Director of Rooms - Shipboard

Compensation: $14,000 USD per month + bonus & incentives
Rotation: 4 months on / 2 months off
Benefits: Single cabin accommodation and onboard benefits included

We are recruiting on behalf of an ultra-luxury hospitality brand launching an exceptional guest experience within the luxury cruise sector.

This is a rare opportunity for an experienced Rooms Division leader to join a world-class operation that combines the standards of luxury hospitality with the unique environment of high-end shipboard operations.

Key Responsibilities

• Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyage
• Oversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standards
• Lead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest service
• Drive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experience
• Actively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experience
• Collaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives

Ideal Candidate Profile

• Previous experience within luxury hotel operations is required
• Luxury cruise or shipboard hospitality experience is strongly preferred
• Extensive background within Rooms Division leadership roles in high-end hospitality environments
• Proven ability to lead large, multicultural teams in fast-paced operational settings
• Strong financial and operational management experience, including budgeting, labour planning, and service delivery oversight