ServiceNow Process Consultant / Business Analyst – Dubai / Abu Dhabi

We are seeking an experienced ServiceNow Process Consultant / Business Analyst to join a leading organisation in the UAE.

This is an exciting opportunity for a skilled professional to contribute to impactful projects while enjoying excellent benefits and a competitive salary.
Location: Dubai or Abu Dhabi, UAE
Salary: 17K – 25K AED per month (dependent on experience)
Certification Requirement: ITIL Certification – essential
Key Responsibilities:

- Analyse, document, and improve business processes within the ServiceNow platform.
- Gather requirements from stakeholders and translate them into functional specifications.
- Work closely with technical teams to ensure successful configuration and implementation of ServiceNow solutions.
- Provide guidance on ITIL best practices to optimise service management processes.
- Facilitate workshops, training sessions, and stakeholder meetings.

Requirements:

- Proven experience as a ServiceNow Process Consultant or Business Analyst.
- ITIL Certification is mandatory.
- Strong understanding of IT service management processes and workflows.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, collaborative environment.

Benefits:

- Paid flight for joining
- Medical insurance (employee coverage in Dubai / family coverage in Abu Dhabi)
- 3 months paid accommodation upon arrival
- Full visa sponsorship
- 22 days annual leave plus public holidays
- Bereavement leave
- Maternity leave
- Sick leave
- Study leave
- Gratuity payment (mandatory lump sum after 1+ years of service in the UAE)