COREcruitment

Members club coordinator

Members Club Coordinator - High end restaurant group
Location: Madrid 
Salary: €Negotiable

We are seeking an experienced and dynamic Member Club Coordinator to oversee the day-to-day operations and member experience of our exclusive private club.

As part of an internationally recognized high-end restaurant group, the ideal candidate will bring exceptional hospitality skills, a strong background in luxury membership services, and an in-depth understanding of client relationship management.

Key Responsibilities:


  • Manage the overall experience for club members, ensuring top-tier service and personalized attention.


  • Develop and implement strategies to enhance member engagement, retention, and satisfaction.


  • Oversee all communication with members, including invitations, updates, and special event promotions.


  • Coordinate exclusive member events, private dining experiences, and networking opportunities.


  • Maintain and update the membership database, ensuring accuracy and confidentiality.


  • Act as the primary point of contact for members, addressing inquiries and requests with discretion and efficiency.


  • Work closely with the F&B and operations teams to deliver seamless experiences aligned with the club’s standards.


  • Monitor and analyze member feedback, proposing improvements to enhance the club’s offering.


  • Ensure compliance with company policies and local regulations regarding membership management.


Requirements:


  • Proven experience (minimum 3-5 years) in a similar role within a luxury private club, high-end hospitality, or exclusive membership-based establishment.


  • Strong knowledge of high-end F&B operations and luxury hospitality standards.


  • Excellent interpersonal and communication skills, with the ability to build lasting relationships.


  • Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.


  • Fluency in English and Spanish is a must (additional languages are a plus).


  • Proficiency in CRM systems and membership management tools.


  • A refined and professional demeanor with a customer-first approach.


  • Flexibility to work evenings, weekends, and special events as required.


What We Offer:


  • An opportunity to be part of a globally recognized, high-end restaurant group.


  • A dynamic and upscale work environment with a strong focus on excellence.


  • Competitive salary and benefits package.


  • Career growth opportunities within an expanding international hospitality group.


Members Club Coordinator - High end restaurant group
Location: Madrid 
Salary: €Negotiable

If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.com

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