Service Charge Officer

Service Charge Officer
Islington, London
Full Time - Hybrid

We have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer.

This is a full time, temporary position with an initial contract period between 3-6 months.

This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home.

The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly.


  • Strong previous experience in an administrative role

  • Previous experience within a Housing Association is desirable

  • Able to plan and prioritise high volume workloads

  • Able to work under pressure and to tight deadlines

  • Strong attention to detail, self-motivated

  • Excellent IT skills, including using Excel, Access, Powerpoint, and Word

  • Excellent communication skills both verbal and written

Role Expectations

  • Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service

  • Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query

  • Producing clear, understandable breakdowns and summaries of service charges for customers

  • Proactively contact customers promoting the team as a key point of contact for any service charge concerns

  • Calculate and produce accurate actual and estimated service charges statements

  • Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations

  • Investigate queries, ensuring invoices and costs have been correctly allocated

  • Liaise with key internal and external partners

  • Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to

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