ServiceNow Lead Technical Consultant

Hybrid – 2 days a week from the office (London / Manchester / Glasgow / Newcastle – Hybrid) | Permanent

Linking Humans is supporting a leading global consulting organisation that is expanding its ServiceNow delivery capability.

They are looking for an experienced ServiceNow Lead Technical Consultant to lead complex ServiceNow implementations and support large-scale digital transformation programmes.

This role combines technical leadership, solution delivery, and stakeholder engagement, ensuring ServiceNow implementations are delivered to a high standard while aligning with business objectives, governance frameworks, and platform best practices.
Key Responsibilities Delivery & Technical Leadership

- Lead the delivery of ServiceNow implementation projects across enterprise environments
- Guide development teams on configuration, customisation, and integrations
- Ensure solutions follow ServiceNow best practices and architectural standards

Platform Expertise

- Oversee implementation across ServiceNow modules such as ITSM, ITOM, HRSD, IRM and SPM
- Provide technical guidance on scripting, workflows, and automation
- Support integration of ServiceNow with wider enterprise systems

Stakeholder Engagement

- Act as a bridge between business stakeholders and technical teams
- Facilitate workshops to gather requirements and design solutions

Quality & Governance

- Support testing, defect resolution, and release management
- Ensure documentation, governance compliance and operational readiness

Experience & Skills

- 5+ years of experience working within the ServiceNow ecosystem
- Strong experience across modules such as ITSM, ITOM, HRSD, IRM and SPM
- Experience delivering enterprise-scale ServiceNow implementations
- Strong understanding of ITIL processes and ServiceNow delivery standards
- Experience working within Agile and traditional delivery environments
- Strong communication and stakeholder management skills

Preferred Qualifications

- ServiceNow certifications such as CSA or CIS (ITSM, HRSD, ITOM etc.)
- ITIL certification
- Experience mentoring junior consultants and supporting technical teams
- Experience delivering complex digital transformation programmes