Operations Manager for Luxury 5

* Hotel – Croatia

We are looking for an experienced Operations Manager / EAM / Hotel Manager / Deputy General Manager for this stunning 5 Star Hotel and Spa in Croatia.

You will be directly under the Director of Operations (General Manager).

This splendid luxury Hotel offers an array of restaurants and bars, private dining and event facilities, Spa and beautiful landscapes and gardens.

You will support the management of the day-to-day operations; leading the team of the resort and ensuring that all procedures are fully aligned with the strategy, business targets, values and culture.

The ideal candidate will be passionate about service culture and delivering outstanding customer service throughout the food and beverage outlets.

They will be driven by the pride in succeeding in guest satisfaction by maintaining and exceeding very high standards throughout the operation.

The position is part of the Senior Management Team, you will thrive in a high-pressure and dynamic environment ensuring a consistently high level of productivity and paying particular attention to detail.

You will also be able to organise, structure and ensure procedures are followed and improved as needed.

Strong controls over stocks and financials; you will be a natural leader able to federate ambitious international teams.

Responsibilities

• Oversee the operations functions of the hotel and financial performance of the property alongside the Director of Operations (including Food and Beverage; Rooms Division; Events; Wellness and Spa; etc)
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Support the overall management and strategic direction of the hotel
• To continue to develop an effective, cohesive & competent team.
• Consistently offer professional, friendly and engaging service
• To monitor and maximize the profitability of all departments.
• Maintain high attention to detail & exceptionally strong service standards.
• Oversee recruitment, orientation, training of all staff.
• Ensure all hotel standards and procedures are met.
• Ensure continued conformity to all Health & Safety, ISO and legislative requirements.
• To embrace and focus on the highest levels of quality in respect to both the hard and soft aspects of the business.
• Liaise with the Company Directors to ensure ongoing success in achieving targets

Your profile and qualifications

• Previous experience in a senior leadership role: EAM, Hotel Manager, Operations Manager, Deputy General Manager within luxury Hotel is required
• Extensive Hotel operations experience within 5
  
  * Luxury and/or Relais and Chateaux (or similar “exclusive hotel”) is required
• Comprehensive operation hotel experience with multi food and beverage outlets as well as wellness and spa division
• Demonstrated knowledge of budget planning and financial controls
• Be passionate about the operation with a hands-on attitude
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Computer literate in Microsoft Windows applications required
• Strong interpersonal and problem-solving abilities and be highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• An experienced hotelier with relevant Hotel Management qualification / degree
• Proactive approach with exceptional initiative and problem solving abilities to ensure highest levels of productivity and guest satisfaction.
• Adept in working both independently and as a member of a collaborative team.
• EU citizenship or EU work permit.

Salary: competitive and depending on experience.

Accommodation can be provided.

Languages: English fluency ; another language a bonus

Must have experience in similar type property and / or 5

* Luxury Hotels.

Interested in this great challenge? Contact Beatrice with your updated CV