Reception Manager, £42,000, City of London

Reception Manager

Location: City of London

Salary: £42,000

COREcruitment is working with a luxury restaurant based in the City of London who are looking for an experienced Reception Manager to lead our front-of-house team.

The ideal candidate will ensure that all guests receive a warm and professional welcome, manage reservations efficiently, and oversee the daily operations of the reception area.

The Reception Manager will play a key role in delivering exceptional customer service and enhancing the overall dining experience at our restaurant.

Experience with OpenTable is preferred. 

Key Responsibilities:

Guest Relations:

• Greet and welcome guests with a warm and professional.
• Manage guest seating, ensuring an even and efficient flow throughout the dining area.
• Address and resolve guest inquiries and complaints promptly and effectively.
• Maintain a positive and courteous attitude towards guests and staff.

Reservation Management:

• Oversee and manage the restaurant's reservation system.
• Optimize table allocations to maximize seating efficiency while ensuring guest comfort.
• Handle large party bookings and special requests with attention to detail.
• Coordinate with the kitchen and service staff to ensure seamless service delivery.

Operations Management:

• Ensure the reception area is clean, organized, and visually appealing.
• Monitor and maintain the functionality of reception equipment and systems.
• Implement and uphold standard operating procedures for reception duties.
• Collaborate with the Restaurant Manager to implement promotional activities and events.

Reporting & Administration:

• Prepare and present regular reports on guest feedback, reservations, and reception performance.
• Handle administrative tasks related to the reception area, including inventory of supplies.
• Assist with budgeting and cost control initiatives for the reception department.

If you are keen to discuss the details further, please apply today or send your cv to Sophie@corecruitment.com