Position: Front Office Manager

Location: Berlin

Salary: €42.000 Bruto -46.000 +Bruto 15% KPI bonus

The Role:

Reporting to the Director of Operations, you will be responsible for the overall management of the Front Office department and Team, providing a naturally friendly, helpful and responsive level of service for our guests and customers.

What you’ll do…

• Creating a memorable guest experience for our guests that will leave them wanting to return for more.
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
• Supporting the Duty Managers and working closely with teams in setting selling strategies and ensuring maximum occupancy.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel Standard Operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and F&B.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Assist the sales and marketing team with site inspections and be confident on the hotel facilities.
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What they are looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
• You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing Health & Safety procedures.
• You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are fluent in English and German

What’s in it for you…

• A competitive salary and eligibility to participate in our discretionary bonus scheme.
• The opportunity to head up our Front Office function for an exciting hospitality concept that is new to Berlin.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Enjoy a free night at The Hotel and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you when on shift.
• Great discounts across the entire hotel group.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.