Customer Service Administrator



As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based in Banbury.

The business specialises in supplying to the food industry and have a real passion for building partnerships with their customers with ingredients of the highest quality.

Working as part of a dedicated team.

The role is full time, permanent, based in Banbury offering a starting salary of up to £27,000.


Purpose of the role is to provide excellent levels of customer care, processing orders and providing after sales service.


Key Accountabilities for the Customer Service Administrator:



  • Processing customer orders

  • Confirming receipt of all orders to customers

  • Arranging delivery with hauliers

  • Raising customs import and export documentation as required

  • Raising sales invoices

  • Validating purchase orders

  • Communicating with suppliers

  • Maintaining all contract records

  • Ordering and arranging delivery of stock, ensuring stock rotation

  • Liaising with internal teams

  • Investigating any stock discrepancies


Key Skills Required for the Customer Service Administrator:



  • Sales order processing experience

  • Stock control experience

  • Solid customer service skills and rapport building skills

  • Confident communicator

  • Strong customer service skills

  • Excellent verbal and written communication skills with strong attention to detail

  • Organised with a positive demeanour


What's in it for you?



  • A starting salary of up to £27,000

  • Monday to Thursday 8.30 - 5.00 and Friday 8.30 - 4.30 pm with an hour for lunch

  • 33 days holiday including Bank Holidays

  • Opportunity to join an established and highly successful local employer















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