ServiceNow ITOM Developer – Abu Dhabi

We are working with a leading organisation in Abu Dhabi that is scaling its ServiceNow platform across the full ITOM suite.

They are seeking an experienced ServiceNow ITOM Developer with proven expertise in Event Management, Discovery, and Service Mapping to join their in-house team and play a pivotal role in their digital operations journey.
Responsibilities:

- Develop, configure, and enhance the ServiceNow ITOM suite, with a focus on Event Management, Discovery, and Service Mapping
- Design and implement robust discovery schedules, probes, sensors, and patterns for hybrid environments
- Build and maintain accurate service maps aligned with CMDB architecture and business services
- Integrate ITOM capabilities with other ServiceNow modules and third-party monitoring tools
- Collaborate closely with architects, platform owners, and infrastructure teams to ensure best practice implementation
- Document all technical work and provide knowledge transfer to internal teams

Requirements:

- Minimum 3–5 years’ hands-on experience as a ServiceNow Developer, with a core focus on ITOM modules

- Deep technical knowledge and successful implementation experience in:

- Event Management (connector setup, event rules, alert management)
- Discovery (credentials, patterns, MID Server management)
- Service Mapping (manual and dynamic mapping, troubleshooting issues)

- Strong understanding of CMDB structure, data models, and integration best practices
- ServiceNow certifications in ITOM, Discovery, or Implementation Specialist (preferred)
- Excellent English communication skills
- Willing to relocate to Abu Dhabi and work on-site full-time

What’s on Offer:

- Tax-free salary of AED 16,000 – 23,000/month, depending on experience
- Full visa sponsorship and relocation assistance
- Private medical insurance
- Three months’ paid accommodation upon arrival
- The opportunity to work on a long-term ServiceNow transformation programme at enterprise scale