Group Retail Manager – Luxury Hospitality

Location: Turks & Caicos
Salary: US$45,000–$50,000 tax-free
Benefits: Service charge, single housing, health insurance, vehicle, bonus potential, home leave, flights, relocation assistance & work permit

We are recruiting for a luxury hospitality group in Turks & Caicos seeking an experienced Group Retail Manager to oversee retail operations across multiple luxury resort properties.

This is an exciting opportunity for a commercially minded retail leader to take ownership of sales, profitability, merchandising, inventory and guest experience across a multi-property operation.

The Role

• Oversee retail operations across three luxury resort properties
• Lead and develop Retail Managers and wider retail teams
• Establish consistent service standards, SOPs and guest experience across all locations
• Develop sales strategies and promotional initiatives to maximize revenue and profitability
• Monitor sales performance, conversion rates, transaction values and inventory turnover
• Oversee merchandising, stock management, ordering and inventory control
• Manage budgets, forecasting, expenses and financial performance
• Build relationships with suppliers and identify new product and market opportunities
• Partner with Marketing to develop promotions, events and campaigns
• Ensure a cohesive luxury brand experience across all retail locations

The Ideal Candidate

• 5+ years of retail management experience, ideally within a luxury hotel or resort environment
• Proven experience overseeing multiple retail outlets
• Strong leadership experience managing diverse teams
• Excellent knowledge of retail sales, merchandising and inventory management
• Strong financial skills, including budgeting, forecasting and profitability analysis
• Experience with retail POS and management systems
• Excellent communication and interpersonal skills
• Strategic, commercially focused and results-oriented
• Hands-on, proactive and comfortable managing multiple priorities
• Passionate about luxury hospitality and exceptional guest experiences
• Bachelor's degree in Business Administration, Retail Management, Marketing or a related field preferred