Client Communications Specialist

The Company
Our client is a well-established organisation within financial services, recognised for its strong focus on client experience, innovation, and continuous improvement.

With a collaborative and high-performing culture, they are committed to delivering clear, impactful communications that support both business objectives and client outcomes.

The Opportunity
An exciting contract to perm opportunity is available for a Client Communications Specialist to join a fast-paced and evolving environment.

This role will see you take ownership of end-to-end client communications, ensuring messaging is clear, accurate, and delivered seamlessly across multiple channels.

You will play a key role not only in executing communications but also in uplifting the function, bringing fresh thinking, identifying efficiencies, and exploring new tools, platforms, and AI-driven approaches to enhance how communications are delivered.

This is a role for someone confident in their ability to own the client communications space, build strong stakeholder relationships and deliver high-quality outputs to tight deadlines.

Based in the Sydney CBD, 3 days in office, 2 from home.

Contract to perm oppprtunity.

Key Responsibilities

• Own the end-to-end delivery of client communications, from briefing through to build and deployment


• Draft, edit and refine a wide range of client-facing communications across operational, product, compliance and marketing initiatives


• Translate ambiguous or partially formed briefs into clear, effective messaging that drives action


• Build, test and deploy campaigns using marketing automation platforms, including audience segmentation and journey management


• Apply strong data discipline when managing segmentation, audience selection and contact data


• Identify opportunities to improve processes, templates and communication frameworks to drive efficiency and consistency


• Leverage new tools, platforms and AI to innovate and enhance the client communications function


• Confidently manage competing priorities in a fast-paced environment while maintaining high standards

What We're Looking For

• Strong experience in client or customer communications, within a complex or regulated environment


• Hands-on experience with marketing automation platforms and audience segmentation


• A proactive mindset with the ability to identify improvements and implement more efficient ways of working


• Strong stakeholder management skills, with the ability to influence and build relationships across the business


• Comfortable working with ambiguity and translating broad requirements into clear outcomes


• A forward-thinking approach, with a willingness to experiment with new technologies and AI to drive innovation and ability to thrive in a fast-paced, high-pressure environment while maintaining quality and accuracy

Why Apply

• Opportunity to take true ownership of the client communications function


• Play a key role in driving innovation and uplifting communication capabilities


• Exposure to a wide range of stakeholders and business initiatives

Your Next Step

If you're a confident communications professional who enjoys owning outcomes, driving improvements, and delivering high-quality work in a fast-moving environment, this could be the perfect next step in your career.

Apply now to learn more.

Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.

Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.

We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.

At Parity, we believe in people, not just data.

Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process