Customer Service Manager

We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester.

This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000.

Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management .

You'll be given the autonomy to run your department and make your mark.

Key Responsibilities for the Customer Service Manager:

• Manage the day to day running of the customer service department


• Lead, manage and motivate the customer service team, creating a positive culture and working environment


• Monitor and manage workloads to ensure service levels are achieved consistently


• Resolve any escalated complaints promptly


• Monitor and manage KPIs


• Support in managing customer service budgets


• Effectively manage order and customer enquiry systems


• Work closely with other department to ensure high standards of service are maintained and accuracy of orders


• Drive continuous improvement with process, performance


• Act as Duty Manager when required for the site

Key Skills Required for the Customer Service Manager:

• Proven experience in managing a customer service team


• Strong, collaborative leadership experience


• Adaptable in a changing environment


• Able to prioritise and manage multiple tasks


• Ability to create and nurture a positive culture


• Experience in managing high volume, fast paced customer service environment


• Proficient IT skills, SAP would be an advantage


• Proactive mindset, with excellent problem solving skills


• Highly organised with meticulous attention to detail


• Confident communicator, able to build strong relationships


• Own transport essential

What's in it for you?

• Salary of between £35,000 and £40,000


• 25 days holiday plus bank holidays


• Employee discount scheme


• Food for lunches provided


• Health and well being programme


• Free onsite parking


• Be part of a growing and developing business