Office Manager

Office & Operations Management

• Manage the day-to-day administration and operation of the business.


• Maintain the Business Management System with exceptional attention to detail.


• Coordinate daily schedules and dispatch cleaning teams efficiently.


• Ensure customer records, filing, correspondence, and office systems are maintained accurately.


• Manage office supplies, equipment, stock, and laundry requirements.


• Ensure compliance with GDPR, Health & Safety, and company procedures.

• Handle incoming customer enquiries professionally and courteously.


• Manage scheduling requests, service changes, and customer feedback.


• Resolve complaints promptly and effectively.


• Support new customer acquisition by booking quotations and cleaning appointments.


• Deliver excellent customer service to maintain high levels of satisfaction and retention.

• Prepare payroll information and process monthly payroll requirements.


• Support credit control activities and monitor outstanding payments.


• Process customer payments and prepare banking.


• Maintain payroll records and associated HMRC documentation.

• Assist with recruitment, onboarding, and employee administration.


• Coordinate holiday and absence records.


• Support staff training and development programmes.


• Maintain employee records, driving licence checks, MOT and insurance documentation.


• Promote staff engagement and retention initiatives.

• Provide cover for the Business Owner during periods of absence.


• Support and train office staff where required.


• Contribute positively to the overall success and growth of the business.

To succeed in this role, you will have:

• Previous office management, administration, or operations experience.


• Excellent organisational and time-management skills.


• Strong communication and interpersonal abilities.


• A professional and confident telephone manner.


• Good IT and administrative skills.


• High levels of accuracy and attention to detail.


• The ability to multitask and prioritise effectively.


• A positive, flexible, and team-oriented approach.