Membership Director – Ultra Luxury Members Club | St.

Moritz

Salary: Negotiable

We are seeking an accomplished Membership Director to lead and grow the membership experience for a prestigious ultra-luxury members club launching in St.

Moritz, Switzerland.

This is a rare opportunity to shape the member journey and deliver bespoke, world-class experiences in one of the most iconic alpine destinations.

Based in St.

Moritz, with seasonal focus during the winter months (approx.

6 months on-site), ensuring a visible presence and hands-on engagement with members.

Off-season focus on strategic planning, membership growth, and long-term relationship management.

The Membership Director will be accountable for the full membership lifecycle, from acquisition and onboarding to engagement and retention.

You will cultivate a culture of excellence and discretion, ensuring every member enjoys a tailored and elevated experience.

Responsibilities:

• Drive membership strategy, acquisition, and retention across all segments.
• Develop and maintain strong, trusted relationships with members, ensuring exceptional service and personalised engagement.
• Collaborate with operations and events teams to deliver world-class experiences for members year-round.
• Lead a dedicated membership team, fostering a culture of excellence, discretion, and attention to detail.
• Monitor membership metrics, reporting on growth, retention, and engagement, and implement initiatives to achieve targets.

Requirements:

• Proven experience in luxury hospitality, private members clubs, or exclusive lifestyle brands.
• Fluent in English; proficiency in German and/or Italian is required.
• Exceptional interpersonal and communication skills, with a track record of building strong relationships with high-net-worth clients.
• Commercially astute with experience managing membership revenue and KPIs.
• Highly organised, proactive, and experienced in leading small, high-performing teams.