Customer Success Manager

Job title: Customer Success Manager

Location: United Kingdom (Remote)

Who are we recruiting for?

Our client, a leading technology company in the maritime industry, is seeking a Customer Success Manager to join their team.

While discretion about our client is vital, they are a forward-thinking organisation focused on providing innovative solutions for the maritime sector.

What will you be doing?

• Acting as the primary contact for customer feedback and user stories, providing direct input into product management.


• Supporting sales efforts and managing a smooth onboarding process for new customers and projects.


• Administering, processing, and analysing sales orders and customer feedback.


• Training and onboarding new and existing users of the company's solutions.


• Collaborating with internal teams such as sales, product management, and devops to ensure alignment and success.


• Building sustainable, successful customer relationships and contributing to the overall commercial success of the company.

Are you the ideal candidate?

• A Bachelor's Degree in a relevant field.


• At least 3 years of relevant experience, with a preference for experience in B2B Sales Support


• Very strong understanding of the maritime industry, with sea-going experience preferred.


• Specialist knowledge of IT solutions/connectivity technologies is desirable.


• Experience with Salesforce or similar CRM/sales order processing tools is preferred.


• Excellent communication skills, with fluency in English and preferably another language.


• Multi-cultural awareness and experience are important for this role.

What's in it for you?

• Remote work


• Infrequent international travel, typically less than 25%.


• Competitive salary and benefits package.


• The chance to work with a talented team and make a real impact in the maritime sector.

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors.

We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.