ServiceNow Process Architect - local candidates only

We are seeking an experienced ServiceNow Process Architect to join a leading organisation in the UAE.

This role is open to candidates already residing in Dubai or Abu Dhabi, as no relocation package is available.
Key Responsibilities

- Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM).
- Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices.
- Engage with stakeholders to gather requirements, document business processes, and develop functional specifications.
- Translate business requirements into scalable, efficient ServiceNow solutions.
- Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs.
- Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery.
- Mentor junior team members and provide expert input on process improvements and platform best practices.

Required Experience & Qualifications

- 4+ years of hands-on ServiceNow experience across multiple modules.
- Proven experience in process design, configuration, and consulting.
- ServiceNow CSA (Certified System Administrator) required.
- At least three ServiceNow CIS (Certified Implementation Specialist) certifications.
- ITIL 4 Foundation certification.
- Strong stakeholder management, communication, and problem-solving skills.
- Ability to work independently and within a team.

Nice to Have