Servicenow Process Architect – Dubai

We're hiring on behalf of a leading consultancy delivering high-impact ServiceNow solutions across the Middle East.

They’re looking for a Process Architect with strong ServiceNow experience.

Arabic is a bonus but not essential if you're already in the UAE.

Key Responsibilities

- Design and optimise service-based business processes aligned with ITIL 4.
- Lead client workshops, gather requirements, and create detailed process documentation.
- Collaborate with technical teams to ensure build aligns with business needs.
- Support testing cycles, training, and stakeholder adoption.
- Engage in pre-sales and bid work when required.

Requirements

- Based in the UAE.
- Bachelor’s degree in IT or related field.
- ITIL 4 Foundation + ServiceNow CSA.
- At least 3 ServiceNow CIS certifications (e.g.

ITSM, CSM, GRC, etc.).
- Proven experience in ITSM consulting and process design.
- Strong communication and documentation skills.

Nice to Have: Arabic language skills