Technical Service Manager

As the Technical Service Manager, you will be joining a fast growing business based in Banbury.

As the Service Manager, you will play a critical role in ensuring the delivery of high-quality service to their clients.

You will oversee the service department, including technical support, repairs, and customer assistance.

This role incorporates both on-site engineering and office based Monday - Friday 9am - 5pm.

Key Accountabilities and Responsibilities for the Technical Service Manager

• Lead and manage a team of service technicians and support staff, providing guidance, training, and support to ensure exceptional service delivery


• Oversee all aspects of service operations, including scheduling, dispatching, and prioritising service requests


• Provide technical expertise and assistance to clients and internal staff regarding the installation, operation, and maintenance of medical devices.
  
  Troubleshoot technical problems and coordinate solutions with manufacturers as needed


• Coordinate repair and maintenance activities for medical devices, ensuring compliance with manufacturer guidelines and regulatory standards.


• Develop and implement preventive maintenance programs to prolong equipment lifespan and minimise downtime


• Build and maintain strong relationships with clients, serving as the primary point of


• Collaborate with sales and account management teams to identify opportunities for service improvement and upselling


• Implement and maintain quality assurance processes to ensure the highest standards of service delivery


• Conduct regular audits and inspections to assess compliance with service protocols and regulatory requirements


• Establish KPIs and metrics to monitor the performance of the service department


• Analyse data and generate reports to track service levels, identify trends, and implement continuous improvement initiatives


• Develop training programs and materials to enhance the skills and knowledge of service personnel

Key skills, attributes and experience required for the Technical Service Manager

• Strong technical background in biomedical engineering, healthcare service management, or a related field


• Previous experience in refrigeration (F-Gas certification)


• Proven ability to troubleshoot and resolve complex technical issues related to medical devices


• Familiarity with regulatory requirements governing medical device servicing, including MDR, IVDR regulations and ISO standards


• Proficiency in using service management software and tools for scheduling, tracking, and reporting service activities


• Excellent leadership and team-building skills, with the ability to motivate and inspire staff to achieve service excellence


• Exceptional customer service skills, with the ability to build rapport with clients and address their needs in a timely and professional manner


• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to both technical and non-technical audiences

What's in it for you?

You will be joining a well-established company, the annual salary is c£50,000 plus 25 days holiday, the chance to be part of a growing successful company, with career advancement and professional development, pension (increases after 6months), training and joining a dynamic and collaborative work environment with a focus on innovation and excellence.