Head of Operations – Premium Pub Group – London - £88,000 + Bonus + Benefits

We’re working with one of the UK’s leading premium pub operators to recruit an exceptional Head of Operations for their flagship London region.

This is a standout opportunity to lead a portfolio of 14 high-performing sites, representing the company’s highest-grossing patch.

The estate is made up of premium, food-led pubs known for delivering outstanding guest experiences, strong commercial performance and best-in-class hospitality standards.

The Role

As Head of Operations, you’ll be responsible for the overall performance of a 14-site London estate, leading and developing a team of General Managers to deliver exceptional operational and commercial results.

You’ll play a key role in driving sales, profitability, people development and guest experience, while maintaining the highest operational standards across the region.

 Key Responsibilities

• Lead, coach and inspire General Managers across a 14-site premium pub portfolio
• Drive commercial performance, sales growth and profitability across the patch
• Deliver exceptional standards in food, drink and service
• Build and develop high-performing management teams
• Use KPIs and financial data to identify opportunities and improve performance
• Ensure compliance and operational excellence across all sites
• Work closely with senior leadership on business strategy and operational initiatives
• Champion company culture, people engagement and succession planning

You will have:

• A strong track record in multi-site operations leadership
• Experience managing high-volume, premium hospitality businesses
• Excellent commercial and financial awareness
• A people-first leadership style with a passion for developing talent
• Strong operational knowledge and attention to detail
• The ability to influence, motivate and drive performance at all levels

What’s on Offer

• Salary up to £88,000
• Performance bonus
• Excellent company benefits
• Career progression opportunities within a respected hospitality group
• The chance to lead the business’s highest-performing London region

If you’re an experienced operator ready for your next senior leadership challenge, we’d love to hear from you.