Customer Support Advisor
As Customer Support Advisor you will be joining a growing not-for-profit membership organisation who work in the recycling and sustainability sector.
They have a collaborative, supportive and inclusive culture.
The position is based in Banbury and offered on a part time (min 3 days a week) or full time, permanent and offers a salary of between £30,000 to £33,000 (pro rata for part time) Mon - Fri with flexible hybrid working with a min of two days in the office each week.
Purpose of the role:
To provide support and advice for members.
Developing knowledge of this sector and supporting the members.
Key Responsibilities for the Customer Support Advisor:
- Handling incoming member queries within the requirements of their SLAs
- Using CRM system data ensuring effective support
- Answering any queries to a positive conclusion
- Developing knowledge of the sector
- Building relationships with the wide range of members
- Using knowledge developed to assist with the development of tools and tailored support
- Working with the Marketing team on member communications
- Liaising with the finance team
- Coordinating artwork requests
Key Skills Required for the Customer Support Advisor:
- Solid customer service skills
- Confident communication skills
- Experience of working with a CRM system
- Organised administration skills
- Strong IT skills fluent in Microsoft Office
- Ability to work independently and as part of a team
- An interest in learning and taking on new skills
- Excellent rapport building skills with the ability to own the relationship
What's in it for you?
- Full or part time (min 3 days a week) permanent role
- A salary of up to £33,000 (pro rata for part time)
- Flexible hybrid working - min 2 days in the office each week
- 25 days holiday + extra for Xmas close down and bank holiday - you can buy hol too
- Up to 10% annual bonus
- 10% non-contributory pension
- Annual 2 days off for volunteer opportunities
- Childcare holiday scheme days
Please note closing date 15th August 2024
- Start: 15/09/2024
- Duration: permanent
- Rate: £30000 - £33000 per annum + hybrid working, 25 days hol , + bonus
- Location: Banbury, England
- Type: Permanent
- Industry: Customer_services
- Recruiter: Cameo Consultancy (Recruitment) Limited
- Contact: Karen Loveland
- Tel: 01295 688855
- Email: to view click here
- Posted: 2024-08-07 14:37:29 -
- View all Jobs from Cameo Consultancy (Recruitment) Limited
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