Sales & Operations Director – Beauty & Cosmetic Retail / Franchise

Location: London (Hybrid – 2 days office / field & home-based)
Salary: up to £100,000 + bonus
Travel: UK-wide

Are you a high-performing multi-site leader from QSR, fast casual, or premium retail ready to step into the beauty and cosmetic sector?
Do you thrive on delivering commercial results, building high-performing teams, and engaging with entrepreneurial franchise partners?

We’re looking for a Sales & Operations Director to lead the operational and commercial performance of a nationwide network of 60+ premium beauty and cosmetic retail locations.

This is a rare opportunity to apply your operational discipline and commercial sharpness from fast-paced consumer industries to one of the most dynamic growth areas in retail.

What You’ll Be Doing

• Lead, coach, and develop a team of Regional Managers to deliver sales growth and operational excellence across the UK.

• Drive commercial performance across both corporate-owned and franchised beauty & cosmetic retail locations.
• Partner with franchisees to create and execute robust, commercially focused business plans.
• Analyse P&L, KPIs, and labour metrics to identify opportunities and act decisively.
• Implement operational processes and standards that ensure consistency, compliance, and an exceptional customer experience.
• Work with marketing, training, and HR teams to deliver aligned, high-impact initiatives.

What We’re Looking For

• Senior multi-site operational leadership experience, ideally from QSR, fast casual, or high-volume premium retail.
• Exposure to both corporate and franchise operations from the franchisor side.
• Strong commercial acumen and the ability to translate insight into action.
• High emotional intelligence with the ability to influence and inspire across all levels.
• Resilient, adaptable, and confident leading through change.
• A hands-on leader who thrives in a fast-paced, customer-centric environment.