ServiceNow Process Architect – Dubai / Abu Dhabi

We’re working with a leading ServiceNow customer in the UAE to find a talented ServiceNow Process Architect who can design and optimise ITIL-aligned processes, ensuring ServiceNow delivers real business value.

This is a high-impact role where your expertise will help shape how IT services are delivered across the organisation.
Key Responsibilities:

- Lead workshops with clients to analyse and align core ITIL processes to ServiceNow capabilities.
- Map out “as-is” processes and design the “to-be” vision for IT service management.
- Act as a trusted adviser, providing expert guidance on ITIL best practices.
- Work closely with technical teams to ensure smooth translation of process design into ServiceNow builds.
- Influence and collaborate with stakeholders at all levels.

Requirements:

- ITIL certification (Foundation or higher) – essential.
- Proven experience facilitating process discussions with clients.
- Strong knowledge of aligning business processes to ServiceNow.
- Excellent communication and stakeholder management skills.

Package on Offer:

- Paid flight for employee on joining.
- Medical insurance (employee only in Dubai, family coverage in Abu Dhabi).
- 3 months’ paid accommodation upon arrival.
- Full visa sponsorship.
- 22 days annual leave plus UAE public holidays.
- Bereavement, maternity, and sick leave.
- Gratuity payment (mandatory end-of-service benefit in the UAE).

If you’re an ITIL-certified ServiceNow Process Architect ready for a rewarding move to the UAE, we’d love to hear from you.
Apply today and make your mark in one of the world’s most dynamic locations.