1st/2nd Line IT Support Analyst

£30,000 - £35,000 + Hybrid Working + Excellent Benefits

If you've started building your IT support career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an excellent opportunity to join a growing IT services business where you can continue developing your technical skills and progress your career.

Working as part of a collaborative and supportive service desk team, you'll provide remote technical support across a wide range of client environments, gaining exposure to multiple technologies, systems and industries on a daily basis.


This is an ideal opportunity for someone with previous 1st or 2nd Line support experience within an MSP who enjoys problem solving, values excellent customer service and is looking to further develop their technical capabilities within a professional, forward-thinking business.

Key Responsibilities

• Provide 1st and 2nd Line technical support across a range of client environments


• Troubleshoot and resolve hardware, software and network-related issues


• Support users across Microsoft 365, Windows and cloud-based technologies


• Escalate more complex technical issues where appropriate


• Maintain accurate ticket updates and technical documentation


• Deliver a professional, customer-focused support experience at all times


• Assist with device setups, onboarding and user administration


• Support wider IT projects and on-site client visits where required

Skills & Experience

• Previous experience working within an MSP environment


• Experience in a 1st or 2nd Line IT support role


• Good working knowledge of Microsoft 365 and Windows environments


• Basic networking knowledge and troubleshooting ability


• Strong communication and customer service skills


• Well organised with the ability to manage and prioritise workloads


• A proactive attitude and willingness to continue learning and developing technically


• Relevant IT certifications or ongoing study would be advantageous

This is a fantastic opportunity to join a business that genuinely invests in its people, encourages development and offers clear progression opportunities as the company continues to grow.

You'll gain exposure to a wide variety of genuinely cutting edge technologies not yet in use anywhere else, while working alongside an experienced and supportive team who are committed to helping you progress your career.


If you're looking to build your future within a successful MSP environment and want a role offering variety, development and long-term progression, we'd love to hear from you.

Apply now!