Breakdown Controller needed, days, rota work, 25 days holiday + BH, permanent position, paying up to £28k, working for a well-established, growing automotive company.

Location of the Breakdown Controller: Halifax area

The Breakdown Controller will support the supervision of maintenance and repair activities, working closely with the service team to ensure efficient completion of tasks.

The role also involves maintaining correct data in in-house systems, covering regional controller absences, and assisting with general administration when required.

This role suits someone from an automotive background: Service coordinator role, Technical Customer service, Parts advisor, Roadside assistance controller, Fleet administrator, Service desk controller….

Responsibilities for the Breakdown Controller role:

• Handle customer calls and log repair requests.


• Allocate Field Service Engineers and reschedule jobs as needed.


• Liaise with service supervisors and managers, keeping customers updated on job progress.


• Manage daily queries from internal and external customers.


• Ensure service records and parts sales are accurately recorded and passed to the technical team.


• Provide data and updates on completed or outstanding service work.


• Support team members and collaborate with other departments on ongoing projects.


• Carry out any additional duties to support business needs.

Benefits for the Breakdown Controller:

• Cycle to work scheme


• Employee discounts


• Employee health and wellbeing programme


• Life Insurance


• On-site parking


• Referral Programme


• Sick Pay


• 25 days holiday


• Investment in your training and development


• Collaborative, safety-first workplace


• Real impact on fleet performance and sustainability

If you are interested in the Breakdown Controller role, please contact Maisie at E3 Recruitment