing workload distribution.
• Maintain communication between front office, housekeeping, and other hotel departments.
• Conduct performance evaluations and provide feedback to improve team efficiency.

Skills & Qualifications:

• Previous experience in a front office or hospitality role, with supervisory experience preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency in hotel management software and reservation systems.
• Ability to handle high-pressure situations and multitask effectively.
• Fluent in German and English

Working Hours:

• Shift-based, including evenings, weekends, and holidays as required by hotel operations.