Community Coordinator

We are looking for a warm, proactive, and highly organised Community Coordinator to be the welcoming face of our clients vibrant workspace community.

In this reception-based role, you will be the first point of contact for members, tenants, and visitors creating a positive first impression, supporting day-to-day operations, and helping deliver an outstanding member experience.

You will work closely with the location team, building and property-management partners, cleaning and maintenance providers, and third parties as required.

What You’ll Do

Member Experience & Community

• Be the first point of contact for all members, tenants, and visitors, delivering a warm, professional, and brand-aligned welcome.
• Resolve or escalate member and visitor issues promptly, ensuring every interaction meets or exceeds expectations.
• Manage incoming calls, directing enquiries efficiently while creating a positive impression of the community.
• Support community events, activities, and local engagement initiatives, ensuring quality, consistency, and budget adherence.
• Share daily handover notes and communicate upcoming events and activities with colleagues.
• Contribute ideas for member communications, social-media content, and local engagement in collaboration with the marketing team.
• Provide peer and buddy support across your own and other locations.

Sales & Business Performance

• Support the delivery of ancillary revenue targets, including meeting rooms, events, and additional services.
• Proactively identify opportunities to drive income and progress sales enquiries.
• Conduct tours and manage enquiries in line with the member journey and sales process.
• Maintain accurate and compliant use of CRM and sales systems, including HubSpot.
• Record meeting-room bookings, ancillary sales, and event income in line with SOPs.
• Support sales-related projects, including competitor research, local market insight, and CRM data management.

Operations, Safety & Compliance

• Maintain reception and welcome-desk cover, arranging cover for breaks and meetings in line with brand standards.
• Manage post, deliveries, access-control requests, and contractor sign-ins in line with building standards.
• Report maintenance issues and health-and-safety concerns promptly, escalating where necessary.
• Conduct building walks, opening and closing checks, and operational audits as required.
• Build strong, collaborative relationships with suppliers and third-party partners.
• Support the day-to-day operation of the workspace, including meeting-room setup, shared areas, tea points, supplies, and refreshments.
• Provide hands-on support for events, meetings, and activities taking place on site.

Systems & Reporting

• Use business systems effectively and compliantly, including HubSpot, Resonate, Expansive, Riskproof, and Office RnD.

What Success Looks Like

Your performance will be measured against Balanced Scorecard targets, including:

• Committed occupancy and EBITDA
• NPS and member feedback
• Compliance standards
• Member advocacy and engagement
• Colleague engagement and performance feedback
• Peer, regional, senior-leadership, and stakeholder feedback

What We’re Looking For

• A confident, ambassadorial, and collaborative communicator with a genuine passion for people and service.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• A proactive, hands-on approach with the ability to identify opportunities and resolve issues before they escalate.
• Comfortable using CRM and operational systems; full training will be provided.
• A team player who is committed to personal development and supporting the growth of others.
• A professional, positive, and solution-focused attitude that reflects our values.