Housing Support Worker

Housing Management Worker
3 month contract

Primary Purpose of the Role:
Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.

Housing Management Worker Key Responsibilities:

  • Directly support tenants to manage their tenancy, assisting them with housing benefit claims, and signposting them to relevant support services, liaising with support services where required.

  • Conduct initial and regular assessments of potential or actual service users, including any risks, needs, and requirements, to determine eligibility for the service, taking necessary action where required.

  • Work with the Housing Management Team to ensure correct tenancies are issued, sign up new tenancies, and ensure service users understand and accept tenancy obligations.

  • Work closely with the Asset Management team to ensure property standards are maintained, repairs are reported in a timely manner, and properties are suitable for letting and safe occupation.

  • Maximize rent collection and adhere to the arrears management policy and procedure.

Professional & Technical Expertise:

  • Work in partnership with the Housing Management team to meet voids and arrears targets, comply with Tenure Law, and abide by Housing policies and procedures.

  • Foster positive relationships with the local community, neighbours, and landlords.

  • Work collaboratively with key internal partners in Quality, Policy, HR, Finance, and IT to deliver the best possible service to users.

  • May deputize for the Area Manager as required and lead on specific portfolio responsibilities as identified.

  • Be prepared to work flexibly across more than one area if required.

Organizational Performance and Compliance:

  • Ensure initial and regular assessments of potential or actual service users, including any risks, needs, and requirements, are delivered by direct reports.

  • Ensure all required health & safety checks are undertaken and necessary remedial action is taken.

  • Set individual and team performance targets as agreed with your manager and ensure they are delivered, including working within income and budget targets.

  • Maintain up-to-date records via relevant systems within specified timeframes and produce reports as required.

Qualifications and Experience:

  • Valid driver's license, own vehicle, and business insurance.

  • Enhanced DBS

The Package
This is a temporary, Housing Management Worker role, 35 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent..

Referral Bonus
If this Housing Management Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

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