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ServiceNow Business Analyst

Our client is looking for a skilled ServiceNow Business Analyst to join their team.

This role requires a proactive individual experienced in analysing business requirements, liaising with clients, and working closely with development teams to ensure successful solution delivery across essential ServiceNow modules.

Key Responsibilities:

  • Gather and analyse business requirements, translating them into ServiceNow solutions.
  • Collaborate with clients and internal teams to ensure alignment with project goals.
  • Focus on Financial Service Operations (FSO) and Portal to drive business transformation.

Key Skills & Requirements:

  • Experience with Financial Service Operations (FSO) or Customer Service Management (CSM).
  • Strong analytical and communication skills, with a client-centric approach.
  • Ability to facilitate workshops and guide stakeholders in identifying needs.

Certifications:

  • Certified System Administrator (CSA) and other relevant certifications are advantageous.

Benefits:

  • Bonus scheme
  • 25 days holiday
  • Private healthcare, life assurance, pension plan
  • Gym membership, healthcare, training
  • Flexitime and relaxed dress code
  • Travel policy for regular tech days