ServiceNow Lead Technical Consultant

We’re partnering with an expanding consultancy seeking a Lead Technical Consultant to take ownership of delivering ServiceNow solutions across a varied client base.
This role blends hands-on development with technical leadership and client engagement.
The Role

- Take ownership of technical delivery across multiple ServiceNow engagements
- Define solution approaches and ensure they are scalable, maintainable, and aligned with platform standards
- Configure and develop features including automation, integrations, and bespoke functionality
- Work closely with stakeholders to understand requirements and shape practical solutions
- Contribute to early-stage discussions including solution planning and technical input
- Support and guide other team members, sharing knowledge and improving delivery standards
- Collaborate with cross-functional teams to ensure smooth project execution
- Continuously identify ways to enhance platform usage and client outcomes

Experience Required

- Proven experience working with ServiceNow in a hands-on capacity
- Experience operating at a senior or lead level within delivery teams
- Strong scripting and development capability within the platform
- Experience working across full project lifecycles from design through to delivery
- Understanding of how to structure and scale solutions effectively
- Comfortable engaging directly with clients and managing expectations
- Eligibility for Security Clearance

Desirable

- ServiceNow certifications
- Familiarity with ITSM frameworks
- Exposure to additional modules or platform capabilities
- Experience contributing to solution design or pre-sales conversations

What’s on Offer

- Flexible hybrid working (office in the west midlands)
- Opportunity to work on a wide range of projects
- Clear progression opportunities
- Collaborative and forward-thinking environment