Director of Front Office - RAK

We have partnered with this well-established International Hotel Group to find them a dynamic, experienced, and service-driven Director of Front Office to join their leadership team.

The ideal candidate will be a hands-on leader with a passion for delivering exceptional guest experiences and driving excellence across all front office operations.

Key Responsibilities to include:

• Oversee all aspects of the Front Office, including Reception, Guest Relations, Concierge, Bell Service, and Communications.
• Train, lead, motivate, and develop the front office team to ensure seamless guest service and operational efficiency.
• Maintain the highest standards of guest satisfaction, anticipating and addressing guest needs promptly.
• Manage departmental budgets, forecasting, and cost control while optimizing room revenue and occupancy.
• Ensure smooth coordination with other departments (Housekeeping, Engineering, Sales, and F&B).
• Implement and monitor SOPs and brand standards in alignment with company policies.
• Handle VIP arrivals, guest complaints, and special requests with professionalism and discretion.
• Support digital initiatives and guest engagement strategies to enhance the overall guest journey.

Requirements:

• Minimum 3+ years of leadership experience in Front Office management within a luxury or 5-star hotel environment, ideally in the UAE
• Proven track record in guest satisfaction, team development, and operational excellence.
• Pre-opening experience is beneficial but not essential for the role
• Strong communication and interpersonal skills; fluent in English
• Proficiency in PMS (Opera Cloud or similar) and Microsoft Office applications.
• Strong financial acumen and analytical ability.
• Flexible, results-oriented, and able to thrive in a fast-paced, multicultural environment.

Salary Package offered:

AED 17,500 – 20,000 pm all-inclusive and dependent upon experience plus other benefits: annual ticket, annual bonus, medical and life insurance, discounts.

Get in touch: michelle@corecruitment.com