Start: ASAP

Languages: English, French and Flemish is an added bonus

About the Role

I am looking for an enthusiastic and knowledgeable Head Waiter to join a vibrant team in for a fantastic Restaurant!

This role is perfect for someone who loves great food, busy service, and leading a tight-knit front-of-house crew.

You’ll take pride in delivering top-tier guest experiences, leading by example, and helping the team master every aspect of service.

Your Key Responsibilities

Menu & Service Mastery

• Become an expert on all food, drink, and wine offerings—including pairings, ingredients, preparation methods, and any dietary/allergy options
• Stay updated on daily specials, menu changes, and guest promotions
• Coordinate with the bar and kitchen on pacing and order delivery, ensuring smooth workflow and timely service

Floor & Guest Management

• Know the restaurant’s layout, table numbers, and special areas for seamless service flow
• Greet guests, build rapport, and guide them through the menu, always aiming to enhance their experience
• Handle all types of payments and ensure accurate processing

Core Values & Standards

• Model and uphold the restaurant’s core values in every interaction
• Follow health, food safety, and emergency procedures at all times
• Lead pre-shift setup and manage closing routines with attention to detail

Leadership & Team Coordination

• Delegate tasks for maximum efficiency; motivate and mentor staff throughout each shift
• Prioritize essential service tasks such as taking orders, processing payments, and resolving issues
• Deliver clear, effective communication to both staff and guests, both verbally and with any service tools
• Address guest requests and complaints calmly and promptly, turning challenges into positive experiences

Upselling & Revenue Growth

• Train and inspire the team to upsell, from recommending drinks and side dishes to closing with dessert and coffee
• Focus on empty glasses, timely refills, and consistently suggesting menu add-ons

Active Tasks (During Busy Service)

• Speed up table turns without sacrificing quality
• Manage meal timing and coordinate across kitchen and bar
• Ensure requests and special dietary needs are handled efficiently and clearly
• Maintain a visible leadership presence on the floor, ready to jump in where needed
• Monitor team energy, helping everyone stay motivated and coordinated

What You Bring

• Proven experience in a high-energy, guest-focused restaurant environment
• Strong knowledge of food and drink menus, with passion for sharing that with team and guests
• Natural leadership skills: organized, approachable, and a confidence-builder for colleagues
• Expertise in troubleshooting, problem-solving, and handling challenging situations with grace
• Ability to manage timing, coordinate multiple moving parts, and adapt to the unexpected
• Commitment to health, safety, and upholding brand values at all times
• Drive to deliver memorable experiences, motivate your team, and continually raise the bar

PLEASE NOTE THAT YOU HAVE FULL WORKING RIGHTS IN BELGIUM AS MY CLIENT WILL NOT SPONSOR ON THIS OCCASION.